HP Photosmart Premium Fax C309 series

To connect the HP Photosmart to a Windows computer with an ad hoc connection, the computer must have awireless network adapter and an ad hoc profile.T

5. When prompted, press the down arrow button to highlight Yes for confirmation, and then press OK.The Preferences menu reappears.6. Press the down ar

I received a message that an Unknown Error has occurredSolution: Uninstall the software completely, and then reinstall it.To uninstall the software an

To turn off programs that run in the backgrounda. On the Windows taskbar, click Start.b. Depending on your operating system, do one of the following:•

The registration screen does not appearSolution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start,point

• The printout has a horizontal band of distortion near the bottom of a borderless print•Printouts have horizontal streaks or lines•Printouts are fade

For more information, see:•Load mediaCause: The paper was loaded incorrectly, or it was wrinkled or too thick.If this did not solve the issue, try the

If this did not solve the issue, try the next solution.Solution 6: Align the printerSolution: Align the printer.Aligning the printer can help ensure e

To evaluate the print quality report1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality

◦ Check the estimated ink levels in the cartridges.◦ Remove the cartridge corresponding to the streaked bar and clean the cartridge electrical contact

NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service.Cause: The printhead needed to be cleaned.If thi

2. Press the down arrow button until Network is highlighted, and then press OK.3. Press the down arrow button to highlight Wireless Setup Wizard, and

If this did not solve the issue, try the next solution.Solution 3: Check the print settingsSolution: Check the print settings.• Check the paper type s

3. Press the down arrow button to highlight Tools, and then press OK.4. Press the down arrow button to highlight Print Quality Report, and then press

Color bars - color mixing (yellow bar contains magenta streaks)◦ Check the estimated ink levels in the cartridges.◦ Remove the cartridge corresponding

• If the lines are jagged, align the printer, and then print this diagnostic page again.Alignment pattern - jagged linesNOTE: If aligning the printer

Solution 2: Use a higher print quality settingSolution: Check the print quality setting and make sure it is not set too low.To select a print speed or

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs requiredas a result of using a non-HP supply will

Print the image with a high print quality setting, such as Best or Maximum dpi.For more information, see:•Print using the maximum dpiCause: The print

3. Press the down arrow button to highlight Tools, and then press OK.4. Press the down arrow button to highlight Print Quality Report, and then press

Color bars - color mixing (yellow bar contains magenta streaks)◦ Check the estimated ink levels in the cartridges.◦ Remove the cartridge corresponding

• If the lines are jagged, align the printer, and then print this diagnostic page again.Alignment pattern - jagged linesNOTE: If aligning the printer

NOTE: 1 If your computer is configured to connect to a series of network drives, make sure that your computeris currently connected to these drives be

Solution 2: Check the ink levelsSolution: Check the estimated ink levels in the cartridges.NOTE: Ink level warnings and indicators provide estimates f

3. Press the down arrow button to highlight Clean Printhead, and then press OK.The product cleans the printhead.4. Press any button to return to the T

Color bars - color mixing (yellow bar contains magenta streaks)◦ Check the estimated ink levels in the cartridges.◦ Remove the cartridge corresponding

• If the lines are jagged, align the printer, and then print this diagnostic page again.Alignment pattern - jagged linesNOTE: If aligning the printer

If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed.Cause: The resolution of the image was low.If this d

Printouts are slanted or skewedTry the following solutions if your printout does not appear straight on the page.•Solution 1: Make sure the paper is l

3. Print a document with little or no text.4. Check the back of the paper for ink. If there is still ink on the back of the paper, try printing on ano

3. In the Print Settings area, click Printer Toolbox.NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the PrintPro

Color bars - expected result• If any of the color bars are irregularly streaked, lighter on one side, or contain one or more streaks of adifferent col

◦ Clean the printhead, and then print this diagnostic page again.◦ If cleaning the printhead does not solve this print quality issue, replace the cart

2. Press the down arrow button until Bluetooth Menu is highlighted, and then press OK.NOTE: It is required that the Bluetooth Radio is turned on to en

NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service.Cause: The printhead needed to be cleaned.Print

Cause: The flaps might get caught in the rollers.The product prints meaningless charactersTry the following solutions to resolve the issue. Solutions

The margins are not printing as expectedTry the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution

Cause: The document you were printing contained an additional blank page.If this did not solve the issue, try the next solution.Solution 2: Load paper

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receivea low-ink warning message, consider having a rep

Cause: The memory card was inserted backwards or upside down.If this did not solve the issue, try the next solution.Solution 2: Insert the memory card

Solution 1: Install the product softwareSolution: Install the product software that came with the product. If it is installed, restart your computer.T

Photos in a connected digital camera with PictBridge do not printTry the following solutions to resolve the issue. Solutions are listed in order, with

• If you are loading your original in the document feeder tray, place the paper, with the print side up, in thetray as shown below. Place the pages in

Scanned image shows dotted lines instead of textSolution: Make a black-and-white copy of the original and then scan the copy.Cause: If you used the Te

Set up the HP Photosmart for faxingBefore you begin setting up the HP Photosmart for faxing, determine which kind of phone system your country/region

Copy troubleshootingUse this section to solve these copy problems:•Nothing happens when I try to copy•Nothing happens when I try to copy (HP Photosmar

• If you are loading your original in the document feeder tray, place the paper, with the print side up, in thetray as shown below. Place the pages in

Cause: The product did not recognize the paper type.If this did not solve the issue, try the next solution.Solution 5: Check for a paper jamSolution:

If this did not solve the issue, try the next solution.Solution 4: Make sure the HP Photosmart Software is installed on your computerSolution: Insert

• If you are loading your original in the document feeder tray, place the paper, with the print side up, in thetray as shown below. Place the pages in

Solution 8: Make sure the paper loaded is recognized by the productSolution: Do not use the product to copy onto envelopes or other papers the product

NOTE: Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on theglass.Cause: The original was placed incorrec

NOTE: You cannot use the document feeder tray with the Fit to Page feature. To use the Fit to Pagefeature, the original must be placed print side down

• If you are loading your original in the document feeder tray, place the paper, with the print side up, in thetray as shown below. Place the pages in

• Fax tones are recorded on my answering machine•The product cannot receive faxes, but can send faxes•The product is having problems receiving a manua

Make sure to read and answer the following questions in the order they are presented.1. Do you have a digital subscriber line (DSL) service through yo

5. Review the report.• If the test passes and you are still having problems faxing, check the fax settings listed in the report toverify the settings

1 Telephone wall jack2 Use the phone cord supplied in the box with the productIf you used a 4-wire phone cord, disconnect it, find the supplied 2-wire

1 Telephone wall jack2 Use the phone cord supplied in the box with the product3 Telephone (optional)For more information on setting up the product, se

2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK.The Advanced Fax Setup menu appears.3. Press the down arrow button t

NOTE: For information on turning your DSL modem off, contact your DSL provider for support.Completely remove power for at least 15 minutes, and then t

2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK.3. Press the down arrow button to highlight Fax Speed, and then pres

5. Review the report.• If the test passes and you are still having problems faxing, check the fax settings listed in the report toverify the settings

The product is having problems sending a manual faxTry the following solutions to resolve the issue. Solutions are listed in order, with the most like

Solution 3: Start sending the fax within 3 seconds of hearing fax tonesSolution: If you are sending a fax manually, make sure that you press Start Fax

have them resend the fax. The quality might be better when you try again. If the problem persists, turn ErrorCorrection Mode (ECM) off and contact you

Select your fax setup caseNow that you have answered all the questions about the equipment and services that share the phone line with theHP Photosmar

have them resend the fax. The quality might be better when you try again. If the problem persists, turn ErrorCorrection Mode (ECM) off and contact you

Parts of a fax I sent are cut offSolution: Make sure the receiving fax machine can accept the paper size you are using. If not, ask the recipientif th

If this did not solve the issue, try the next solution.Solution 2: Lower the fax resolutionSolution: For faster transmission, use Standard resolution.

2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK.3. Press the down arrow button to highlight Fax Speed, and then pres

Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is correct.The number of rings to wait for th

Then, run a fax test to check the status of the product and to make sure you set it up properly.To test your fax setup from the control panel1. Load l

Solution 4: If you have a computer dial-up modem on the same phone line as the product, makesure the modem software is not intercepting the faxSolutio

1 Telephone wall jack2 Connect to the IN port on the answering machine3 Connect to the OUT port on the answering machine4 Telephone (optional)5 Answer

Solution 8: If you do not use a distintive ring service, make sure the Distinctive Ring setting isset to All RingsSolution: If you are not using a dis

If this did not solve the issue, try the next solution.Solution 11: Check for error messages on the displaySolution: If an error condition exists that

Case A: Separate fax line (no voice calls received)If you have a separate phone line on which you receive no voice calls, and you have no other equipm

2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK.3. Press the down arrow button to highlight Fax Speed, and then pres

The product is not answering incoming fax callsTry the following solutions to resolve the issue. Solutions are listed in order, with the most likely s

Solution 4: If you do not use a distintive ring service, make sure the Distinctive Ring setting isset to All RingsSolution: If you are not using a dis

NOTE: If the product has an alignment message, you might be able to press the button next to OK to clearthe message and resume faxing.After you resolv

Solution 1: Clear any paper jams and make sure paper is loaded in the input traySolution: The product might have a paper jam or be out of paper. If yo

Cause: The sending fax machine had a problem.If this did not solve the issue, try the next solution.Solution 2: Make sure paper is loaded in the input

6. If your modem software is set to receive faxes to your computer automatically, turn off that setting.NOTE: If you do not turn off the automatic fax

4. Using another phone cord, connect one end to the port labeled 2-EXT on the back of the product. Connectthe other end of the phone cord to the paral

To set up the product on a shared fax/voice line with a computer dial-up modem and voice mail service1. Find the phone cord that connects from the bac

I hear static on my telephone line since connecting the productTry the following solutions to resolve the issue. Solutions are listed in order, with t

Back view of the HP Photosmart1 Telephone wall jack2 DSL filter and cord supplied by your DSL provider3 Use the phone cord supplied in the box with th

The fax test failedIf you tried to run the fax test from your computer and the fax test failed to run, the product might be busy with anothertask or h

end to the port labeled 1-LINE on the back of the product. For more information on setting up the productfor faxing, see the printed documentation.1 T

1 Telephone wall jack2 Use the phone cord supplied in the box with the product2. After you have connected the phone cord to the port labeled 1-LINE, r

The "Fax Line Condition" test failedSolution• Make sure you connect the product to an analog phone line or you will not be able to send or r

1 Telephone wall jack2 Use the phone cord supplied in the box with the product• If you are using a phone splitter, this can cause faxing problems. (A

2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK.3. Press the down arrow button to highlight Fax Speed, and then pres

Error code Error definition247-248(249-251 Error Correction Mode)There was a communication error with the sending faxmachine.252 Telephone line condit

3. Press the down arrow button to highlight Error Correction Mode, and then press OK.The Error Correction Mode menu appears.4. Press the down arrow bu

Solution 1: Load more paper in the photo traySolution: If the photo tray is empty or there are only a few sheets remaining, load more paper in the pho

Photo tray cannot engageSolution: Remove the output tray, and then replace it. Push the output tray in as far as it will go. Make surethe output is lo

Case D: Fax with a distinctive ring service on the same lineIf you subscribe to a distinctive ring service (through your telephone company) that allow

the product is connected to the computer through a wired, wireless, or Bluetooth connection, make sure that therespective connections are active and t

Solution 1: Reinsert the memory cardSolution: Reinsert the memory card. If this does not work, retake the photos with your digital camera. If youalrea

CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previouslytransferred the photos from your memory card to

Cannot cropTry the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If thefirst solution

Solution 3: Push the memory card all the way forwardSolution: Remove the memory card and reinsert it in the memory card slot until it stops.Cause: You

Ink is dryingSolution: Two-sided printing requires the printed sheets to be dry before printing on the back side. Wait untilthe product pulls the prin

Printing cannot occur without one of each type of ink cartridge inserted into the correct slot.For more information, see:•Replace the cartridgesCause:

If this did not solve the issue, try the next solution.Solution 2: Contact HP supportSolution: Contact HP support for service.Go to: www.hp.com/suppor

Solution 1: Install the ink cartridges correctlySolution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to

8. Press the ink cartridge back down into place.The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge

Case E: Shared voice/fax lineIf you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (orvoice m

Solution 2: Close the print carriage latchSolution: Lift the latch handle and carefully lower it to make sure that the latch securing the printhead is

4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the inkcartridge.The electrical contacts are

9. Close the ink cartridge door, and check if the error message has gone away.10. If you still receive the error message, turn the product off, and th

Cause: The product had a problem.Ink service capacity warningSolution: If you are going to move or transport the product after receiving this message,

The print carriage moves to the center of the product.NOTE: Wait until the print carriage stops moving before proceeding.3. Make sure the ink cartridg

8. Press the ink cartridge back down into place.The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge

Solution 3: Contact HP supportSolution: Contact HP support for service.Go to: www.hp.com/support.If prompted, choose your country/region, and then cli

5. Remove the printhead by lifting it straight up.6. Make sure the latch handle is raised, and then reinsert the printhead.7. Carefully lower the latc

9. Close the ink cartridge door.Cause: The printhead or ink cartridges were not installed or incorrectly installed.If this did not solve the issue, tr

For more information, see:•Replace the cartridgesCause: The product detected non-HP ink.Original HP ink depletedSolution: Follow the prompts on the di

NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number youuse for fax calls. You must receive faxes ma

Printhead appears to be missing or damagedTry the following solutions to resolve the issue. Solutions are listed in order, with the most likely soluti

5. Remove the printhead by lifting it straight up.6. Clean the printhead.There are three areas of the printhead that need to be cleaned: the plastic r

c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipeaway from the nozzles.d. Wipe the previo

9. Carefully lower the latch handle.NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latchhandle raised c

Solution 2: Contact HP supportSolution: Contact HP support for service.Go to: www.hp.com/support.If prompted, choose your country/region, and then cli

5. Remove the printhead by lifting it straight up.6. Clean the printhead.There are three areas of the printhead that need to be cleaned: the plastic r

b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edgebetween the nozzles and the contacts.c. Use a fr

c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.8. Make sure the latch handle is raised, and then reinsert the prin

Cause: There was a problem with the printhead.If this did not solve the issue, try the next solution.Solution 2: Contact HP supportSolution: Contact H

Solution 1: Insert all ink cartridgesSolution: Make sure all of the ink cartridges are inserted.For more information, see:•Replace the cartridgesCause

Since your computer dial-up modem shares the phone line with the HP Photosmart, you will not be able to use bothyour modem and the HP Photosmart simul

5. Press down on any cartridges that are sticking up.They should snap down into place.6. If an ink cartridge was sticking up and you were able to snap

12. Close the ink cartridge access door, and check if the error message has gone away.13. If you still receive the error message, turn the product off

4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the inkcartridge.The electrical contacts are

9. Close the ink cartridge door, and check if the error message has gone away.10. If you still receive the error message, turn the product off, and th

Chapter 13222 Solve a problemSolve a problem

14 Stop the current jobTo stop a print job from the product▲ Press Cancel on the control panel. If the print job does not stop, press Cancel again.It

Chapter 14224 Stop the current jobStop the current job

15 Technical informationThe technical specifications and international regulatory information for the HP Photosmart are provided in thissection.For ad

2. Press the down arrow button until Preferences is highlighted, and then press OK.3. Press the down arrow button until Cartridge Chip Info is highlig

Type Paper weight Input tray*Output tray†Photo tray*Document feedertray8.5 x 11 inch (216 x 279mm) Photo papern/a Up to 40 25 n/a n/a* Maximum capacit

use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and aplug on the back.)Example of a para

Fax specifications• Walk-up black-and-white and color fax capability.• Up to 110 speed dials (varies by model).• Up to 120-page memory (varies by mode

Eco-TipsHP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below tohelp you focus on ways to asse

2. Press the down arrow button to highlight Preferences, and then press OK.3. Press the down arrow button to highlight Energy Save Mode, and then pres

Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach.Toxic and hazardous substance tableBa

EU battery directiveEuropean Union Battery DirectiveThis product contains a battery that is used to maintain data integrity of real time clock or prod

This section contains the following topics:•Regulatory model identification number•FCC statement•VCCI (Class B) compliance statement for users in Japa

Notice to users in Japan about the power cordNotice to users in KoreaNoise emission statement for GermanyGeräuschemissionLpA < 70 dB am Arbeitsplat

Regulatory wireless statementsThis section contains the following regulatory information pertaining to wireless products:•Exposure to radio frequency

European Union regulatory noticeEuropean Union Regulatory NoticeProducts bearing the CE marking comply with the following EU Directives: • Low Volta

This section contains the following topics:•Notice to users of the U.S. telephone network: FCC requirements•Notice to users of the Canadian telephone

6. Now you need to decide how you want the HP Photosmart to answer calls, automatically or manually:• If you set up the HP Photosmart to answer calls

Notice to users of the Canadian telephone networkNote à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian t

Notice to users of the German telephone networkHinweis für Benutzer des deutschen TelefonnetzwerksDieses HP-Fax ist nur für den Anschluss eines analog

Chapter 15240 Technical informationTechnical information

IndexSymbols/Numerics10 x 15 cm photo paperspecifications 226AADSL. See DSLafter the support period 94answer ring pattern 17answering machinefax tones

Ppaperrecommended types 36specifications 226tips 41parallel phone system 12PBX system, set up with fax 16PC modem. See computer modemphone cordcheck 1

3. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack,then connect the other end to the port

• If your computer has two phone ports, set up the HP Photosmart as described below.Back view of the HP Photosmart1 Telephone wall jack2 "IN"

6. If your modem software is set to receive faxes to your computer automatically, turn off that setting.NOTE: If you do not turn off the automatic fax

• If your computer has two phone ports, set up the HP Photosmart as described below.Back view of the HP Photosmart1 Telephone wall jack2 "IN"

Switzerland (German) www.hp.com/ch/de/faxconfigUnited Kingdom www.hp.com/uk/faxconfigSpain www.hp.com/es/faxconfigThe Netherlands www.hp.com/nl/faxcon

Contents1 HP Photosmart Premium Fax C309 series Help...

Chapter 228 Finish setting up the HP PhotosmartFinish setting up the HP Photosmart

3 Get to know the HP Photosmart• Printer parts•Control panel features•Control panel features (HP Photosmart Premium Fax C309b series)•Display iconsPri

21 Printhead assembly22 Cartridge access area23 Model number location24 Rear USB port25 Ethernet port26 Power connection (Use only with the power adap

Control panel featuresControl panel features#0*9 wxyz8 tuv7 pqrs6 mno5 jkl4 ghi3 def2 abc1 DCD/DVOK1 Color graphics display (also referred to as the d

Control panel features (HP Photosmart Premium FaxC309b series)Control panel features (HP Photosmart Premium Fax C309b series)#0*9 wxyz8 tuv7 pqrs6 mno

NOTE: To make copies, the HP Photosmart and computer must be connected and turned on. TheHP Photosmart Software must also be installed and running on

Chapter 334 Get to know the HP PhotosmartGet to know the HP Photosmart

4 Paper basicsYou can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photopaper, transparencies, and

Recommended papers for printingIf you want the best print quality, HP recommends using HP papers that are specifically designed for the type ofproject

HP Photo Value Pack• HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save youtime and take the guesswo

15 Technical informationNotice...

b. Load paper.❑Insert stack of photo paper into photo tray with short edge forward and print side down.❑Slide stack of paper forward until it stops.NO

b. Load paper.❑Insert stack of paper into main input tray with short edge forward and print side down.❑Slide stack of paper forward until it stops.❑Sl

❑Remove all paper from the main input tray.b. Load envelopes.❑Insert one or more envelopes into far-right side of main input tray, with envelope flaps

Information on paperThe HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying alarge quantity. Fin

Chapter 442 Paper basicsPaper basics

5PrintPrint documentsPrint photosPrint on a CD/DVDPrint a creative projectPrint a Web pagePrint forms and templates (Quick Forms)Related topics•Load m

5. Select the appropriate options for your print job by using the features available in the Advanced, PrintingShortcuts, Features, and Color tabs.TIP:

2. On the File menu in your software application, click Print.3. Make sure the product is the selected printer.4. Click the button that opens the Prop

Print photos from a memory card or USB storage device▲ Do one of the following:Print single photo on small-size papera. Load paper.❑Load up to 13 x 18

Print single photo on full-size papera. Load paper.❑Load full-size paper in the main input tray.b. Insert memory.1 Memory Stick, Memory Stick Pro, Mem

1 HP Photosmart Premium Fax C309series HelpFor information about the HP Photosmart, see:•Finish setting up the HP Photosmart•Get to know the HP Photos

Print multiple photos on full-size papera. Load paper.❑Load full-size paper in the main input tray.b. Insert memory.1 Memory Stick, Memory Stick Pro,

Related topics•Recommended papers for photo printing•Edit photos before printing•Stop the current jobPrint on a CD/DVD▲ Do one of the following:Print

c. Print on CD/DVD.❑Press OK to start print job.d. Return holder and close tray.Print on a small size CD/DVDa. Design label.b. Load CD/DVD.❑Remove CD/

❑Lower CD/DVD tray.❑Push CD/DVD holder into CD/DVD tray until lines on holder line up to green lines on tray.c. Print on CD/DVD.❑Press OK to start pri

Print a creative project▲ Do one of the following:Print album pagesa. Load paper.❑Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full

b. Insert memory.1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo(adapter optional), Memory

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo(adapter optional), Memory Stick Pro-HG Duo

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo(adapter optional), Memory Stick Pro-HG Duo

4. If your Web browser supports it, select the items on the Web page that you want to include in the printout.For example, in Internet Explorer, click

Related topics•View the print resolutionView the print resolutionThe printer software displays the print resolution in dots per inch (dpi). The dpi va

Chapter 14 HP Photosmart Premium Fax C309 series HelpHP Photosmart Premium Fax C309series Help

To delete a printing shortcut1. On the File menu in your software application, click Print.2. Make sure the product is the selected printer.3. Click t

Photo fixa. Select photo.❑Highlight View & Print and press OK.❑Highlight photo and press OK.b. Edit photo.❑Press Menu.❑Highlight Photo Fix and pre

Chapter 560 PrintPrint

6Scan• Scan to a computer•Scan to a memory card or USB storage device•Scan and reprint photosScan to a computer▲ Do one of the following:Single page s

❑Close lid.b. Start scan.❑Press Start Scan.❑Highlight Scan to Computer and press OK.❑Highlight HP Photosmart and press OK.Multiple page scana. Load or

Scan to a memory card or USB storage deviceNOTE: You can send the scanned image as a JPEG image to the memory card or storage device that iscurrently

❑Close lid.b. Insert memory.1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo(adapter option

c. Start scan.❑Press Start Scan.❑Highlight Scan to Memory Card or Scan to USB Flash Drive and press OK.❑Highlight desired option and press OK.Multiple

c. Start scan.❑Press Start Scan.❑Highlight Scan to Memory Card or Scan to USB Flash Drive and press OK.❑Highlight desired option and press OK.Related

7 CopyNOTE: If you have the HP Photosmart Premium Fax C309b series, see Copy (HP Photosmart Premium FaxC309b series) to learn about that product'

2 Finish setting up the HP Photosmart• Add the HP Photosmart to a network•Set up a Bluetooth connection•Set up the HP Photosmart for faxingAdd the HP

❑Close lid.c. Specify number of copies.❑Highlight Copy and press OK.❑Press up arrow button or use keypad to increase number of copies .d. Start copy.❑

NOTE: You can also load the original print side down on the right front corner on the glass.❑Slide paper-width guide inward until it stops at edge of

b. Load original.❑Slide original with print side up into document feeder tray until the product detects the pages.❑Slide paper-width guide inward unti

3. Press the down arrow button to highlight Paper Size and then press OK.4. Press the down arrow button to highlight the appropriate paper size presen

To adjust the copy contrast from the control panel1. Press OK when Copy is highlighted on the Home Screen.2. Press the Menu button to select Copy Sett

8 Copy (HP Photosmart Premium FaxC309b series)NOTE: To make copies, the HP Photosmart and computer must be connected and turned on. TheHP Photosmart S

b. Load original print side down on right front corner of glass.c.Close lid.Chapter 874 Copy (HP Photosmart Premium Fax C309b series)Copy (HP Photosma

3. Specify number of copies.a. Highlight Copy and press OK.b. Press up arrow button or use keypad to increase number of copies .4. Start copy.a. Press

Chapter 876 Copy (HP Photosmart Premium Fax C309b series)Copy (HP Photosmart Premium FaxC309b series)

9 Reprint photosNOTE: The reprint features are not available on the HP Photosmart Premium Fax C309b series. Additionallythere are limited copy feature

3. Connect the other end of the Ethernet cable to an available port on your Ethernet router or switch.4. Once you have connected the HP Photosmart to

c.Close lid.2. Load paper.▲ Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in the main input tray.3. Reprint phot

10 Fax• Send a fax•Receive a faxRelated topics•Set up the HP Photosmart for faxingSend a fax▲ Do one of the following:Fax photoa. Load original.❑Lift

❑Close lid.b. Press Start Fax and wait for tone.c. Enter number.Fax 1–sided documenta. Load original.❑Remove any staples or clips from the original do

❑Slide paper-width guide inward until it stops at edge of paper.b. Specify 2-sided option.❑Press 2-Sided on control panel.❑Highlight Fax Send and pres

NOTE: This feature is not supported if you load your originals on the glass. You must load your originalsin the document feeder tray.2. Dial the numbe

3. Press the Menu button to select Fax Menu.4. Press the down arrow button to Send Fax Later, and then press OK.5. Enter the send time by using the nu

3. Press the down arrow button to access speed dials.4. Press the down arrow button until the appropriate speed dial entry is highlighted, or enter th

11 Save photos• Save photos to your computer•Back up photos to a USB storage deviceSave photos to your computerTo save photos1. Insert memory.1 Memory

Back up photos to a USB storage deviceTo back up photos1. Insert memory.a. Insert a memory card into appropriate slot on product.1 Memory Stick, Memor

12 Work with cartridges• Check the estimated ink levels•Order ink supplies•Replace the cartridges•Cartridge warranty informationCheck the estimated in

Use Wireless Setup Wizarda. Write down your network name (SSID) and WEP key or WPA passphrase.b. Turn on wireless radio.❑Press Setup.❑Highlight Networ

Related topics•Order ink suppliesOrder ink suppliesHP recommends that you use original HP cartridges. Original HP cartridges are designed and tested w

Wait for print carriage to move to center of the product.b. Press tab on cartridge, then remove it from slot.3. Insert new cartridge.a. Remove cartrid

d. Close cartridge door.Related topics•Order ink suppliesCartridge warranty informationThe HP cartridge warranty is applicable when the product is use

13 Solve a problemThis section contains the following topics:•HP support•Setup troubleshooting•Print quality troubleshooting•Print troubleshooting•Mem

Placing a callCall HP support while you are in front of the computer and the product. Be prepared to provide the followinginformation:• Product name (

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After the phone support periodAfter the phone support period, help is available from HP at an additional cost. Help may also be available at theHP onl

1 Power connection2 Power cord and adapter3 Power outlet• If you are using a power strip, make sure the power strip is turned on. Or, try plugging the

If this did not solve the issue, try the next solution.Solution 5: Contact HP support for serviceSolution: If you have completed all of the steps prov

If this did not solve the issue, try the next solution.Solution 2: Set your product as the default printerSolution: Use the system tools on your compu