HP C309A Manual de usuario Pagina 196
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- SOLUCIÓN DE PROBLEMAS
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Printing cannot occur without one of each type of ink cartridge inserted into the correct slot.
For more information, see:
•
Replace the cartridges
Cause: The indicated ink cartridges were inserted into the wrong slots.
General printer error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Reset the product
•
Solution 2: Contact HP support
Solution 1: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press
the On button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution: Write down the error code provided in the message, and then contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: There was a problem with the product.
Incompatible ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Check to see if the ink cartridges are compatible
•
Solution 2: Contact HP support
Solution 1: Check to see if the ink cartridges are compatible
Solution: Check to make sure you are using the correct ink cartridges for your product. For a list of compatible
ink cartridges, see the printed documentation that came with the product.
If you are using ink cartridges that are not compatible with the product, replace the indicated ink cartridges with
ink cartridges that are compatible.
CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install.
If it appears that you are using the correct ink cartridges, proceed to the next solution.
For more information, see:
•
Order ink supplies
•
Replace the cartridges
Cause: The indicated ink cartridges were not intended for use in this product as it was currently configured.
Chapter 13
194 Solve a problem
Solve a problem
- Contents 3
- Chapter 1 6
- Wired (Ethernet) network 7
- Chapter 2 10
- Set up a Bluetooth connection 12
- Select your fax setup case 16
- 1 Telephone wall jack 17
- Case E: Shared voice/fax line 20
- 3 Computer with modem 22
- Printer parts 31
- Get to know the HP Photosmart 32
- Control panel features 33
- C309b series) 34
- Display icons 35
- 4 Paper basics 37
- Paper basics 38
- Load media 39
- Information on paper 43
- Print documents 45
- Print photos 46
- Print photos 45 47
- Print on a CD/DVD 51
- Chapter 5 52
- 50 Print 52
- Print a creative project 54
- Print a Web page 57
- Print using the maximum dpi 58
- View the print resolution 59
- Use printing shortcuts 59
- Edit photos before printing 60
- 60 Print 62
- Scan to a computer 63
- Chapter 6 64
- Close lid 66
- Copy text or mixed documents 69
- Chapter 7 70
- Change the copy settings 72
- 9 Reprint photos 79
- Reprint photos 80
- Send a fax 81
- Chapter 10 82
- Schedule a fax to send later 84
- Set up and use speed dial 85
- Receive a fax 86
- 11 Save photos 87
- Save photos 88
- 12 Work with cartridges 89
- Order ink supplies 90
- Replace the cartridges 90
- Work with cartridges 91
- 13 Solve a problem 93
- Placing a call 94
- Support phone numbers 94
- www.hp.com/support 95
- Setup troubleshooting 96
- Solution 2: Reset the product 97
- Solve a problem 100
- Print quality troubleshooting 103
- Solution 6: Align the printer 106
- Solution 3: Rotate the image 114
- Solution 5: Align the printer 116
- Solution 4: Align the printer 124
- The text edges are jagged 126
- Print troubleshooting 130
- Solution 1: Reset the product 131
- The product prints slowly 133
- Memory card troubleshooting 134
- Scan troubleshooting 137
- Text is incorrect or missing 139
- Copy troubleshooting 140
- The printout is blank 147
- Fax troubleshooting 148
- Fax transmission is slow 161
- The fax I received is blank 175
- The fax test failed 180
- 1. Press Setup 186
- Product messages 187
- File messages 190
- General user messages 192
- Paper messages 194
- Power and connection messages 195
- General printer error 196
- Incompatible ink cartridges 196
- Incompatible printhead 197
- Ink alert 197
- Ink cartridge problem 197
- Ink service capacity warning 203
- Ink system failure 203
- Check ink cartridges 203
- Non-HP cartridge 208
- Original HP ink depleted 209
- Printhead problem 214
- 14 Stop the current job 225
- Stop the current job 226
- 15 Technical information 227
- Specifications 228
- Technical information 229
- Power consumption 232
- Chemical Substances 232
- Battery disposal in Taiwan 233
- Attention California users 233
- Regulatory notices 234
- FCC statement 235
- Notice to users in Korea 236
- Notice to users in Brazil 237
- Notice to users in Canada 237
- Notice to users in Taiwan 238
- Australia wired fax statement 241
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