HP D5400 Manual de usuario descargar pdf (Pagina 77)

3. Verify that the USB cable and power cord are plugged in.

4. Click Retry to retry the connection.

5. Continue with the installation and restart the computer when prompted.

Cause: The USB connection between the product and the computer failed.

I received a message that an Unknown Error has occurred

Solution: Uninstall the software completely, and then reinstall it.

To uninstall the software and reset the product

1. Disconnect and reset the product.

To disconnect and reset the product

a. Make sure the product is turned on.

b. Press the On button to turn off the product.

c. Disconnect the power cord from the back of the product.

d. Reconnect the power cord to the back of the product.

e. Press the On button to turn on the product.

2. Uninstall the software completely.

NOTE: It is important that you follow the uninstall procedure carefully to

ensure you have removed the software completely from the computer, before

reinstalling it.

To uninstall the software completely

a. On the Windows taskbar, click Start, Settings, Control Panel, (or just

Control Panel).

b. Double-click Add/Remove Programs (or click Uninstall a program).

Chapter 11

76 Troubleshooting

Troubleshooting

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HP D5400 Manual de usuario Pagina 77