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103
9
Troubleshooting
the printer
This chapter provides information on the following subjects:
●
Finding the solution
●
Improving print quality
●
Cleaning the printer
●
Clearing printer media jams
●
Changing the pickup roller
●
Cleaning the pickup roller
●
Changing the printer separation pad
Note
See Hewlett-Packard’s Web site for software and printer driver updates,
frequently asked questions, and additional troubleshooting information.
See Online services for the appropriate Web address.
- HP LaserJet 1200 Series 3
- Printer and Print•Copy•Scan 3
- Products 3
- User Guide 3
- Contents 5
- 5 Printing tasks 7
- 6 Scanning tasks 7
- 7 Copying tasks 8
- 9 Troubleshooting the printer 8
- 12 Service and support 10
- Appendix E Memory (DIMM) 11
- 10 Contents 12
- Getting to know 13
- Print with excellent quality 14
- Save Time 14
- Save money 14
- Create professional documents 14
- Expand your printer 15
- Printer control panel 17
- Printer input trays 18
- Printer media guides 19
- Printer output paths 20
- Toner door 21
- Main input tray 23
- Priority input tray 23
- Specific types of media 23
- Turning the power off 24
- Printer properties (driver) 25
- Accessing the print driver 26
- HP LaserJet Utility 26
- Printer online help 27
- Printing a configuration page 28
- Getting to know the 29
- Copier/scanner control panel 32
- Copier/scanner door 33
- Getting to know the software 37
- HP LaserJet Document Manager 38
- (Windows) 39
- Quick Copy settings 40
- HP LaserJet Director Toolbox 40
- HP LaserJet Photo Center 42
- Accessing the online help 43
- Using network protocols 46
- Installing the print server 47
- To install the HP JetDirect 48
- 175X hardware 48
- Using the embedded web server 50
- Using HP Web JetAdmin 51
- Using BOOTP 52
- Configuring the BOOTP server 53
- Bootptab file entries 54
- Using DHCP 56
- UNIX systems 56
- Windows systems 57
- Windows NT 4.0 server 57
- Windows 2000 server 59
- Enabling or disabling DHCP 61
- Moving to another network 62
- Printing envelopes 66
- Printing multiple 67
- 68 Chapter 4 Media 70
- Printing tasks 71
- Printing with manual feed 72
- Manual duplex using the 74
- Manual duplex on heavy 75
- Printing watermarks 76
- (N-up printing) 77
- Printing booklets 78
- Canceling a print job 80
- Using EconoMode (Save Toner) 82
- Scanning tasks 83
- Starting a scan 84
- Scanning to e-mail 85
- Using the e-mail feature 86
- Recognition) 87
- Using the Store feature 89
- Acquiring an image 90
- Adjusting the contrast 90
- Canceling scan jobs 92
- Copying tasks 93
- Using the Quick Copy feature 94
- Using HP LaserJet Copier 96
- Canceling copy jobs 98
- Managing the toner 99
- Using HP toner cartridges 100
- Storing toner cartridges 100
- Recycling toner cartridges 101
- Saving toner 101
- Redistributing toner 102
- Changing the toner cartridge 103
- Troubleshooting 105
- Finding the solution 106
- Printer light patterns 107
- Error messages on the screen 109
- Error message Solution 110
- Common Macintosh Problems 111
- Printing Errors 113
- USB Problems 113
- Description (PPD) 115
- Specific Errors 117
- PS Errors (continued) 117
- Paper handling problems 118
- Problem Solution 119
- Printed page problems 120
- Improving print quality 122
- Vertical lines 123
- Gray background 123
- Toner smear 123
- Loose toner 124
- Vertical repetitive defects 124
- Misformed characters 124
- Page skew 125
- Curl or wave 125
- Wrinkles or creases 125
- Toner scatter outline 126
- Cleaning the printer 127
- Cleaning the toner 128
- Clearing printer media jams 130
- Removing a jammed page 131
- Changing the pickup roller 133
- Cleaning the pickup roller 135
- Troubleshooting the 139
- The scanner did nothing 141
- Solution Description 142
- The text cannot be edited 147
- The scan takes too long 148
- Improving copy/scan quality 152
- Vertical white stripes 153
- Blank pages 153
- Too light or dark 153
- Unwanted lines 154
- Black dots or streaks 154
- Unclear text 154
- Reduced size 154
- Cleaning the copier/scanner 157
- Clearing copier/scanner jams 158
- Clearing jams 159
- Removing the copier/scanner 161
- Closing the left side panel 163
- LED light patterns 168
- LED Behavior Meaning 168
- Status field error messages 169
- Page sections and messages 170
- Message Description 171
- USB port information 173
- Network statistics 174
- TCP/IP protocol information 175
- IPX/SPX protocol information 179
- Error messages 182
- Verifying your hardware 187
- Service and support 189
- Availability 190
- Hardware service 190
- Extended warranty 190
- Service information form 192
- Hewlett-Packard Support 193
- Online services 197
- U.S. and Canada 198
- Hewlett-Packard SupportPack 199
- HP FIRST 199
- Argentina 201
- Australia 201
- Printer specifications 207
- Specifications 208
- Physical specifications 209
- Memory specifications 210
- Port availability 210
- FCC compliance 211
- Protecting the Environment 212
- Information 213
- Material safety data sheet 214
- Regulatory statements 215
- Laser safety statement 216
- Canadian DOC regulations 216
- Korean EMI statement 216
- Laser statement for Finland 217
- Printer and 219
- Protecting the environment 224
- Print server 229
- European community 233
- Declaration of Conformity 235
- Canada DOC regulations 236
- Taiwan Class A notice 236
- Chinese safety statement 237
- Media specifications 239
- Printer media specifications 240
- Guidelines for using media 241
- Transparencies 243
- Envelopes 244
- Card stock and heavy media 245
- Memory (DIMM) 247
- Installing a DIMM (memory) 248
- Testing the DIMM installation 250
- Removing a DIMM 251
- 250 Appendix E Memory (DIMM) 252
- Warranty and 253
- DURATION OF WARRANTY: 256
- Accessories and 261
- Power module chart 264
- Scanner resolution 265
- Overview 266
- Resolution 268
- 272 Index 274
- Index 275
- 274 Index 276
- Hewlett-Packard Company 278
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