HP Compaq dc5800 Guía de usuario

Service Reference GuideHP Compaq dc5800 Business PC

HP Backup and Recovery ManagerThe HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to backup and recover the pr

7. Replace the four screws in the bottom of the carrier to hold the drive securely in place.8. Place the thermal sensor on top of the hard drive in a

9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the coverin place (2).10. Slide the hard drive carrie

ReadyBoost CardA ReadyBoost card is installed on the system board. A 10-pin connector, as well as a separate post,secures the ReadyBoost card to the s

Processor Baffle1. Prepare the computer for disassembly (Preparation for Disassembly on page 61).2. Remove the computer access panel (Computer Access

Fan/Air Baffle1. Prepare the computer for disassembly (Preparation for Disassembly on page 61).2. Remove the computer access panel (Computer Access Pa

Front USB Panel1. Prepare the computer for disassembly (Preparation for Disassembly on page 61).2. Remove the computer access panel (Computer Access P

Power Switch/LED Assembly1. Prepare the computer for disassembly (Preparation for Disassembly on page 61).2. Remove the computer access panel (Compute

Heatsink1. Prepare the computer for disassembly (Preparation for Disassembly on page 61).2. Remove the computer access panel (Computer Access Panel on

Processor1. Prepare the computer for disassembly (Preparation for Disassembly on page 61).2. Remove the computer access panel (Computer Access Panel o

5. If using a new heatsink, remove the protective covering from the bottom of the heatsink and placeit in position atop the processor.6. Secure the he

2 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

Rear Chassis Fan1. Prepare the computer for disassembly (Preparation for Disassembly on page 61).2. Remove the computer access panel (Computer Access

Optional Serial PortThe computer may include an optional second serial port. This port is installed in an expansion cardslot, and you can use expansio

Power Supply1. Prepare the computer for disassembly (Preparation for Disassembly on page 61).2. Remove the computer access panel (Computer Access Pane

5. Press the tab in front of the power supply that holds it in place.6. Slide the power supply toward the front of the computer, rotate toward the fan

System Board1. Prepare the computer for disassembly (Preparation for Disassembly on page 61).2. Remove the computer access panel (Computer Access Pane

BatteryThe battery that comes with the computer provides power to the real-time clock. When replacing thebattery, use a battery equivalent to the batt

Type 1 Battery Holder1. Lift the battery out of its holder.2. Slide the replacement battery into position, positive side up.3. The battery holder auto

4. Plug in the computer and turn on power to the computer.5. Reset the date and time and any special system setups using Computer Setup. Refer to theC

8 Removal and Replacement ProceduresSmall Form Factor (SFF) ChassisAdherence to the procedures and precautions described in this chapter is essential

External Security DevicesThe following security devices are used to prevent unauthorized access to the internal components ofthe computer and/or secur

●Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST).●Replicate the system setup by saving sys

Padlock112 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

HP Business PC Security Lock1. Fasten the security cable by looping it around a stationary object.2. Thread the keyboard and mouse cables through the

3. Screw the lock to the chassis using the screw provided.4. Insert the plug end of the security cable into the lock (1) and push the button in (2) to

Front Bezel SecurityThe front bezel can be locked in place by installing a security screw provided by HP.The security screw is located on the fan duct

Computer Access Panel1. Prepare the computer for disassembly (Preparation for Disassembly on page 110).2. Press the buttons on the left and right side

Front Bezel1. Prepare the computer for disassembly (Preparation for Disassembly on page 110).2. Remove the access panel (Computer Access Panel on page

Bezel BlanksOn some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays thatneed to be removed before installing a

Using the Small Form Factor Computer in a TowerOrientationThe Small Form Factor computer can be used in a tower orientation. The HP logo plate on the

9. Orient the computer so that its right side is facing down.NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the opti

Installing Additional MemoryThe computer comes with double data rate 2 synchronous dynamic random access memory (DDR2-SDRAM) dual inline memory module

Computer Setup—FileNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 2-2 Computer Setup—FileOpt

Populating DIMM SocketsThere are four DIMM sockets on the system board, with two sockets per channel. The sockets arelabeled XMM1, XMM2, XMM3, and XMM

will have more memory than the other, the larger amount should be assigned to Channel A. Forexample, if you are populating the sockets with one 1GB DI

4. Open both latches of the memory module socket (1), and insert the memory module into the socket(2).NOTE: A memory module can be installed in only o

Expansion CardsThe computer has one standard low-profile PCI expansion slot that can accommodate an expansioncard up to 17.46 cm (6.875 inches) in len

4. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab onthe latch and rotating the latch to the open pos

b. If you are removing a standard PCI card, hold the card at each end, and carefully rock it backand forth until the connectors pull free from the soc

CAUTION: After removing an expansion card, you must replace it with a new card or expansionslot cover for proper cooling of internal components during

10. Connect external cables to the installed card, if needed. Connect internal cables to the systemboard, if needed.11. Reconfigure the computer, if n

130 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Cable ConnectionsSystem board connectors are color-coded to make it easier to find the proper connection.Cable To Cable DesignatorPower Supply System

Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 2-3 Computer Setup—Stor

DrivesA Torx T-15 screwdriver is needed to remove and install the guide screws on a drive.CAUTION: Make sure personal files on the hard drive are back

Installing and Removing DrivesWhen installing additional drives, follow these guidelines:●The primary Serial ATA (SATA) hard drive must be connected t

CAUTION: To prevent loss of work and damage to the computer or drive:If you are inserting or removing a drive, shut down the operating system properly

System Board Drive ConnectionsRefer to the following illustration and table to identify the system board drive connectors.No. System Board Connector S

Removing an Optical DriveCAUTION: All removable media should be taken out of a drive before removing the drive from thecomputer.To remove an optical d

5. Rotate the drive cage back down to its normal position.CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.6. Pr

4. Install two M3 metric guide screws in the lower holes on each side of the drive. HP has providedfour extra M3 metric guide screws on the front of t

6. Rotate the drive cage to its upright position.7. Connect the SATA data cable to the white system board connector labeled SATA1.8. Route the data ca

10. Rotate the drive cage back down to its normal position.CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.The

2. Disconnect the drive cables, as indicated in the following illustrations:a. If you are removing a diskette drive, disconnect the data cable (1) and

Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by theBIOS to translate disk I/O requests (from the operat

3. Press the green drive retainer latch (1) located on the right side of the drive to disengage the drivefrom the drive cage. While pressing the drive

3. Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive towardthe front of the computer until it locks into

Removing and Replacing the Primary 3.5-inch Internal SATA Hard DriveNOTE: The system does not support Parallel ATA (PATA) hard drives.Before you remov

4. Rotate the power supply to its upright position. The hard drive is located beneath the power supply.5. Disconnect the power cable (1) and data cabl

6. Press down on the green release latch next to the hard drive (1). While holding the latch down,slide the drive forward until it stops, then lift th

8. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into thebay, then slide it back until it stops and locks

Removing and Replacing a Removable 3.5-inch SATA Hard DriveSome models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch extern

4. Remove the four screws from the bottom of the hard drive carrier.5. Slide the hard drive back to disconnect it from the carrier then lift it up and

6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATAconnector on the carrier's circuit board. B

8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) andattach the thermal sensor to the top of the ha

Computer Setup—SecurityNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 2-4 Computer Setup—Sec

Cable RoutingWhen servicing the computer, please note the original locations of the cables and how they are routedin the chassis. There are two white

ReadyBoost CardA ReadyBoost card is installed in the computer. The card is secured to the chassis, and a cable connectsthe card to the system board.1.

Inner Baffle1. Prepare the computer for disassembly (Preparation for Disassembly on page 110).2. Remove the access panel (Computer Access Panel on pag

Fan/Outer Baffle1. Prepare the computer for disassembly (Preparation for Disassembly on page 110).2. Remove the access panel (Computer Access Panel on

Power Switch Assembly1. Prepare the computer for disassembly (Preparation for Disassembly on page 110).2. Remove the access panel (Computer Access Pan

Front I/O DeviceYou do not have to remove the fan/outer baffle to remove the front I/O device.1. Prepare the computer for disassembly (Preparation for

Heatsink1. Prepare the computer for disassembly (Preparation for Disassembly on page 110).2. Remove the access panel (Computer Access Panel on page 11

Processor1. Prepare the computer for disassembly (Preparation for Disassembly on page 110).2. Remove the access panel (Computer Access Panel on page 1

5. Go to step 7.6. If using a new heatsink, remove the protective covering from the bottom of the heatsink and placeit in position atop the processor.

Power SupplyWARNING! Voltage is always present on the system board when the computer is plugged into anactive AC outlet. To avoid possible personal in

●Legacy diskette●Embedded security device (some models)●SATA0●SATA1 (some models)●SATA4 (some models)●SATA5 (some models)Network Service Boot Enables/

System Board1. Prepare the computer for disassembly (Preparation for Disassembly on page 110).2. Remove the access panel (Computer Access Panel on pag

CAUTION: When reconnecting the cables it is important that they be positioned so they do not interferewith the rotation of the drive cage or power sup

Type 1 Battery Holder1. Lift the battery out of its holder.2. Slide the replacement battery into position, positive side up.3. The battery holder auto

4. Plug in the computer and turn on power to the computer.5. Reset the date and time, your passwords, and any special system setups, using Computer Se

A Connector Pin AssignmentsThis appendix contains the pin assignments for many computer and workstation connectors. Some ofthese connectors may not be

Ethernet RJ-45Connector and Icon Pin Signal1234(+) Transmit Data(-) Transmit Data(+) Receive DataUnused5678Unused(-) Receive DataUnusedUnusedEthernet

Parallel InterfaceConnector and IconPin Signal Pin Signal1234StrobeData Bit 0Data Bit 1Data Bit 2 10111213AcknowledgeBusyPaper EndSelect5678Data Bi

USBConnector and Icon Pin Signal1234+5 VDC- Data+ DataGroundMicrophoneConnector and Icon (1/8” miniphone) Pin Signal1231 (Tip)2 (Ring)3 (Shield)Audio_

External Infrared TransceiverConnector and Icon Pin Signal1234TransmitReceiveGround5V5678ModeNot UsedNot UsedNot UsedMonitorConnector and IconPin Sign

ATA/ATAPI (IDE) Standard Drive CableConnectorPin Signal Pin Signal Pin Signal1234ResetGroundDD7DD815161718DD1DD14DD0DD1529303132DMAKGroundINTRQIOCS165

OS management of Embedded Security Device (some models) (enable/disable) This option allowsthe user to limit operating system control of the Embedded

CD-ROM 50-Pin ConnectorConnectorPin Signal Pin Signal Pin Signal Pin Signal1234Audio L-chAudio R-chAudio GNDGND14151617DD12DD3DD13DD227282930IORDYDMAC

24-Pin MicroFit Power (CMT, SFF)Connector2412131FrontPin Signal Pin Signal Pin Signal Pin Signal123456+5 VauxGND+5V+5VPS_ONGND789101112PWRGD+3.3V+3.3

SATA Data and PowerDrive Connector Pin Signal Pin Signal Pin Signal Pin SignalS1S5GroundB-S2S6A+B+S3S7A-GroundS4 GroundP1P5P9P13GroundB-V 5V 12P2P6

52535455PERp8PERN8GNDGND57585960PERn9GNDGNDPERp1062636465GNDGNDPERp11PERn1167686970GNDPERp12PERn12GND72737475PERp13PERn13GNDGND7677787980PERp14PERn14G

52535455GNDGNDPETp9PETn957585960GNDPETp10PETn10GND62636465PETp11PETn11GNDGND67686970PETn12GNDGNDPETp1372737475GNDGNDPETp14PETn147677787980GNDGNDPETp15

313233343636PETn0SMB_DATAPETp0GNDGNDUSB_D-373839404142Reserved*USB_D+Reserved*GNDReserved*LED_WWAN#434445464748Reserved*LED_WLAN#Reserved*LED_WPAN#Res

B Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switch featureon the computer permi

Country-Specific RequirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

C POST Error MessagesThis appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter

POST Numeric Codes and Text MessagesThis section covers those POST errors that have numeric codes associated with them. The section alsoincludes some

Computer Setup—PowerNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 2-5 Computer Setup—PowerO

Control panel message Description Recommended action163-Time & Date Not Set Invalid time or date in configuration memory.RTC (real-time clock) bat

Control panel message Description Recommended action3. Ensure that none of the keys aredepressed.4. Replace keyboard.303-Keyboard Controller Error I/O

Control panel message Description Recommended action605-Diskette Drive Type Error Mismatch in drive type. 1. Run Computer Setup.2. Disconnect any othe

Control panel message Description Recommended action1720-SMART Hard Drive Detects ImminentFailureHard drive is about to fail. (Some hard driveshave a

Control panel message Description Recommended action2202-PMM Deallocation Error during MEBxcleanupMemory error during POST execution of theManagement

Control panel message Description Recommended actionThird-party graphics card may be causing aproblem.Remove third-party graphics card to see if thepr

Interpreting POST Diagnostic Front Panel LEDs andAudible CodesThis section covers the front panel LED codes as well as the audible codes that may occu

Activity Beeps Possible Cause Recommended ActionRed Power LED flashes fourtimes, once every second,followed by a two secondpause. Beeps stop after fif

Activity Beeps Possible Cause Recommended ActionRed Power LED flashes ninetimes, once every second,followed by a two secondpause. Beeps stop after fif

D Password Security and ResettingCMOSThis computer supports security password features, which can be established through the ComputerSetup Utilities m

© Copyright 2008 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.Microsoft and Windows are

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 2-6 Computer Setup—Adv

Resetting the Password JumperTo disable the power-on or setup password features, or to clear the power-on or setup passwords,complete the following st

Clearing and Resetting the CMOSThe computer’s configuration memory (CMOS) stores information about the computer’s configuration.The CMOS button resets

4. Locate, press, and hold the CMOS button in for five seconds.NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOSb

E Troubleshooting Without DiagnosticsThis chapter provides information on how to identify and correct minor problems, such as diskette drive,hard driv

●Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. Whenbooting the operating system, use “Last Known Config

●Check all cable connections for loose connections or incorrect connections.●Wake the computer by pressing any key on the keyboard or pressing the pow

Solving General ProblemsYou may be able to easily resolve the general problems described in this section. If a problem persistsand you are unable to r

Cursor will not move using the arrow keys on the keypad.Cause SolutionThe Num Lock key may be on. Press the Num Lock key. The Num Lock light should no

Poor performance is experienced.Cause SolutionToo many applications running. 1. Close unnecessary applications to free up memory.Some applications run

System does not power on and the LEDs on the front of the computer are not flashing.Cause SolutionSystem unable to power on. Press and hold the power

NOTE: If you turn off power to the computer using the switch on a power strip, you will not be ableto use the suspend/sleep feature or the Remote Mana

Solving Power ProblemsCommon causes and solutions for power problems are listed in the following table.Table E-2 Solving Power ProblemsPower supply s

Solving Diskette ProblemsCommon causes and solutions for diskette problems are listed in the following table.NOTE: You may need to reconfigure the com

Diskette drive cannot write to a diskette.Cause SolutionLegacy diskette writes are disabled in Computer Setup. Enter Computer Setup and enable Legacy

Cannot Boot to Diskette.Cause SolutionDiskette is not bootable. Replace with a bootable diskette.Diskette boot has been disabled in Computer Setup. 1.

Solving Hard Drive ProblemsTable E-4 Solving Hard Drive ProblemsHard drive error occurs.CauseSolutionHard disk has bad sectors or has failed. 1. In M

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from a diskette that is not bootable. Remove the diskette from the di

Computer seems to be locked up.Cause SolutionProgram in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If t

Solving Media Card Reader ProblemsTable E-5 Solving Media Card Reader ProblemsMedia card will not work in a digital camera after formatting it in Mic

After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognizedby the computer.CauseSolutionThe op

Solving Display ProblemsIf you encounter display problems, see the documentation that came with the monitor and to the commoncauses and solutions list

●Multi-Processor (enable/disable). This option may be used to disable multi-processor supportunder the OS.●Internal speaker (some models) (does not af

Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and thecomputer beeps five times. (Beeps sto

Blurry video or requested resolution cannot be set.Cause SolutionIf the graphics controller was upgraded, the correct graphicsdrivers may not be loade

Vibrating or rattling noise coming from inside a CRT monitor when powered on.Cause SolutionMonitor degaussing coil has been activated. None. It is nor

Solving Audio ProblemsIf the computer has audio features and you encounter audio problems, see the common causes andsolutions listed in the following

Sound does not come out of the speaker or headphones.Cause SolutionCAUTION: When attempting to resume from standby mode,do not hold down the power but

Solving Printer ProblemsIf you encounter printer problems, see the documentation that came with the printer and to the commoncauses and solutions list

Solving Keyboard and Mouse ProblemsIf you encounter keyboard or mouse problems, see the documentation that came with the equipmentand to the common ca

Mouse does not respond to movement or is too slow.Cause SolutionMouse may need cleaning. Remove the roller ball cover on the mouse and clean theintern

Solving Hardware Installation ProblemsYou may need to reconfigure the computer when you add or remove hardware, such as an additionaldrive or expansio

Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps fivetimes. (Beeps stop after fifth iterati

3 Computer Diagnostic FeaturesHP Insight DiagnosticsNOTE: HP Insight Diagnostics is included on CD with some computer models only.The HP Insight Diagn

Solving Network ProblemsSome common causes and solutions for network problems are listed in the following table. Theseguidelines do not discuss the pr

Network status link light never flashes.NOTE: The network status light is supposed to flash when there is network activity.CauseSolutionNo active netw

Network controller stopped working when an expansion board was added to the computer.Cause SolutionThe network controller requires drivers. Verify tha

Solving Memory ProblemsIf you encounter memory problems, some common causes and solutions are listed in the following table.CAUTION: Power may still b

Insufficient memory error during operation.Cause SolutionToo many Terminate and Stay Resident programs (TSRs) areinstalled.Delete any TSRs that you do

Solving Processor ProblemsIf you encounter processor problems, common causes and solutions are listed in the following table.Table E-14 Solving Proce

Solving CD-ROM and DVD ProblemsIf you encounter CD-ROM or DVD problems, see the common causes and solutions listed in thefollowing table or to the doc

Movie will not play in the DVD drive.Cause SolutionMovie may be regionalized for a different country. See the documentation that came with the DVD dri

USDT computer boots too slow after removing a CD-ROM or DVD drive.Cause SolutionThe system is searching for the drive during boot because thedrive cab

Solving Front Panel Component ProblemsIf you encounter problems with devices connected to the front panel, refer to the common causes andsolutions lis

6. Shut down the operating system and turn off the computer.7. Turn on the computer. The system will boot to the CD.NOTE: If the system does not boot

Solving Internet Access ProblemsIf you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to thecommon causes a

Internet takes too long to download Web sites.Cause SolutionModem is not set up properly. Verify that the modem is connected and communicatingproperly

Solving Software ProblemsMost software problems occur as a result of the following:●The application was not installed or configured correctly.●There i

Contacting Customer SupportFor help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,visit http://www.hp

F System Board and Riser BoardReference DesignatorsThese reference designators are used on most but not all HP system and riser boards.Designator Comp

J38J39J40Secondary SCSI connectorStacked parallel/SCSI connectorAGP slotJ41J50J51J52J53x16 PCI Express slot for graphicsFirst parallel portSecond para

L3L4L5P1USB rear port choke (2nd)USB rear port choke (3rd)USB front port choke (2nd)P/S connector (20 or 24 pin)P2P3P4P5P6Second P/S connector (as req

P54P55P58P60P61Primary serial portDouble stack serial port, Top = Serial B, Bottom = Serial ARiser edge connector (male-mates with J30)PrimarySerial A

U4U5South bridgeSuper I/OU6U7U10U11U12Clock chip64 bit BridgeLOM1LOM1 EEPROMLOM1 PHYU13U14U16U17U18Audio CodecAudio amplifierLOM2LOM2 EEPROMLOM2 PHYU1

Y4Y5/H5Secondary NIC clock crystalRTC clock crystal/tie-down241

Test TabThe Test tab allows you to choose various parts of the system to test. You can also choose the type oftest and testing mode.There are three ty

IndexSymbols/Numerics24-pin MicroFit power pinassignments 17324-pin power pinassignments 1724-pin power pin assignments 1736-pin power pin assignments

delimiter characters, table 43deployment tools, software 21diagnostic tool for hard drives 47diagnostics utility 15DIMMs. See memorydisassembly prepar

Kkeyboardcleaning 56pin assignments 166keyboard delimiter characters,national 43keyboard problems 218LLEDsblinking power 188blinking PS/2 keyboard 188

entering 41setting 41Preboot Execution Environment(PXE) 23preinstalled software image 21printer problems 217Proactive Change Notification(PCN) 30probl

serial number location 60serial portMT removal andreplacement 103service considerations 57setupcopying to multiplecomputers 33copying to single comput

HP Configuration ManagementSolution 22, 26HP white papers 29HPQFlash 32Intel vPro technology 29PC deployment 22Proactive ChangeNotification 31Remote

After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retestbutton will retest the last set of tests executed.

Saving and Printing Information in HP Insight DiagnosticsYou can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a

HP Backup and Recovery ManagerThe HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to backup and recover the pr

4 Desktop ManagementHP Client Management Solutions provides standards-based solutions for managing and controllingdesktops, workstations, and notebook

Table of contents1 Installing and Customizing the SoftwareInstalling the Operating System ...

The best deployment method depends on your information technology environment and processes. ThePC Deployment section of the HP Lifecycle Service Web

Remote System InstallationRemote System Installation allows you to start and set up the system using the software andconfiguration information located

administrator can access the HP Client Management Interface by writing simple scripts and integratingthose scripts to the management solution of their

Server (SMS). Using SSM, you can distribute customer-created or third-party updates that have beenpackaged in the SSM-format.SSM may be downloaded at

HP Client Configuration ManagerHP Client Configuration Manager is a hardware and software management solution for Windows Vista,Windows XP and HP Thin

●Automatically acquire and install drivers and BIOS updates without visiting each PC●Remotely configure BIOS and security settings●Automate processes

updates in a timely and automated manner—can help maintain security and productivity for the managedorganization. HP now offers a mechanism to streaml

Intel vPro features include:●Hardware inventory information●Alerting●Power management—power on/off, cycle power●Remote diagnosis and repair◦Serial-ove

◦ME Features Control—enable AMT, ASF, or none◦ME Power Control—configure management engine power policies●Intel AMT Configuration◦Change AMT Password—

You create your own profile to ensure that you only receive the information relevant to a specific ITenvironment. To learn more about the Proactive Ch

HP Client Catalog for SMS ... 25HP Client Configuration M

HPQFlashThe HPQFlash utility is used to locally update or restore the system BIOS of individual PCs from aWindows operating system.For more informatio

NOTE: Both procedures require a diskette drive or a supported USB flash media device, such as anHP Drive Key.Copying to Single ComputerCAUTION: A setu

NOTE: A bootable diskette is required for this procedure or to create a bootable USB flash mediadevice. If Windows XP is not available to use to creat

To create a bootable USB flash media device, you must have:●a supported USB flash media device●a bootable DOS diskette with the FDISK and SYS programs

12. Copy any files you saved in step 9 back to your USB flash media device.13. Remove the diskette and reboot the computer. The computer will boot to

9. If the system did not automatically restart when exiting FDISK, press Ctrl+Alt+Del to reboot to theDOS diskette.10. At the A:\ prompt, type FORMAT

HP Web Site SupportHP engineers rigorously test and debug software developed by HP and third-party suppliers, anddevelop operating system specific sup

Use the following utilities to manage security settings on the HP computer:●Locally, using the Computer Setup Utilities. See the Computer Setup (F10)

Option DescriptionNetwork Service Boot Enables/disables the computer’s ability to boot from an operating systeminstalled on a network server. (Feature

Establishing a Power-On Password Using Computer SetupEstablishing a power-on password through Computer Setup prevents access to the computer whenpower

5 Serial and Parallel ATA Drive Guidelines and FeaturesSATA Hard Drives ...

Changing a Power-On or Setup PasswordIf the system is equipped with an embedded security device, refer to the HP ProtectTools SecurityManager Guide at

National Keyboard Delimiter CharactersEach keyboard is designed to meet country-specific requirements. The syntax and keys that you use tochange or de

the master password or to enable DriveLock. A user password must be provided in order to enableDriveLock. Since the initial configuration of DriveLock

Smart Cover SensorCoverRemoval Sensor, available on some models, is a combination of hardware and softwaretechnology that can alert you when the compu

Locking the Smart Cover LockTo activate and lock the Smart Cover Lock, complete the following steps:1. Turn on or restart the computer. If you are in

Cable Lock ProvisionThe rear panel of the computer (some models) accommodates a cable lock so that the computer canbe physically secured to a work are

5 Serial and Parallel ATA Drive Guidelinesand FeaturesNOTE: Serial ATA = SATAParallel ATA = PATASATA Hard DrivesSerial ATA Hard Drive Characteristics

SATA Hard Drive CablesSATA Data CableAlways use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5Gb/s drives.Cu

PATA Device InformationThe USDT model is the only product that supports a PATA optical drive. No PATA drives are supportedon any other model.ATA SMART

6 Identifying the Chassis, Routine Care,and Disassembly PreparationThis chapter provides general service information for the computer. Adherence to th

Drive Positions ... 80Removing an Exte

Small Form Factor (SFF)52 Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation

Electrostatic Discharge InformationA sudden discharge of static electricity from your finger or other conductor can destroy static-sensitivedevices or

●Avoid contact with pins, leads, or circuitry.●Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductivefoam.

●Conductive foam●Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance●Static-dissipative table or floor mats with hard t

Routine CareGeneral Cleaning Safety Precautions1. Never use solvents or flammable solutions to clean the computer.2. Never immerse any parts in water

●If you remove a key, use a specially designed key puller to prevent damage to the keys. This toolis available through many electronic supply outlets.

●Diagnostics software●HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper-resistant bits (Smart Cover FailSafe Key,

Lithium Coin Cell BatteryThe battery that comes with the computer provides power to the real-time clock and has a minimumlifetime of about three years

7 Removal and Replacement ProceduresMicrotower (MT) ChassisAdherence to the procedures and precautions described in this chapter is essential for prop

Preparation for DisassemblySee Identifying the Chassis, Routine Care, and Disassembly Preparation on page 51 for initial safetyprocedures.1. Remove/di

Installing a Drive into the 3.5-inch External Drive Bay ... 142Removing and Replacing the Primary 3.5-inch Internal S

External Security DevicesThe following security devices are used to prevent unauthorized access to the internal components ofthe computer and/or secur

HP Business PC Security Lock1. Fasten the security cable by looping it around a stationary object.2. Thread the keyboard and mouse cables through the

3. Screw the lock to the chassis using the screw provided.4. Insert the plug end of the security cable into the lock (1) and push the button in (2) to

Front Bezel SecurityThe front bezel can be locked in place by installing a security screw provided by HP.The security screw is located on the fan duct

Computer Access Panel1. Prepare the computer for disassembly (Preparation for Disassembly on page 61).CAUTION: Before removing the computer access pan

Front Bezel1. Prepare the computer for disassembly (Preparation for Disassembly on page 61).2. Remove the computer access panel (Computer Access Panel

Cable ManagementAlways follow good cable management practices when working inside the computer.●Keep cables away from major heat sources like the heat

Cable ConnectionsSystem board connectors are color-coded to make it easier to find the proper connection.System Board ConnectionsSystem Board Connecto

MemoryThe computer comes with double data rate 2 synchronous dynamic random access memory (DDR2-SDRAM) dual inline memory modules (DIMMs).The memory s

Item Description Socket Color1 DIMM socket XMM1, Channel A(populate first)Black2 DIMM socket XMM2, Channel A White3 DIMM socket XMM3, Channel B(popula

Appendix C POST Error MessagesPOST Numeric Codes and Text Messages ...

3. Open both latches of the memory module socket (1), and insert the memory module into the socket(2).NOTE: A memory module can be installed in only o

Expansion CardsThe computer has one standard PCI expansion slot that can accommodate an expansion card up to17.46 cm (6.875 inches) in length. The com

4. On the rear of the computer, a slot cover lock secures the expansion card brackets and expansionslot covers in place. Lift up on the tab at the top

b. If you are removing a standard PCI card, hold the card at each end, and carefully rock it backand forth until the connectors pull free from the soc

CAUTION: After removing an expansion card, you must replace it with a new card or expansionslot cover for proper cooling of internal components during

DrivesWhen installing additional drives, follow these guidelines:●The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary

CAUTION: To prevent loss of work and damage to the computer or drive:If you are inserting or removing a drive, shut down the operating system properly

System Board Drive ConnectionsRefer to the following illustration and table to identify the system board drive connectors.No. System Board Connector S

Drive Positions1 Two 5.25-inch external drive bays for optional drives (optical drives shown)2 One 3.5-inch external drive bay for optional drive (med

Removing an External 5.25-inch or 3.5-inch DriveCAUTION: All removable media should be taken out of a drive before removing the drive from thecomputer

1 Installing and Customizing the SoftwareNOTE: If the computer was shipped with Windows Vista loaded, you will be prompted to register thecomputer wit

c. If you are removing a media card reader, disconnect the USB cable from the system board.5. A latch drive bracket with release tabs secures the driv

Installing an External 5.25-inch or 3.5-inch DriveNOTE: The system does not support Parallel ATA (PATA) optical drives.1. Install the four guide screw

3. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, untilthe drive snaps into place.4. Connect the powe

b. If you are installing a diskette drive, connect the data cable (1) and power cable (2) to the backof the drive.5. If installing a new drive, connec

Removing an Internal 3.5-inch Hard DriveNOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive sothat you can

Installing an Internal 3.5-inch Hard DriveNOTE: The system does not support Parallel ATA (PATA) hard drives1. Install the four guide screws (two on ea

3. Connect the power cable (1) and data cable (2) to the back of the hard drive.NOTE: If you are installing a primary hard drive, use the power connec

Removing and Replacing a Removable 3.5-inch SATA Hard DriveSome models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch extern

3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) andmove the thermal sensor away from the carrier (2).4.

5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier.6. Place the new hard drive in the carrier then