HP dc72 Manual de usuario

service reference guideHP Compaq dc7700 Business PC 1st EditionThis document provides information on the removal and replacement of all parts as well

viii 433612-001 Service Reference Guide, dc7700Contents

6–30 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.17.1 Type 1 Battery Holder1.

Service Reference Guide, dc7700 433612-001 6–31Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.17.2 Type 2 Battery Holder1.

6–32 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.17.3 Type 3 Battery Holder1.

Service Reference Guide, dc7700 433612-001 6–33Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.18 Heatsink 1. Prepare the co

6–34 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.19 Processor 1. Prepare the c

Service Reference Guide, dc7700 433612-001 6–35Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6. Secure the heatsink to the s

6–36 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.21 Chassis Fan 1. Prepare the

Service Reference Guide, dc7700 433612-001 6–37Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.22 Power Supply ÅWARNING: Vol

6–38 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis4. With the power supply stoppe

Service Reference Guide, dc7700 433612-001 6–39Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.23 Changing from Desktop to M

Service Reference Guide, dc7700 433612-001 1–11Installing the Operating SystemÄCAUTION: Do not add optional hardware or third-party devices to your co

6–40 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6. Before you reinstall each dr

Service Reference Guide, dc7700 433612-001 6–41Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis11. Reposition the subpanel (ro

6–42 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.24 Changing from Minitower to

Service Reference Guide, dc7700 433612-001 6–43Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6. Before reinstalling each dri

6–44 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis11. Reposition the subpanel (ro

Service Reference Guide, dc7700 433612-001 7–17Removal and Replacement Procedures—Small Form Factor (SFF) ChassisAdherence to the procedures and preca

7–2 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.2 Unlocking the Smart Cover Lock I

Service Reference Guide, dc7700 433612-001 7–3Removal and Replacement Procedures— Small Form Factor (SFF) ChassisTo reattach the Smart Cover Lock:1. I

7–4 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.3 Hood Sensor 1. Prepare the comput

Service Reference Guide, dc7700 433612-001 7–5Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.4 Ext ern a l S ec uri t y Devic es

1–2 433612-001 Service Reference Guide, dc7700Installing the Operating System1.2 Transferring Files and SettingsUse the Microsoft Windows XP Files an

7–6 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.4.3 Padlock A padlock may be used b

Service Reference Guide, dc7700 433612-001 7–7Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.5 Computer Cover 1. Prepare the com

7–8 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.6 Front Dr ive Bezels 1. Prepare t

Service Reference Guide, dc7700 433612-001 7–9Removal and Replacement Procedures— Small Form Factor (SFF) ChassisThere are three drive bezel inserts t

7–10 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.7 Cable Management The Small Form

Service Reference Guide, dc7700 433612-001 7–11Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.7.1 Cable ConnectionsSystem board

7–12 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.8 M e m or y ÄCAUTION: The memory

Service Reference Guide, dc7700 433612-001 7–13Removal and Replacement Procedures— Small Form Factor (SFF) Chassis✎The computer automatically recogniz

7–14 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.9.2 PCI Expansion Card 1. If you h

Service Reference Guide, dc7700 433612-001 7–15Removal and Replacement Procedures— Small Form Factor (SFF) Chassis8. Install the expansion card by sli

Service Reference Guide, dc7700 433612-001 2–12Setup Utilities and Diagnostics FeaturesSetup Utilities (F10) and diagnostic features provide informati

7–16 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.9.3 PCI Express Expansion CardTo

Service Reference Guide, dc7700 433612-001 7–17Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.10 PCI Riser Card Assembly and Ba

7–18 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7. Remove the SmartCover lock from t

Service Reference Guide, dc7700 433612-001 7–19Removal and Replacement Procedures— Small Form Factor (SFF) Chassis12. Remove the long mounting screw t

7–20 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis14. Remove the three screws that sec

Service Reference Guide, dc7700 433612-001 7–21Removal and Replacement Procedures— Small Form Factor (SFF) Chassis16. Install the serial connector int

7–22 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis23. Rotate the drive cage back down

Service Reference Guide, dc7700 433612-001 7–23Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.11.2 Optical Drive ÄCAUTION: All r

7–24 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis6. Rotate the drive cage down to its

Service Reference Guide, dc7700 433612-001 7–25Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.11.3 External 3.5-inch Drive 1. If

2–2 433612-001 Service Reference Guide, dc7700Setup Utilities and Diagnostics Features2.2 Computer Setup UtilitiesUse Computer Setup Utilities (F10)

7–26 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis8. Press the green drive retention l

Service Reference Guide, dc7700 433612-001 7–27Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.11. 4 P r i m ar y Hard Drive A

7–28 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis5. Remove the security clip that sec

Service Reference Guide, dc7700 433612-001 7–29Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7. Disconnect the power and data cab

7–30 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis✎When replacing the hard drive, tran

Service Reference Guide, dc7700 433612-001 7–31Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.13 Front I/O D evi ces 1. Prepar

7–32 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.14 Hea ts ink 1. Prepare the compu

Service Reference Guide, dc7700 433612-001 7–33Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.15 P ro cesso r 1. Prepare the com

7–34 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis3. If reusing the existing heatsink,

Service Reference Guide, dc7700 433612-001 7–35Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.16 S p eaker 1. Prepare the comput

Service Reference Guide, dc7700 433612-001 2–3Setup Utilities and Diagnostics Features2.2.1 Using Computer Setup (F10) Utilities Computer Setup can b

7–36 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.17 Power Supply ÅWARNING: Voltage

Service Reference Guide, dc7700 433612-001 7–37Removal and Replacement Procedures— Small Form Factor (SFF) Chassis8. Rotate the power supply to its fu

7–38 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.18 C h a s s is Fan 1. Prepare the

Service Reference Guide, dc7700 433612-001 7–39Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.19 System Board 1. Prepare the com

7–40 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis9. Disconnect the serial port from t

Service Reference Guide, dc7700 433612-001 7–41Removal and Replacement Procedures— Small Form Factor (SFF) Chassis12. Slide the system board tray asse

7–42 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.20 Drive Clutch Components1. Prepa

Service Reference Guide, dc7700 433612-001 7–43Removal and Replacement Procedures— Small Form Factor (SFF) Chassis8. Hold the drive cage in the uprigh

7–44 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.21 Power Switch Assembly 1. Prepa

Service Reference Guide, dc7700 433612-001 7–45Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.22 B a t ter yThe battery that com

2–4 433612-001 Service Reference Guide, dc7700Setup Utilities and Diagnostics Features2.2.2 Computer Setup MenuHeading Option DescriptionFile System I

7–46 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.22.1 Type 1 B at ter y H old e r1.

Service Reference Guide, dc7700 433612-001 7–47Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.22.2 Type 2 Ba t ter y Hol d e r1.

7–48 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.22.3 Type 3 Battery Holder1. Pull

Service Reference Guide, dc7700 433612-001 8–18Removal and Replacement Procedures -Ultra-Slim Desktop (USDT) ChassisAdherence to the procedures and pr

8–2 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8. If the PC is mounted in the acc

Service Reference Guide, dc7700 433612-001 8–3Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.2 External Security Devices8.2.1

8–4 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.3 Computer Access Panel 1. Prep

Service Reference Guide, dc7700 433612-001 8–5Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.4 Optical DriveÄCAUTION: The fla

8–6 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) ChassisBefore the new optical drive can b

Service Reference Guide, dc7700 433612-001 8–7Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.5 Front Panel Assembly1. Prepare

Service Reference Guide, dc7700 433612-001 2–5Setup Utilities and Diagnostics FeaturesStorage Device ConfigurationLists all installed BIOS-controlled

8–8 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.6 Front Bezel1. Prepare the comp

Service Reference Guide, dc7700 433612-001 8–9Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.7 Chassis Fan1. Prepare the comp

8–10 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.8 Speaker 1. Prepare the comput

Service Reference Guide, dc7700 433612-001 8–11Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.9 Cable ManagementAlways follow

8–12 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.9.1 Cable ConnectionsAll cable

Service Reference Guide, dc7700 433612-001 8–13Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.10 Memory ÄCAUTION: The memory

8–14 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis✎The computer automatically recog

S e r vi c e R e f e r e n c e G u i d e , d c 7 70 0 433612-0 01 8 – 15Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.12

8–16 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis7. For a PCI Express expansion ca

Service Reference Guide, dc7700 433612-001 8–17Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.13 Expansion Card Retaining La

2–6 433612-001 Service Reference Guide, dc7700Setup Utilities and Diagnostics FeaturesStorage (continued)Device Configuration (continued)Multisector T

8–18 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.14 Hard Drive A Torx T-15 scre

Service Reference Guide, dc7700 433612-001 8–19Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis7. Pull the drive release lever a

8–20 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.15 Front I/O Device 1. Prepare

Service Reference Guide, dc7700 433612-001 8–21Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.16 Heatsink Assembly 1. Prepare

8–22 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) ChassisÄCAUTION: Heatsink retaining scre

Service Reference Guide, dc7700 433612-001 8–23Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis3. If reusing the existing heatsi

8–24 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.18 Power Supply ÅWARNING: Volta

Service Reference Guide, dc7700 433612-001 8–25Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.19 System Board 1. Prepare the

8–26 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.20 BatteryThe battery that come

Service Reference Guide, dc7700 433612-001 8–27Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.20.1 Type 1 Battery Holder1. Li

Service Reference Guide, dc7700 433612-001 2–7Setup Utilities and Diagnostics FeaturesStorage (continued)Storage Options (continued)SATA EmulationAllo

8–28 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.20.2 Type 2 Battery Holder1. To

Service Reference Guide, dc7700 433612-001 8–29Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis8.20.3 Type 3 Battery Holder1. Pu

8–30 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis

Service Reference Guide, dc7700 433612-001 A–1AConnector Pin AssignmentsThis appendix contains the pin assignments for many computer and workstation c

A–2 433612-001 Service Reference Guide, dc7700Connector Pin AssignmentsEthernet RJ-45Connector and Icon Pin Signal1234(+) Transmit Data(-) Transmit Da

Service Reference Guide, dc7700 433612-001 A–3Connector Pin AssignmentsSerial Interface, Powered and Non-PoweredConnector and Icon Pin Signal123Carrie

A–4 433612-001 Service Reference Guide, dc7700Connector Pin AssignmentsLine-Out AudioConnector and Icon (1/8” miniphone) Pin Signal1 (Tip) Audio_Out_L

Service Reference Guide, dc7700 433612-001 A–5Connector Pin AssignmentsATA/ATAPI (IDE) Standard Drive CableConnectorPin Signal Pin Signal Pin Signal12

A–6 433612-001 Service Reference Guide, dc7700Connector Pin Assignments24-Pin Power (CMT and MT models)ConnectorPin Signal Pin Signal Pin Signal Pin S

Service Reference Guide, dc7700 433612-001 A–7Connector Pin Assignments 6-Pin Power (for CPU) (USDT, SFF, and ST models)Connector and Icon Pin Signal1

2–8 433612-001 Service Reference Guide, dc7700Setup Utilities and Diagnostics FeaturesStorage (continued)Boot Order Allows you to:• Specify the order

A–8 433612-001 Service Reference Guide, dc7700Connector Pin AssignmentsPCI Express x1, x4, x8, and x16 PCI Express ConnectorPin APin Signal Pin Signal

Service Reference Guide, dc7700 433612-001 A–9Connector Pin AssignmentsPin BPin Signal Pin Signal Pin Signal Pin Signal Pin Signal12345+12V+12VRSVDGND

A–10 433612-001 Service Reference Guide, dc7700Connector Pin AssignmentsDVI ConnectorConnector and IconPin Signal Pin Signal1234T.M.D.S. Data2-T.M.D.S

Service Reference Guide, dc7700 433612-001 B–1BPower Cord Set RequirementsThe power supplies on some computers have external power switches. The volta

B–2 433612-001 Service Reference Guide, dc7700Power Cord Set RequirementsCountry-Specific RequirementsAdditional requirements specific to a country ar

Service Reference Guide, dc7700 433612-001 C–1CPOST Error MessagesPOST Error MessagesAn error message results if the Power-On Self-Test (POST) encount

C–2 433612-001 Service Reference Guide, dc7700POST Error Messages162-System Options Not SetConfiguration incorrect.RTC (real-time clock) battery may n

Service Reference Guide, dc7700 433612-001 C–3POST Error Messages219 -ECC M e m or y Module Detected. ECC Modules not supported on this platformRecent

C–4 433612-001 Service Reference Guide, dc7700POST Error Messages511-CPU, CPUA, or CPUB Fan not detectedCPU fan is not connected or may have malfuncti

Service Reference Guide, dc7700 433612-001 C–5POST Error Messages918-Front USB Not ConnectedFront USB harness has been detached or unseated from syste

Service Reference Guide, dc7700 433612-001 2–9Setup Utilities and Diagnostics FeaturesSecurity (continued)Smart Cover (some models)Allows you to:•Lock

C–6 433612-001 Service Reference Guide, dc7700POST Error Messages1720 -S M ART H a rd Drive Detects Imminent FailureHard drive is about to fail. (So

Service Reference Guide, dc7700 433612-001 C–7POST Error Messages2201-MEBx Module did not checksum correctlyMemory error during POST execution of the

C–8 433612-001 Service Reference Guide, dc7700POST Error Messages2205-Interface error during MEBx executionMEBx operation experienced a hardware error

Service Reference Guide, dc7700 433612-001 C–9POST Error MessagesPOST Diagnostic Front Panel LEDs and Audible CodesThis section covers the front panel

C–10 433612-001 Service Reference Guide, dc7700POST Error MessagesRed Power LED flashes three times, once every second, followed by a two second pause

Service Reference Guide, dc7700 433612-001 C–11POST Error MessagesRed Power LED flashes six times, once every second, followed by a two second pause.

C–12 433612-001 Service Reference Guide, dc7700POST Error MessagesRed Power LED flashes nine times, once every second, followed by a two second pause.

Service Reference Guide, dc7700 433612-001 C–13POST Error MessagesSystem does not power on and LEDs are not flashing.None System unable to power on.Pr

C–14 433612-001 Service Reference Guide, dc7700POST Error Messages

Service Reference Guide, dc7700 433612-001 D–1DTroubleshooting Without DiagnosticsPreliminary ChecklistThis section describes some simple, preliminary

2–10 433612-001 Service Reference Guide, dc7700Setup Utilities and Diagnostics FeaturesSecurity(continued)OS Security✎This selection is in effect only

D–2 433612-001 Service Reference Guide, dc7700Troubleshooting Without DiagnosticsSolving Minor ProblemsSolving Minor ProblemsProblem Cause Possible So

Service Reference Guide, dc7700 433612-001 D–3Troubleshooting Without DiagnosticsCannot remove computer cover or access panel.Smart Cover Lock, featur

D–4 433612-001 Service Reference Guide, dc7700Troubleshooting Without DiagnosticsComputer powered off automatically and the Power LED flashes Red two

Service Reference Guide, dc7700 433612-001 D–5Troubleshooting Without DiagnosticsSolving Power Supply ProblemsSolving Power Supply ProblemsProblem Cau

D–6 433612-001 Service Reference Guide, dc7700Troubleshooting Without DiagnosticsPower LED flashes Red, four times, once every second, followed by a t

Service Reference Guide, dc7700 433612-001 D–7Troubleshooting Without DiagnosticsSolving Diskette ProblemsSolving Diskette ProblemsProblem Cause Solut

D–8 433612-001 Service Reference Guide, dc7700Troubleshooting Without DiagnosticsCannot format diskette.(continued)Legacy diskette writes are disabled

Service Reference Guide, dc7700 433612-001 D–9Troubleshooting Without DiagnosticsSolving Hard Drive ProblemsSolving Hard Drive ProblemsProblem Cause S

D–10 433612-001 Service Reference Guide, dc7700Troubleshooting Without DiagnosticsNonsystem disk/NTLDR missing message(continued)System is trying to s

Service Reference Guide, dc7700 433612-001 D–11Troubleshooting Without DiagnosticsSolving Media Card Reader ProblemsComputer will not boot from hard d

Service Reference Guide, dc7700 433612-001 2–11Setup Utilities and Diagnostics FeaturesAdvanced**For advanced users onlyPower-On Options Allows you to

D–12 433612-001 Service Reference Guide, dc7700Troubleshooting Without DiagnosticsUnable to access data on the media card after inserting it into a sl

Service Reference Guide, dc7700 433612-001 D–13Troubleshooting Without DiagnosticsSolving Display ProblemsSolving Display ProblemsProblem Cause Soluti

D – 14 433612- 0 01 S e r v i c e Re fe re n c e G u i d e, d c 7700Troubleshooting Without DiagnosticsBlank screen (no video).(continued)Monitor s

Service Reference Guide, dc7700 433612-001 D–15Troubleshooting Without DiagnosticsBlank screen and the power LED flashes Red seven times, once every s

D–16 433612-001 Service Reference Guide, dc7700Troubleshooting Without DiagnosticsImage is not centered. Position may need adjustment.Press the Menu b

Service Reference Guide, dc7700 433612-001 D–17Troubleshooting Without DiagnosticsSolving Audio ProblemsCertain typed symbols do not appear correct.Th

D–18 433612-001 Service Reference Guide, dc7700Troubleshooting Without DiagnosticsSound does not come out of the speaker or headphones.(continued)Exte

Service Reference Guide, dc7700 433612-001 D–19Troubleshooting Without DiagnosticsSolving Printer ProblemsComputer appears to be locked up while recor

D–20 433612-001 Service Reference Guide, dc7700Troubleshooting Without DiagnosticsSolving Keyboard and Mouse ProblemsSolving Keyboard and Mouse Proble

Service Reference Guide, dc7700 433612-001 D–21Troubleshooting Without DiagnosticsMouse does not respond to movement or is too slow.Mouse connector is

2–12 433612-001 Service Reference Guide, dc7700Setup Utilities and Diagnostics FeaturesAdvanced*(continued)*For advanced users onlyPower-On Options(co

D–22 433612-001 Service Reference Guide, dc7700Troubleshooting Without DiagnosticsSolving Hardware Installation ProblemsYou may need to reconfigure th

Service Reference Guide, dc7700 433612-001 D–23Troubleshooting Without DiagnosticsComputer will not start. Wrong memory modules were used in the upgra

D–24 433612-001 Service Reference Guide, dc7700Troubleshooting Without DiagnosticsSolving Network ProblemsThese guidelines do not discuss the process

Service Reference Guide, dc7700 433612-001 D–25Troubleshooting Without DiagnosticsDiagnostics reports a failure.The cable is not securely connected.En

D–26 433612-001 Service Reference Guide, dc7700Troubleshooting Without DiagnosticsNetwork controller stops working without apparent cause.(continued)T

Service Reference Guide, dc7700 433612-001 D–27Troubleshooting Without DiagnosticsSolving Memory ProblemsÄCAUTION: Power may still be supplied to the

D–28 433612-001 Service Reference Guide, dc7700Troubleshooting Without DiagnosticsSolving Processor Problems.Power LED flashes Red five times, once ev

Service Reference Guide, dc7700 433612-001 D–29Troubleshooting Without DiagnosticsSolving CD-ROM and DVD ProblemsSolving CD-ROM and DVD ProblemsProble

D–30 433612-001 Service Reference Guide, dc7700Troubleshooting Without DiagnosticsMovie will not play in the DVD drive.Movie may be regionalized for a

Service Reference Guide, dc7700 433612-001 D–31Troubleshooting Without DiagnosticsSolving Drive Key ProblemsSolving Drive Key ProblemsProblem Cause So

Service Reference Guide, dc7700 433612-001 2–13Setup Utilities and Diagnostics FeaturesAdvanced*(continued)*For advanced users onlyBus Options* On som

D–32 433612-001 Service Reference Guide, dc7700Troubleshooting Without DiagnosticsSolving Front Panel Component ProblemsSolving Front Panel Component

Service Reference Guide, dc7700 433612-001 D–33Troubleshooting Without DiagnosticsSolving Internet Access ProblemsSolving Internet Access ProblemsProb

D–34 433612-001 Service Reference Guide, dc7700Troubleshooting Without DiagnosticsInternet takes too long to download Web sites.Modem is not set up pr

Service Reference Guide, dc7700 433612-001 D–35Troubleshooting Without DiagnosticsSolving Software ProblemsMost software problems occur as a result of

D–36 433612-001 Service Reference Guide, dc7700Troubleshooting Without Diagnostics

Service Reference Guide, dc7700 433612-001 E–1ESystem Board and Riser Board ReferenceDesignatorsThese reference designators are used on most but not a

E–2 433612-001 Service Reference Guide, dc7700System Board and Riser Board Reference DesignatorsJ68J69J70J71J72Stacked mouse (Top)/keyboard (Bottom) c

Service Reference Guide, dc7700 433612-001 E–3System Board and Riser Board Reference DesignatorsP23P24P25 P26P27Header for front panel audio Header fo

E–4 433612-001 Service Reference Guide, dc7700System Board and Riser Board Reference DesignatorsU6U7U10U11U12Clock chip64 bit BridgeLOM1LOM1 EEPROMLOM

Service Reference Guide, dc7700 433612-001 F–1FMemoryThe dx7300 and dc7700 series computers with Intel-based processors come with double data rate 2 s

2–14 433612-001 Service Reference Guide, dc7700Setup Utilities and Diagnostics Features2.2.3 Recovering the Configuration SettingsThis method of recov

F–2 433612-001 Service Reference Guide, dc7700MemoryThe system board shown may differ from the one in your product. The system will automatically oper

Service Reference Guide, dc7700 433612-001 Index–1Index4-pin power pin assignments A–624-pin MicroFit power pin assignments A–624-pin power pin assign

Index–2 433612-001 Service Reference Guide, dc7700Indexcable lock removal and replacement 6–4cable management 6–9chassis fan removal and replacement 6

Service Reference Guide, dc7700 433612-001 Index–3IndexSFF, external, removal and replacement 7–25USDT hard drive removal and replacement 8–18USDT opt

Index–4 433612-001 Service Reference Guide, dc7700IndexIimage deployment methods 3–1infrared (IR) transceiver, external, pin assignments A–4initial co

Service Reference Guide, dc7700 433612-001 Index–5Indexproblems, solvingaudio D–17CD-ROM and DVD drives D–29diskette D–7display D–13drive key D–31fron

Index–6 433612-001 Service Reference Guide, dc7700IndexUSDT front bezel 8–7USDT front I/O device 8–20USDT hard drive 8–18USDT heatsink assembly 8–21US

Service Reference Guide, dc7700 433612-001 Index–7IndexSFF removal and replacement 7–2unlocking 3–25Smart Cover Sensorprotection levels 3–24setting 3–

Index–8 433612-001 Service Reference Guide, dc7700IndexVventilation, proper 5–5WWake-on-LAN feature D–24Web sitesHP Client Foundation Suite 3–5HP Clie

Service Reference Guide, dc7700 433612-001 2–15Setup Utilities and Diagnostics Features2.3.1 Accessing HP Insight DiagnosticsYou must boot to the Docu

2–16 433612-001 Service Reference Guide, dc7700Setup Utilities and Diagnostics FeaturesMiscellaneous—Shows information obtained from the computer conf

Service Reference Guide, dc7700 433612-001 2–17Setup Utilities and Diagnostics Features2.3.4 Status TabThe Status tab displays the status of the selec

Service Reference GuideHP Compaq dc7700 Business PC dc77001st EditionDocument Part Number: 433612-001September 2006

2–18 433612-001 Service Reference Guide, dc7700Setup Utilities and Diagnostics Features2.3.7 Saving and Printing Information in HP Insight Diagnostics

Service Reference Guide, dc7700 433612-001 3–13Desktop ManagementHP Client Management Solutions provides standards-based solutions for managing and co

3–2 433612-001 Service Reference Guide, dc7700Desktop Management3.1.1 HP OpenView AgentThe Radia Management Agent (RMA) used by both HP OpenView Clie

Service Reference Guide, dc7700 433612-001 3–3Desktop Management3.2 Remote System InstallationRemote System Installation allows you to start and set u

3–4 433612-001 Service Reference Guide, dc7700Desktop Management Receive health status information - Subscribe for a wide range of client hardware al

Service Reference Guide, dc7700 433612-001 3–5Desktop Management Report basic inventory information for non-HP clientsFor more information on HP Clie

3–6 433612-001 Service Reference Guide, dc7700Desktop Management3.3.7 HP OpenView Client Configuration ManagerHP OpenView Client Configuration Manager

Service Reference Guide, dc7700 433612-001 3–7Desktop Management3.3.9 Intel vPro-branded PCs with Active Management TechnologyIntel Active Management

3–8 433612-001 Service Reference Guide, dc7700Desktop ManagementThis hot-key enters the Intel Management Engine BIOS Execution (ME Bx) setup utility.

Service Reference Guide, dc7700 433612-001 3–9Desktop Management3.3.11 Subscriber’s ChoiceSubscriber’s Choice is a client-based service from HP.Based

© Copyright 2006 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice. Microsoft, MS-DOS, Win

3–10 433612-001 Service Reference Guide, dc7700Desktop Management3.4.2 HPQFlashThe HPQFlash utility is used to locally update or restore the system BI

Service Reference Guide, dc7700 433612-001 3–11Desktop Management3.4.4 Replicating the SetupThe following procedures give an administrator the ability

3–12 433612-001 Service Reference Guide, dc7700Desktop ManagementCopying to Multiple ComputersÄCAUTION: A setup configuration is model-specific. File

Service Reference Guide, dc7700 433612-001 3–13Desktop ManagementCreating a Bootable DeviceSupported USB Flash Media DeviceSupported devices have a pr

3–14 433612-001 Service Reference Guide, dc7700Desktop Management10. At the A:\ prompt, enter FORMAT /S X: where X represents the drive letter noted b

Service Reference Guide, dc7700 433612-001 3–15Desktop Management6. Go to Advanced > PCI Devices to disable both the PATA and SATA controllers. Whe

3–16 433612-001 Service Reference Guide, dc7700Desktop ManagementAfter configuring the power button to function as a standby button, press the power b

Service Reference Guide, dc7700 433612-001 3–17Desktop Managementremovable media boot capability, you can protect valuable data assets. Memory Change

3–18 433612-001 Service Reference Guide, dc7700Desktop ManagementDevice Security Enables/disables serial ports, parallel port, front USB ports, system

Service Reference Guide, dc7700 433612-001 3–19Desktop Management3.5.1 Password SecurityThe power-on password prevents unauthorized use of the compute

Sercice Reference Guide, dc7700 433612-001 iiiContents1 Installing the Operating System1.1 Installing or Upgrading Device Drivers . . . . . . . . . .

3–20 433612-001 Service Reference Guide, dc7700Desktop Management3.5.3 Establishing a Power-On Password Using Computer SetupEstablishing a power-on pa

Service Reference Guide, dc7700 433612-001 3–21Desktop ManagementChanging a Power-On or Setup PasswordIf the system is equipped with an embedded secur

3–22 433612-001 Service Reference Guide, dc7700Desktop ManagementNational Keyboard Delimiter CharactersEach keyboard is designed to meet country-speci

Service Reference Guide, dc7700 433612-001 3–23Desktop ManagementUsing DriveLockWhen one or more hard drives that support the ATA Security command set

3–24 433612-001 Service Reference Guide, dc7700Desktop Management3.5.5 Smart Cover SensorCover Removal Sensor, available on some models, is a combinat

Service Reference Guide, dc7700 433612-001 3–25Desktop ManagementLocking the Smart Cover LockTo activate and lock the Smart Cover Lock, complete the f

3–26 433612-001 Service Reference Guide, dc7700Desktop Management3.5.7 Fingerprint Identification TechnologyEliminating the need to enter user passwor

Service Reference Guide, dc7700 433612-001 4–14Serial and Parallel ATA Drive Guidelines andFeatures✎Serial ATA = SATAParallel ATA = PATAHP only suppor

4–2 433612-001 Service Reference Guide, dc7700Serial and Parallel ATA Drive Guidelines and Features4.2 SATA Hard Drive Cables4.2.1 SATA Data CableAl

Service Reference Guide, dc7700 433612-001 4–3Serial and Parallel ATA Drive Guidelines and Features4.3 PATA Device InformationThe USDT model is the on

iv 433612-001 Service Reference Guide, dc7700Contents3.4 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4–4 433612-001 Service Reference Guide, dc7700Serial and Parallel ATA Drive Guidelines and Features

Service Reference Guide, dc7700 433612-001 5–15Identifying the Chassis, Routine Care, andDisassembly PreparationThis chapter provides general service

5–2 433612-001 Service Reference Guide, dc7700Identifying the Chassis, Routine Care, and Disassembly Preparation5.1.2 Small Form Factor (SFF)5.1.3 U

Service Reference Guide, dc7700 433612-001 5–3Identifying the Chassis, Routine Care, and Disassembly Preparation5.2 Electrostatic Discharge Informatio

5–4 433612-001 Service Reference Guide, dc7700Identifying the Chassis, Routine Care, and Disassembly Preparation5.2.3 Personal Grounding Methods and E

Service Reference Guide, dc7700 433612-001 5–5Identifying the Chassis, Routine Care, and Disassembly Preparation Static awareness labels Wrist strap

5–6 433612-001 Service Reference Guide, dc7700Identifying the Chassis, Routine Care, and Disassembly Preparation5.4 Routine Care5.4.1 General Cleanin

Service Reference Guide, dc7700 433612-001 5–7Identifying the Chassis, Routine Care, and Disassembly Preparation Cleaning under a key may be done wit

5–8 433612-001 Service Reference Guide, dc7700Identifying the Chassis, Routine Care, and Disassembly Preparation5.5.3 ScrewsThe screws used in the com

Service Reference Guide, dc7700 433612-001 5–9Identifying the Chassis, Routine Care, and Disassembly Preparation5.5.6 Lithium Coin Cell BatteryThe bat

Service Reference Guide, dc7700 433612-001 vContents5.5 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5–10 433612-001 Service Reference Guide, dc7700Identifying the Chassis, Routine Care, and Disassembly Preparation

Service Reference Guide, dc7700 433612-001 6–16Removal and Replacement Procedures -Convertible Minitower (CMT) ChassisAdherence to the procedures and

6–2 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.2 Unlocking the Smart Cover L

Service Reference Guide, dc7700 433612-001 6–3Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.3 Hood Sensor 1. Prepare the c

6–4 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.4 External Security Devices6.4

Service Reference Guide, dc7700 433612-001 6–5Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.5 Computer Access Panel 1. Pr

6–6 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.6 Front Bezel 1. Prepare the c

Service Reference Guide, dc7700 433612-001 6–7Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.7 Front Drive Bezels 1. Prepa

6–8 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.7.2 Diskette Drive Bezel or B

Service Reference Guide, dc7700 433612-001 6–9Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.8 Cable Management Always foll

vi 433612-001 Service Reference Guide, dc7700Contents7 Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.1 Preparation for Disassem

6–10 433612-001 Ser vice Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.8.1 Cable ConnectionsAll cab

Service Reference Guide, dc7700 433612-001 6–11Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.9 Memory CAUTION: The memory

6–12 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis✎The computer automatically rec

Service Reference Guide, dc7700 433612-001 6–13Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis5. If you are installing an exp

6–14 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis7. If you are removing a PCI Ex

Service Reference Guide, dc7700 433612-001 6–15Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis10. Slide the bracket on the en

6–16 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.11 PCI Retainer Latch 1. Pre

Service Reference Guide, dc7700 433612-001 6–17Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6. Slide the pivoting bar to th

6–18 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.12 Expansion Card Guide 1. P

Service Reference Guide, dc7700 433612-001 6–19Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.13 DrivesThe computer support

Service Reference Guide, dc7700 433612-001 viiContents8.7 Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6–20 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.13.2 Hard Drive ÄCAUTION: To

Service Reference Guide, dc7700 433612-001 6–21Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis5. Pull up on the green hard dr

6–22 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.13.3 Optical Drive ✎An optica

Service Reference Guide, dc7700 433612-001 6–23Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis7. In the minitower mode, pull

6–24 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis9. After installing the M3 metr

Service Reference Guide, dc7700 433612-001 6–25Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.13.4 Diskette Drive 1. Prepar

6–26 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.14 Front I/O Device 1. Prepar

Service Reference Guide, dc7700 433612-001 6–27Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.15 Power Switch Assembly 1.

6–28 433612-001 Service Reference Guide, dc7700Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.16 System Board 1. Prepare th

Service Reference Guide, dc7700 433612-001 6–29Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis6.17 BatteryThe 3-volt lithium