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F–6 Service Reference Guide
Troubleshooting Without Diagnostics
The picture is broken up; it rolls, jitters,
or blinks.
1. Be sure the monitor cable is securely connected to the
computer.
2. In a two-monitor system or if another monitor is in close
proximity, move the monitors apart to be sure they are
not interfering with the other's magnetic field.
3. Fluorescent lights or fans may be too close to the
monitor.
Screen goes blank. A screen blanking utility may be installed or energy saver
features may be enabled. Press any key or type password.
Monitor overheats. There is not enough ventilation space for proper airflow.
Leave at least 3 inches (7.6 cm) of ventilation space. Be sure
there is nothing on top of the monitor obstructing the air
flow.
Cursor will not move using the arrow
keys on the numeric keypad.
The Num Lock key is on. Press the key to turn it off. The Num
Lock light should not be on when you want to use the arrow
keys.
Display (Continued)
Problem Possible Solution
SCSI
Problem Possible Solution
System with IDE and SCSI drives will
not boot from SCSI hard drive.
The IDE drive needs to be disabled. Under the Computer
Setup Advanced menu, disable the primary IDE controller.
System will not boot from a SCSI drive. 1. The SCSI drive is not configured correctly.
2. Ensure that drive cabling and jumpers are set correctly.
To boot a SCSI drive, the drive ID number must be set to
0.
- October 2003 1
- Contents 3
- 5SCSI Devices 4
- 6SATA Devices 5
- Components 6
- A Connector Pin Assignments 7
- B Power Cord Set Requirements 7
- C POST Error Messages 7
- D Diagnostic Indicator Lights 7
- E Diagnostic Error Codes 7
- Creating a Restore Diskette 10
- 1.1.4 hp Software 11
- 1.3 Converting to NTFS 12
- Service Reference Guide 1–5 13
- 1–6 Service Reference Guide 14
- Power-On Self-Test (POST) 15
- 2.1 Computer Setup Utilities 16
- Service Reference Guide 2–3 17
- 2.1.2 Computer Setup Menu 18
- Service Reference Guide 2–9 23
- 2.2 Computer Diagnostics 24
- Running TEST 25
- Running INSPECT 26
- Using Diagnostics for Windows 27
- 2.3 Protecting the Software 28
- 2.3.2 Restore CD 29
- 2–16 Service Reference Guide 30
- Desktop Management 31
- 3.3.1 Altiris eXpress 32
- 3.3.3 HP Insight Manager LC 33
- 3.3.4 System Software Manager 33
- 3.3.6 Remote ROM Flash 34
- Service Reference Guide 3–5 35
- 3.3.9 NIC Alert 36
- 3.3.10 Replicating Your Setup 37
- 3.3.12 Power Management 38
- 3.3.13 World Wide Web Site 38
- 3.3.15 Wired for Management 39
- Security Features Overview 40
- 3.4.1 Password Security 41
- Entering a Power-On Password 42
- Entering a Setup Password 42
- Service Reference Guide 3–13 43
- 3.4.3 Network Server Mode 44
- 3.4.4 DriveLock 44
- DriveLock Applications 45
- 3.4.5 Smart Cover Sensor 46
- 3.4.6 Smart Cover Lock 47
- 3–18 Service Reference Guide 48
- Service Reference Guide 3–19 49
- 3.4.8 Cable Lock Provision 50
- 3.5.1 Drive Protection System 51
- 3.5.5 Thermal Sensor 51
- 3–22 Service Reference Guide 52
- 4.1 Ultra ATA Jumpers 53
- 4.2 Ultra ATA Cables 53
- Single-Drive Cable 54
- Two-Drive Cable 54
- 4.3.1 Device Classes 55
- 4–4 Service Reference Guide 56
- Service Reference Guide 4–5 57
- 4.4 SMART 58
- 4.5 Drive Capacities 59
- 4–8 Service Reference Guide 60
- SCSI Devices 61
- 5–2 Service Reference Guide 62
- 5.3 Using SCSI 63
- with SCSI Devices 63
- 5.4 SMART 63
- 5.5 Jumpers 64
- 5.5.2 CD-ROM or DVD-ROM Drive 65
- 5.5.3 Zip Drive 65
- 5–6 Service Reference Guide 66
- SATA Devices 67
- 6.2 boot order 68
- Service Reference Guide 6–3 69
- 6–4 Service Reference Guide 70
- Disassembly Preparation 71
- 7.2.1 Generating Static 72
- Service Reference Guide 7–3 73
- 7–4 Service Reference Guide 74
- 7.3 Rou tine C are 75
- 7.4 Service Considerations 76
- 7.4.3 Screws 77
- 7.4.4 Cables and Connectors 77
- 7.4. 5 Hard Drives 78
- Security Components 79
- 8.2 Security Devices 80
- 8.2.2 Smart Cover Sensor 81
- 8.2.3 Security Lock Bracket 82
- 9.1 Introduction 83
- 9.2 Removing a Drive 84
- 9.3 Installing a New Drive 85
- 9–4 Service Reference Guide 86
- 10.1 Access Panel Removal 87
- 10–2 Service Reference Guide 88
- 10–4 Service Reference Guide 90
- 10.3 Power Switch 91
- 10.4 Board Guide 92
- 10.5 Speaker 93
- 10.6 Feet 94
- Service Reference Guide 10–9 95
- 10–10 Service Reference Guide 96
- Expansion Cards and Memory 97
- Service Reference Guide 11–3 99
- Channel A Channel B 100
- Service Reference Guide 11–5 101
- 11.2 E xpa n sio n C ar d s 102
- Service Reference Guide 11–7 103
- 11–8 Service Reference Guide 104
- Service Reference Guide 11–9 105
- 11–10 Service Reference Guide 106
- 12.1.1 Configuration 1 107
- 12.2 Heatsink/Processor 108
- Heatsink Cool-Down Time 109
- Heatsink Warm-Up Time 109
- 12–4 Service Reference Guide 110
- 12.3 System Board 114
- Service Reference Guide 12–9 115
- 12.4 Battery 116
- 12.4.1 Type 1 Battery Holder 117
- 12.4.2 Type 2 Battery Holder 117
- 12–12 Service Reference Guide 118
- Power and Cooling 119
- 13.2 Air Baffle 120
- 13.3 Chassis Fans 121
- 13.3.2 Front Chassis Fan 122
- Connector Pin Assignments 123
- Ethernet RJ-45 124
- Ethernet AUI 124
- Parallel Interface 125
- Serial Interface 125
- Microphone 125
- Headphone 126
- Line-In Audio 126
- Line-Out Audio 126
- Ultra SCSI 127
- External Infrared Transceiver 128
- Service Reference Guide A–7 129
- MultiBay CD-ROM Adapter 130
- Service Reference Guide A–9 131
- 810 and 810e Chipsets 132
- 20-Pin Power (Deskpro EP) 133
- A–12 Service Reference Guide 134
- Power Cord Set Requirements 135
- Country-Specific Requirements 136
- POST Error Messages 137
- C–12 Service Reference Guide 148
- Diagnostic Indicator Lights 149
- D–2 Service Reference Guide 150
- Diagnostic Error Codes 151
- E–2 Service Reference Guide 152
- Service Reference Guide E–3 153
- Parallel Port 154
- Diskette Drive 154
- Serial Port 155
- Modem Communications 155
- Hard Drive 156
- Tape Drive 156
- Service Reference Guide E–7 157
- E–8 Service Reference Guide 158
- Network Interface 159
- CD-ROM and DVD-ROM 159
- Special Error Codes 160
- Test Error Codes 161
- Test Error Codes (Continued) 162
- E-Support 163
- Preliminary Checklist 163
- Solving Minor Problems 164
- Diskette Drive (Continued) 166
- Display 167
- Display (Continued) 168
- Hardware Installation 172
- DVD-ROM and CD-ROM 173
- Processor 173
- F–12 Service Reference Guide 174
- Network 175
- Network (Continued) 176
- Manageability Features 177
- F–16 Service Reference Guide 178
- Designators 179
- G–2 Service Reference Guide 180
- Service Reference Guide G–3 181
- G–4 Service Reference Guide 182
- X4CP/2.6+/40S+/256D/MXRd 183
- H–2 Service Reference Guide 184
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