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Appendix C. Troubleshooting SMI-S EVA

Troubleshooting SMI-S EVA

This section explains the commonly-occurring problems that you may face with SMI-S EVA.

Table C.1. Troubleshooting Tips for SMI-S EVA

Item

Action

SMI-S EVA Service failed to start. Check the service registration.

Check the event log details.

SMI-S EVA Servi

ce is not able to populate

data.

Check to see if the directory C:\Program Files\Hewlett-

Packard\SMI-S\cimom\persitence\classes\root\EVA

is empty. If the directory is empty, load the mofs

by invoking the batch file LoadEvaMofs.bat in

C:\Program Files\Hewlett-Packard\SMI-S\ EVAProvider

Ensure that the Storage Management Appliance name and

port number are correct.

SMIS-EVA failed to retrieve data. Check whether the appliance is active or passive. If the

appliance is passive, access to the array is limited; only the

enumeration of storage cells work.

Check whether the Command View EVA is running from the

Storage Management Appliance Manage Tools page (select

Settings->Manage Tools).

Ensure that the Command View EVA and hp StorageWorks

SMI-S for EVA applications are running. If any of these

applications are not running, select the application, and click

Start.

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hp StorageWorks Enterprise Virtual Array Updating Product

Software Instructions

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HP AA-RS29F-TE Manual de usuario Pagina 118