Hp Insight Diagnostics Software Manual de usuario

HP Insight Diagnostics user guideMarch 2010This guide provides information about the Hewlett-Packard Insight Diagnostics software, including using,man

3. Copy the executable file to a temporary directory on the target server.4. Run the Smart Component executable file to start the HP Diagnostics inter

Starting the Online EditionStarting HP Insight Diagnostics for Windows Online EditionStarting from the Windows Start menu1. Go to Start > All Progr

Starting HP Insight Diagnostics for Linux Online Edition from the HP SystemManagement Homepage1. Open the browser.2. In the address field, enter the f

Starting the Online Edition from Microsoft Internet ExplorerTo log on to the System Management Homepage from Microsoft Internet Explorer:1. Open the b

The optional command line parameters are listed in Table 1.Table 1 Optional command line parametersDescriptionParameterLanguage Code options:• en (for

DescriptionParameterRun a diagnosis of all diagnosable devices. The test results are posted to theDiagnosis Log (diagnosislog.xml).–rdDisplay help.-?

1. Insert the CD into the optical drive.2. Shut down the operating system, and power off the computer.3. Power on the computer. The system boots to th

3 Using HP Insight DiagnosticsHP Insight Diagnostics contains the following primary tabs:• Survey• Diagnose• Test (available only in Offline Edition)•

2. Select the subject to view from the Categories list:• All displays all information about the system and subsystems.• Overview displays general info

Figure 2 Survey tab – current configuration.Scheduling a survey1. Click Schedule Captures.2. Select either Weekly or Monthly for the capture frequency

Legal and notice information© Copyright 2010 Hewlett-Packard Development Company, L.P.Confidential computer software. Valid license from HP required f

sessions were captured. A Save button, under Manage System Configurations, saves a copy of theSurvey XML file.Deleting a survey session1. Select Manag

8. Click Current Configuration to return to the current configuration information.9. Click Print to print the configuration comparison details.10. Cli

Figure 4 Diagnose tab.If the computer does not have any logical volumes or power supplies that are diagnosable, thefollowing message appears:System do

2. Select the test mode:• Interactive runs all tests, some of which require user input.• Unattended runs the tests that do not require user input.3. S

5. Select the device to test:• Select All Devices to test all devices.• Select the check box for one or more devices to test specific devices.6. Click

Figure 7 Test tab – Complete Test.The Status tab displays test progress. The logs, on the Log tab, display detailed test results.Using the Status tabT

Click Identify Drive to identify the specific hard drive in the computer that may contain the volume.The hard drive LED indicates the location of the

Figure 9 Custom test results.The Log tabThe Log tab includes four logs containing historical testing and diagnosis information:• Diagnosis Log display

• The time required to complete the diagnostic testTo clear the contents of the Diagnose Log, click Clear Diagnosis Log.To save the Diagnose Log to an

Error Log tabThe Error Log tab displays the following diagnostic information for failed devices:• The device and test that failed• A description of an

Contents1 HP Insight Diagnostics overview ... 7HP Insight Diagnostics editions ...

• Critical/Failed indicates a device failure• Class• Last Update• Initial Update• Count• DescriptionFrom this tab, the following actions are available

About HP Insight DiagnosticsThe HP Insight Diagnostics tab provides the details of the Insight Diagnostics software and searchablehelp information abo

Figure 14 Find Error Codes.Test componentsIMPORTANT:This feature is available only in HP Insight Diagnostics Offline Edition.The Test Components tab p

Figure 15 Test Components.Saving and printing information in HP Insight DiagnosticsYou can save the information displayed in the HP Insight Diagnostic

Uninstalling HP Insight Diagnostics Online EditionUninstalling HP Insight Diagnostics from a Windows server1. Go to Add/Remove Programs, and then sele

4 TroubleshootingTroubleshooting memoryThe memory test component can perform the following tests:• Address test–This test verifies the integrity of th

Troubleshooting disk drives and storage systemsTo further troubleshoot a disk drive, or if you continue experiencing storage-related issues after runn

You can find these documents from the Manuals page of the HP Business Support Center website:http://www.hp.com/support/manualsIn the server section, c

Troubleshooting38

5 HP Technical SupportFor worldwide technical support information, see the HP support website:http://www.hp.com/supportBefore contacting HP, collect t

Running a Complete Test ... 23Running a Custom Test

NOTE:Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,HP requires that an authorized service provide

A Acronyms and abbreviationsBasic Input/Output SystemBIOSComplementary Metal-Oxide SemiconductorCMOSSerial port interfaceCOMCustomer Self RepairCSRCas

Acronyms and abbreviations42

IndexAabout HP Insight Diagnosticseditions, 7Bbenefits, 7browsermodifying in Linux, 12starting from, 12Ccommand linestarting from, 13command line para

QQuick test, 22Rrelated documentation, 36related documents, 36remove HP Server Utility, 9RPM Package Managerinstalling from, 10Ssaving and printing in

FiguresThe Webapps tab ... 111Survey tab – current con

TablesOptional command line parameters ... 1416

1 HP Insight Diagnostics overviewHP Insight Diagnostics editionsHP Insight Diagnostics Online Edition is a web-based application that captures hardwar

Theory of operationHP Insight Diagnostics is a useful step in troubleshooting procedures. If a system problem occurs, dothe following:• Check the comp

2 Getting startedInstalling the Online EditionUse the appropriate procedures for your OS environment.Removing the HP Server UtilityBefore installing t