HP OfficeConnect Firewall Series Manual de usuario descargar pdf (Pagina 135)

OfficeConnect Gigabit VPN Firewall User’s Manual Appendix 22. OBTAINING SUPPORT FOR YOUR PRODUCT

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22 OBTAINING SUPPORT FOR

YOUR PRODUCT

3Com offers product registration, case management, and repair services

through eSupport.3com.com. You must have a user name and password to

access these services, which are described in this appendix.

Warranty and other service benefits start from the date of purchase, so it

is important to register your product quickly to ensure you get full use of

the warranty and other service benefits available to you.

Warranty and other service benefits are enabled through product

registration. Register your product at http://eSupport.3com.com/. 3Com

eSupport services are based on accounts that you create or have

authorization to access. First time users must apply for a user name and

password that provides access to a number of eSupport features

including Product Registration, Repair Services, and Service Request. If

you have trouble registering your product, please contact 3Com Global

Services for assistance.

Troubleshoot Online

You will find support tools posted on the 3Com Web site at

www.3Com.com

3Com Knowledgebase — Helps you to troubleshoot 3Com products. This

query-based interactive tool is located at:

http://knowledgebase.3com.com

It contains thousands of technical solutions written by 3Com support

engineers.

Purchase Extended Warranty and Professional

Services

To enhance response times or extend warranty benefits, contact 3Com or

your authorized 3Com reseller. Value-added services like 3Com

Express

and Guardian

can include 24x7 telephone technical support,

software upgrades, onsite assistance or advance hardware replacement.

Experienced engineers are available to manage your installation with

minimal disruption to your network. Expert assessment and

implementation services are offered to fill resource gaps and ensure the

success of your networking projects.

More information on 3Com maintenance and Professional Services is

available at www.3com.com.

Contact your authorized 3Com reseller or 3Com for additional product and

support information. See the table of access numbers later in this appendix.

Access Software Downloads

Software Updates are the bug fix/maintenance releases for the version of

software initially purchased with the product. In order to access these

Software Updates you must first register your product on the 3Com Web

site at http://eSupport.3com.com/.

First time users will need to apply for a user name and password. A link

to software downloads can be found at http://eSupport.3com.com/, or

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