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Configuring and modifying remote support

Table 42 Remote support fields

DescriptionField

The level of support configured on the StoreOnce

appliance:

Support Level

• Active – Allows HP to control and send commands to

the appliance. This level of support will be available in

an upcoming release.

• Passive (default) – Allows events to be sent out but does

not permit inbound queries

• No support – No events are sent out and does not

permit inbound queries (remote support is disabled).

The server that will receive the event messages. This is

automatically populated and should not be changed unless

you have a specific reason to do so.

Enterprise Server

If checked (default), allows the use of a network proxy to

access the Internet.

Enable proxy server for Remote Support

The protocol used by the proxy server.Protocol

The address of the proxy server.Address

The port used by the proxy server.Port

If checked (default), the proxy network requires a username

and password. Uncheck if authorization is not required to

access the proxy.

Enable Authentication

The login ID used to access the proxy server.Login ID

The password used to access the proxy server.Password

Re-enter the password for initial verification.Re-enter Password

1. Click Modify on the Remote Support page.

2. Enter or edit the appropriate information. See Table 42 (page 137) for an explanation of the

fields.

3. Click OK.

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Hp StoreOnce Backup Manual de usuario Pagina 137