HP Web Jetadmin Software Manual de usuario descargar pdf (Pagina 5)

These icons enable helpdesk staff to quickly find devices in need of attention. Groups with red or

yellow arrows at the right-hand side indicate a su/jointfilesconvert/516768/bgroup in an error or warning state. Navigating into

the group’s su/jointfilesconvert/516768/bgroup structure allows quick discovery of problematic devices. Finally, automatic

groups can be distinguished from manual groups by observing the chain links on the right-hand side

of the group. This indicates that an automatic group is bound by a filter.

TROUBLESHOOTING DEVICES

Once a device has been located by helpdesk personnel, a variety of troubleshooting options are

made available by HP Web Jetadmin to solve the problem remotely, rather than physically traveling

to the device—potentially saving significant time and energy. Most of these troubleshooting features

can be found in the Troubleshoot tab on any device list or device group (Figure 7).

Print Test Page

From the Troubleshoot tab, users can print a test page using the Print Test Page button (Figure 7).

Users can either print a standard test page or an actual file. Printing from file allows users to browse

to a local file and then send it to the printer port 9100. This feature can be used as a ping test for

determining whether network communication is possible to the device, and whether the problem lies

with the print queue versus the device itself.

Detailed status

This feature shows all status messages available from the device.

Embedded Web Server

The Embedded Web Server (EWS) button allows users to launch the device’s EWS interface in a

browser session. For new HP devices, interfaces contain tools and other detailed information that

have not yet been implemented in HP Web Jetadmin.

Print Test Page

button

Figure 7—Troubleshoot tab

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HP Web Jetadmin Software Manual de usuario Pagina 5