Online/Offline
Remotely toggles the device to either an online or an offline state depending on which state the device
is currently in.
Reset Device
This feature provides a way to remotely power-cycle a device.
Other features
Other features inside the Troubleshoot tab include a list of Recent Alerts generated by the device, a
history of Recent Configurations of the device, and status on available Firmware Updates.
Detailed Info
Another tab found within HP Web Jetadmin device lists is Detailed Info. This tool displays many of the
device’s vital statistics, including network status, device information such as firmware version, and
device usage meters (when available).
FIRMWARE UPGRADES
With HP Web Jetadmin, users can
upgrade the firmware of HP Jetdirect
devices and many HP devices over
the network. Upgrades to firmware
can correct problems with devices
and add new features without
replacing hardware. The ability to
upgrade HP Jetdirect firmware on
multiple devices simultaneously
saves time for administrators. This
“batch” process is available by
highlighting the desired devices and
then choosing the Firmware tab from
the device list tab area (Figure 8).
Firmware images can be qualified
by administrators first; then helpdesk
staff can be given permission
through HP Web Jetadmin Roles to
allow them to upgrade with
qualified images only. This can provide the helpdesk staff with measures that address known device
issues or add new features.
Configuration
HP Web Jetadmin provides the ability to configure printers and HP Jetdirect devices individually or in
batches to assist in solving issues. For example, if timing issues are occurring while printing, the TCP-
IP Idle Timeout could be increased on the HP Jetdirect device remotely using HP Web Jetadmin. Other
useful networking parameters that may require configuration during the troubleshooting process
include enabling/disabling protocols, frame types, and more. Device configurations such as tray and
media administration can also assist in assuring the device is properly configured to handle the
desired print jobs.
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