Hp Systems Insight Manager Manual de usuario descargar pdf (Pagina 21)

Automatic incident creation from HP SIM events

Figure 11 Test Incident created by running the hpsimsde_test script.

Creating a custom command in HP SIM 5.0

The first step for automatic incident creation is configuring a custom command within Systems Insight

Manager. This custom command (hpsimsde.exe) is the program that will be executed when an event is

received. This program takes the trap environment variables set by Systems Insight Manager, formats the

values, and launches sd_event.exe with the appropriate parameters.

1. Copy hpsimsde.exe to the location of sd_event.exe, for example:

c:\progra~1\hewlet~1\openview\servic~1.5\event\bin\ on Microsoft® Windows® and

/opt/OV/sd/event/bin on HP-UX.

NOTE: sd_event.exe must be installed on the Systems Insight Manager server.

2. Browse to the HP Systems Insight Manager server and log in.

3. Click on Tools>Custom Commands>New Custom Command.

4. Enter the name for the new command, for example, Service Desk Event.

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Hp Systems Insight Manager Manual de usuario Pagina 21