Hp Systems Insight Manager Manual de usuario descargar pdf (Pagina 39)

Service Desk Service Pages

Adding Service Pages Tools Menu Entry

Adding this tool definition will allow the user to launch to the OpenView Service Desk Service Pages from

within Systems Insight Manager.

1. Copy the servicedesk.xml file to the Systems Insight Manager\tools directory.

2. Open the servicedesk.xml file and replace SERVICEDESK:8080 with the name and port number

of the Service Pages server. Save the file.

3. Open a command prompt and change to the Systems Insight Manager\tools directory.

4. Run the command mxtool –a –f servicedesk.xml to add the new entries to the Tools Menu.

Figure 28 Tool Menu Additions to Systems Insight Manager

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Hp Systems Insight Manager Manual de usuario Pagina 39