HP ProLiant Server Warranty Guía de usuario descargar pdf (Pagina 10)

Global Limited Warranty and Technical Support Japan

January 14, 2011 370967-023a-j

Contacting HP

If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not

solve the problem, you can receive support by doing the following:

• For online support resources, refer to http://www.hp.com/jp/support

• If any parts or documents are missing when you purchase the HP product, or if there is a problem with the product,

call the HP Rescue Center within seven (7) days of purchase: 0120-572589 (available only in Japan)

9:00-17:00 from Monday to Friday (excluding national holiday, the year end and new year holiday, and May 1)

• For warranty upgrade information, refer to http://www.hp.com/jp/carepack/

• For telephone support services in Japan, call HP Customer Care Center Technical Support: 0120 101589

(available only in Japan) or 0570-064235 (available only in Japan), 9:00-21:00 from Monday to Friday, 9:00-1700

Saturday (excluding national holiday, the year end and new year holiday and May 1st). You may be charged for the

telephone support service.

• For repair services, call HP Customer Support Repair Center: 0120-220119 (available only in Japan), 9:00-

1700 from Monday to Friday (excluding national holiday, the year end and new year holiday, and May 1)

• For worldwide technical support information, refer to

http://welcome.hp.com/country/us/eng/wwcontact.html

• Please prepare the following information before you contact HP.

− Your product serial number, model name, and model number

− Your hardware structure

− Name and version of the software you installed on your system

− Error messages displayed and your operations performed

− Your questions to be clarified

− Warranty, or any written statement or document that proves purchase and/or possession of the product

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HP ProLiant Server Warranty Guía de usuario Pagina 10