Global Limited Warranty and Technical Support Japan
January 14, 2011 370967-023a-j
5
Limited Warranty Period
The Limited Warranty Period for an HP Hardware Product is a specified, fixed period commencing on the date of
purchase. The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in
writing.
Table 1: ProLiant and IA-32 Server Products
Limited Warranty Period and
Service Delivery Method
1
3 years parts
3
and on-site labor
ProLiant BL e-Class server blades
4
ProLiant BL e-Class server blade
enclosures, interconnect trays
3 years parts and on-site labor
ProLiant BL30p, BL35p server blades
Year 1 : parts and on-site labor
Years 2-3: parts only
Parts: 1 to 5 business days
5
Labor: Next business day
server blades* (excluding BL30p,
BL35p), server blade enclosures,
interconnects, power enclosures, power
distribution, diagnostic stations
3 years parts and on-site labor
Year 1 : parts and on-site labor
Years 2-3: parts only
Parts: 1 to 5 business days
Labor: Next business day
1 year parts and on-site labor
1 year parts and on-site labor
All other ProLiant models*
3 years parts and on-site labor
1
Warranty Service indicated in this table reflects base level warranty offerings. Enhancements to base
warranty may be included with your HP Hardware Product; for current warranty information contact the
nearest HP Sales office.
2
HP may, at its sole discretion, determine that on-site warranty service is not necessary on a case-by-
case basis. HP will provide telephone support for any required BIOS and Firmware upgrades; such
upgrades will not be covered by HP’s onsite warranty service. Response times are based on local standard
business days and working hours. Unless otherwise noted, all responses are measured from the time the
customer calls until HP has either established a mutually acceptable time for support to be performed, or HP
has begun to provide support or remote diagnostics. Next business day warranty service is based on
commercially-reasonable effort. In some countries and under certain supplier constraints, response time may
vary. If your location is outside the customary service zone, response time may be longer or there may be an
additional charge. Contact your local HP service organization for response time availability in your area.
3
HP Parts Warranty covers free replacement of defective parts only (shipping costs included).
4
ProLiant BL e-Class server blades do not take on the warranty attributes of the server blade enclosure.
5
Targeted response time for parts is between 1 and 5 business days.
*ATA and SATA hard drives have a maximum warranty period of one (1) year regardless of the warranty
period for the system in which they are installed.
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