321708-005
Warranty Period
The warranty period for an HP Hardware Product is a specified, fixed period commencing on the date of
purchase. The date on your sales receipt is the date of purchase unless HP or your reseller informs you
otherwise.
Products Warranty Service * Response Time * *
HP StorageWorks
• Enterprise Virtual Array
3 years parts exchange
3 years labor
3 years on-site
4-hour response time (7x24)
HP StorageWorks
• XP Disk Array
2 years parts exchange
2 years labor
2 years on-site
4-hour response time (7x24)
HP StorageWorks
• Virtual Array 71xx & 74xx
2 years parts exchange
2years labor
2 years on-site
4-hour response time
(normal business hours)
HP StorageWorks
• Enterprise Modular Array
8000/12000/16000
• Modular San Array 1000
• Network Attached Storage (NAS) b2000,
b3000, e7000 (Version 1)***
HP OpenView
• Storage Management Appliance
3 years parts exchange
1 year labor
1 year on-site
Next business day response
HP StorageWorks
• Network Attached Storage (NAS)
• NAS 8000
• Network Attached Storage (NAS) b2000,
b3000, e7000 (Version 2)****
3 years parts exchange
3 year labor
3 year on-site
Next business day response
HP StorageWorks
• Fabric and Infrastructure Switches &
Directors
1 year parts exchange
1 year labor
1 year on-site
Next business day response
HP StorageWorks
• Tape Libraries:
ESLxxxx, MSLxxxx, SSLxxxx
• Network Attached Storage (NAS)
S1000
1 year parts exchange
1 year labor
1 year on-site
Next business day response
HP StorageWorks
• AIT, DLT, DLT VS, DDS, SDLT & LTO drives
3 years parts exchange Next business day response
HP Storage Works
• 1/8 Autoloader
• 1/16 Tape Superloader
• AIT Autoloader
1 year parts exchange Next business day response
*** Version 1 products are distinguished by the
Compaq logo in the upper left corner of the front
panel.
**** Version 2 products are distinguished by the HP
logo in the upper left corner of the front panel.
* Warranty Service
indicated in this table
reflects base level
warranty offerings.
Enhancments to base
warranty may be included
with your HP Product, for
current warranty
information contact the
nearest HP Sales office
** Response times are based on local
standard business days and working hours.
Unless otherwise stated, all responses are
measured from the time the customer calls until
HP has either established a mutually
acceptable time for support to be performed,
or HP has begun to provide support or remote
diagnostics. In some countries and under
certain supplier constraints, response time may
vary. If your location is outside the customary
service zone, response time may be longer or
there may be an additional charge. Contact
your local HP service organization for
response time availability in your area.
(12 paginas)
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