321708-005
Software
HP DOES NOT WARRANT SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS OR
THE OPERATING SYSTEM PREINSTALLED BY HP OR COMPAQ. HP’s only obligations with respect to
software distributed by HP under the HP or Compaq brand name are set forth in the applicable end-user license
or program license agreement. Non-HP hardware and software products are provided “AS IS.” However, non-
HP manufacturers, suppliers, or publishers may provide their own warranties directly to you. If the removable
media on which HP distributes the software proves to be defective in materials or workmanship within ninety
(90) days of purchase, your sole remedy shall be to return the removable media to HP for replacement.
Types of Warranty Service
To enable HP to provide the best possible support and service in the Warranty period, HP strongly encourages
customers to accept the use of, or to employ available support technologies provided by HP. This includes
diagnostics, configuration assist tools, and notably, HP’s remote support solutions (“Phone Home”). If the
customer chooses not to deploy available remote support capabilities, additional costs may be incurred due to
increased support resource requirements.
Carry-in Warranty Service
Under the terms of carry-in service, you may be required to deliver your HP Hardware Product to an authorized
service location for warranty repair. You must prepay any shipping charges, taxes, or duties associated with
transportation of the product. In addition, you are responsible for insuring any product shipped or returned. You
assume risk of loss during shipping.
HP Replaceable Parts
HP ships approved replacement parts directly to you to fulfill your HP Hardware Product warranty. This will
save considerable repair time. After you contact the HP Technical Support Center, a replaceable part can be sent
directly to you. Once the part arrives, replace the part pursuant to the provided instructions and documentation.
If further assistance is required, call the HP Technical Support Center and a technician will assist you over the
phone. In cases where the replacement part must be returned to HP, you must ship the defective part back to HP
within 15 days. The defective part must be returned with the associated documentation in the provided shipping
material.
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