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13 Troubleshooting VCEM
IMPORTANT: VCEM 6.3.1 supports the Microsoft Internet Explorer 8 (IE8) browser, but the
underlying Virtual Connect Manager versions earlier than VC FW 3.30 only support IE8 in IE7
compatibility mode. Using IE8 to perform VCEM Domain Maintenance tasks that access Virtual
Connect Manager might result in failed or incomplete operations. HP recommends Microsoft Internet
Explorer 7 (IE7) or Firefox 3.x as the preferred browsers for use with VCEM. For a list of browsers
supported by Virtual Connect Manager, see the HP Virtual Connect for c-Class BladeSystem User
Guide.
When you are upgrading to a new and different CMS, or are moving to a 64-bit CMS, you might
need to migrate your data by using the Systems Insight Manager data migration tool. If you are
upgrading to a new version of VCEM on the same CMS, data migration with the Systems Insight
Manager data migration tool is not necessary. For more information, see the Data migration of
an existing MS Windows CMS to a new Insight Software 6.3 system white paper on the Systems
Insight Manager Information Library at http://h18013.www1.hp.com/products/servers/
management/hpsim/infolibrary.html?jumpid=reg_R1002_USEN#b3.
General
If you are logged into HP SIM using an account with insufficient access privileges and attempt to
execute the “VCEM Profile Failover by Hostname”, or “VCEM Profile Failover by IP address” custom
tools, the following message appears:
SSH public key authentication failed for user
To resolve this issue, log in to HP SIM with an account created with VCEM Domain Group Limited
Operator or higher permissions for the resource being managed and execute the VCEM Profile
Failover by Hostname or VCEM Profile Failover by IP address custom tools again.
Warning dialogs are not translated into Japanese
When other products, such as HP Insight Dynamics - VSE are being installed, VCEM might display
a warning to prevent potentially disruptive operations from being performed. The warnings are
always displayed in English.
VCEM performance
VCEM can be temporarily unresponsive if the CMS is under heavy load operation due to other
products such as HP Insight Dynamics – VSE. If this occurs the following message is displayed:
This action cannot be performed because the current user does not have
the required privileges.
To resolve this situation, wait until the CMS load is lighter and perform the operation again.
Managing VC Domain firmware 3.30 after installing or upgrading to
VCEM 6.3
After installing or upgrading to VCEM 6.3 , attempts to create VC Domain Groups based on VC
Domains running VC Firmware 3.30 or attempts to add those VC Domains to a VC Domain Group
might fail. This behavior occurs because right after the installation or upgrade procedure finishes,
VCEM is not able to load the configurations that make it possible to manage the VC Domains. To
resolve this situation, restart the HP SIM services by entering the following commands:
1. mxstop
2. mxstart
General 119
- 6.3.1 User Guide 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Contents 7 7
- 1 Introduction 8
- Key benefits 9
- What's new 9
- Platform support 10
- Product licensing 10
- Architectural overview 11
- 12 Introduction 12
- Managing HP Virtual Connect 13
- Understanding VCEM operations 13
- 14 Introduction 14
- VCEM home page features 16
- Installation prerequisites 17
- Installing VCEM 17
- Removing VCEM 17
- 3 Managing VC Domains 22
- 24 Managing VC Domains 24
- 26 Managing VC Domains 26
- 30 Managing VC Domains 30
- 32 Managing VC Domains 32
- 34 Managing VC Domains 34
- 36 Managing VC Domains 36
- Ethernet connections 38
- 40 Managing VC Domains 40
- VC Domain tasks 41
- VCEM licensing 41
- Creating a VC Domain Group 42
- Creating a VC Domain Group 43 43
- 46 Managing VC Domains 46
- 48 Managing VC Domains 48
- VC Domain Maintenance 50
- Maintenance 51
- 52 Managing VC Domains 52
- VC Domain Maintenance 53 53
- 54 Managing VC Domains 54
- Using VLAN capacity 56
- Using FlexFabric modules 58
- VCEM managed VC Domain 59
- 60 Managing VC Domains 60
- Using FlexFabric modules 61 61
- 4 Managing VC Domain groups 62
- 64 Managing VC Domain groups 64
- 66 Managing VC Domain groups 66
- Deleting a VC Domain Group 67
- 68 Managing VC Domain groups 68
- Connect logs 69
- 70 Managing VC Domain groups 70
- 5 Managing server profiles 71
- Creating a server profile 74
- Creating a server profile 75 75
- Creating a server profile 79 79
- Configuring multiple networks 80
- Procedure 1 81
- 82 Managing server profiles 82
- Deleting a server profile 84
- Editing a server profile 84
- Assigning a server profile 85
- Unassigning a server profile 86
- Copying a server profile 86
- Moving a server profile 87
- Exporting a server profile 87
- 88 Managing server profiles 88
- 90 Managing server profiles 90
- Exporting a server profile 91 91
- 92 Managing server profiles 92
- Using spare bays 93
- Handling 94
- Powering down a bay 97
- Designating spare bays 99
- MAC Addresses 100
- Creating MAC exclusion ranges 101
- Deleting MAC exclusion ranges 101
- WWN Addresses 103
- Creating WWN exclusion ranges 104
- 131072131072Range size 105
- Deleting WWN exclusion ranges 107
- 9 Tracking VCEM job status 110
- Reviewing job details 111
- Deleting jobs 111
- Preparation checklist 112
- Show CLI usage online help 118
- CLI exit and error codes 118
- 13 Troubleshooting VCEM 119
- 120 Troubleshooting VCEM 120
- Server power management 121
- Server profile operations 121
- 122 Troubleshooting VCEM 122
- 124 Troubleshooting VCEM 124
- 126 Troubleshooting VCEM 126
- 128 Troubleshooting VCEM 128
- 130 Troubleshooting VCEM 130
- Uninstalling VCEM 132
- Backing up and restoring VCEM 133
- 134 Troubleshooting VCEM 134
- 136 Troubleshooting VCEM 136
- Maintenance operation fails 137
- 138 Troubleshooting VCEM 138
- 140 Troubleshooting VCEM 140
- Contacting HP 141
- HP services 141
- Related information 142
- Typographic conventions 143
- Glossary 145
- 146 Glossary 146
- 148 Glossary 148
- 150 Index 150
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