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E-4 Compaq ProLiant DL760 Servers User Guide
Compaq Confidential – Need to Know Required
Writer: Bryce Miller Project: Compaq ProLiant DL760 Servers User Guide Comments:
Part Number: 173744-001 File Name: o-appe Troubleshooting Information.doc Last Saved On: 1/25/01 3:06 PM
Diagnosis Steps
If your server does not power up, or powers up but does not complete the
Power-On Self-Test (POST), answer the questions in the following table to
determine appropriate actions based on the symptoms observed. Based on the
answers you give, you will be directed to the appropriate table in the section
immediately following. This table outlines possible reasons for the problem,
options available to assist in diagnosis, possible solutions available, and
references to other sources of information.
Table E-1
Diagnosis Steps
Question Action
Question 1: Did the power supply turn on? If yes, go to Question 5.
If no, see Table E-2 for details. Continue to
Question 2.
Question 2: Is the front panel system LED on? If off, continue to Question 3.
If amber, go to Question 4.
If green, go to Table E-3.
Question 3: Is the auxiliary power LED indicator
on?
If yes, continue to Question 4.
If no, go to Table E-4.
Question 4: Are any of the system interconnect
LED indicators on?
If no, go to Table E-5.
If yes, go to Table E-5.
Question 5: Is the integrated management display
(IMD) on, or does the server have video?
If no, go to Table E-6.
If yes, the IMD or monitor is available for diagnosis.
Determine next action by observing POST progress
and error messages. Refer to “POST Error
Messages” in the Compaq Servers Troubleshooting
Guide for a complete description of each POST
error message.
- ProLiant DL760 Servers 1
- First Edition (March 2001) 2
- Part Number 173774-001 2
- Contents 3
- Chapter 3 5
- Chapter 4 5
- Chapter 5 5
- Chapter 6 6
- Chapter 7 6
- Chapter 8 6
- Chapter 9 7
- Appendix A 7
- Appendix B 7
- About This Guide 9
- Text Conventions 10
- Symbols in Text 11
- Symbols on Equipment 12
- Rack Stability 13
- Getting Help 15
- Compaq Authorized Reseller 16
- Related References 16
- Server Features 17
- Server Components 18
- Table 1-2 19
- New Technology 20
- Standard Features 21
- Expansion Slots 22
- Network Controller 22
- PCI Hot Plug 23
- Disk Controller 23
- Internal Hot-Plug Drive Bays 23
- Redundant Hot-Plug Fan 24
- Optional Features 25
- Features 26
- Novell NetWare Utilities 29
- SCO UnixWare Utilities 30
- Compaq Web-Enabled Server 31
- Management 31
- Diagnostic Tools 32
- Security Features 33
- Routine Maintenance 34
- Warranty 34
- Chapter 2 35
- Rack Installation Overview 36
- Selecting a Site 37
- Power Requirements 38
- Table 2-1 39
- Grounding Requirements 42
- Temperature Requirements 43
- Airflow Requirements 44
- Shipping Box Contents 45
- Rack Warnings and Precautions 49
- should always be 50
- Lightening the Chassis 51
- Phillips-head screws 63
- Server Access 64
- Table 3-1 65
- Module Components and Access 65
- Accessing the I/O Module 66
- Removing the I/O Module 67
- Processor Serial Number 71
- Removing the Media Module 72
- Media Module Components 74
- Power Off 75
- Table 4-1 77
- NOT the same speed 78
- Table 4-2 83
- Processor Board Layout 83
- 9. Turn on the server 85
- Adding or Replacing Memory 86
- External Storage Devices 89
- Table 4-3 92
- Table 4-4 93
- Edition adapter cable 97
- 12. Close the air baffle 98
- 17. Power up the server 99
- 7. Close the air baffle 102
- 11. Power up the server 103
- Pluggable 104
- Mass Storage 105
- SCSI Hard Drives 111
- I/O Expansion Slots 118
- Table 5-2 118
- PCI Hot Plug LED Indicators 119
- Table 5-3 120
- Microsoft Windows 2000 121
- Supported PCI Functionality 121
- Software Components 122
- Installing PCI Support 122
- Microsoft Windows NT 4.0 122
- Novell NetWare 125
- SCO UnixWare 126
- Table 5-4 128
- 5. Open the air baffle 130
- Expansion Board 133
- Replacing Hot-Plug Fans 134
- Cabling the Server 136
- Cabling the Server 6-3 138
- Server Power 140
- System Power 141
- Power Supply LED Indicators 142
- Power Supplies 143
- System Interconnect Status 144
- LED Indicators 144
- Table 7-3 145
- Powering Up the Server 146
- Powering Down the Server 148
- Configuring the Server 149
- Setting Up the SCSI Array 150
- Array Configuration Utility 153
- Online Help 154
- Capacity Expansion 155
- Errors and Warnings 156
- Software CD 157
- Integrated Management Log 161
- Integrated Management Display 162
- Management Display Utility 164
- COMPAQ 165
- ProLiant XXXX 165
- MAIN MENU 165
- Administrator Information 167
- Administrator Name 167
- Administrator Phone Number 167
- Administrator Pager Number 167
- Administrator Other 167
- Service Information 168
- Service Contact Name 168
- Service Contact Phone Number 168
- Service Contact Pager Number 168
- Service Contact Other 168
- Navigating the Menus 170
- Display Symbols 171
- PROLIANT XXXX 172
- !ALERT! 173
- Press Any Key 173
- to View New 173
- Events 173
- Administration Information 174
- System Information 174
- Contrast 174
- Other Info 174
- Compaq Insight Manager 175
- Compaq Survey Utility 176
- Regulatory Compliance Notices 177
- Class A Equipment 178
- Mouse Compliance Statement 179
- European Union Notice 180
- Japanese Notice 180
- Taiwanese Notice 180
- Laser Devices 181
- Power Cords 182
- Battery Replacement Notice 183
- Electrostatic Discharge 184
- Grounding Methods 185
- Server Error Messages 186
- LED Indicators and Switches 187
- System LED Indicator 188
- Auxiliary Power LED Indicator 188
- Table D-1 190
- Hot-Plug Fan LED Indicators 194
- Table D-3 196
- Processor Board Switches 197
- Table D-5 198
- I/O Board Switches 199
- Troubleshooting Information 200
- Diagnosis Steps 203
- Table E-2 204
- Did Power Supply Turn On? 204
- Table E-3 205
- Refer to the Compaq Servers 206
- Table E-4 207
- Table E-5 209
- Table E-6 211
- Problems After Initial Boot 212
- Server Specifications 215
- System Battery 216
- Internal Battery 217
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