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that carries phone accessories. You will also need another phone cord, which can
be a standard phone cord that you might already have in your home or office.
• Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the device and check for a dial tone. If you do not hear a dial
tone, call your local telephone company for service.
• Other equipment, which uses the same phone line as the device, might be in use.
For example, you cannot use the device for faxing if an extension phone is off the
hook, or if you are using a computer dial-up modem to send an e-mail or access
the Internet.
• Check to see if another process has caused an error. Check the display or your
computer for an error message providing information about the problem and how
to solve it. If there is an error, the device will not send or receive a fax until the
error condition is resolved.
• The phone line connection might be noisy. Phone lines with poor sound quality
(noise) can cause faxing problems. Check the sound quality of the phone line by
plugging a phone into the telephone wall jack and listening for static or other noise.
If you hear noise, turn Error Correction Mode (ECM) off and try faxing again.
For information about changing ECM, see the onscreen Help. If the problem
persists, contact your telephone company.
• If you are using a digital subscriber line (DSL) service, make sure that you have
a DSL filter connected or you will not be able to fax successfully. For more
information, see
Case B: Set up the device with DSL.
• If you are using a DSL service and have connected a DSL filter, the filter might
be blocking the fax tones. Try removing the filter and connecting the device
directly to the wall.
• Make sure the device is not connected to a telephone wall jack that is set up for
digital phones. To check if your phone line is digital, connect a regular analog
phone to the line and listen for a dial tone. If you do not hear a normal sounding
dial tone, it might be a phone line set up for digital phones.
• If you are using either a private branch exchange (PBX) or an integrated services
digital network (ISDN) converter/terminal adapter, make sure the device is
connected to the correct port and the terminal adapter is set to the correct switch
type for your country/region, if possible. For more information, see
Case C: Set
up the device with a PBX phone system or an ISDN line.
Solve fax problems 211
- OFFICEJET 6500 1
- User Guide 3
- Copyright information 4
- Hewlett-Packard Company 4
- Acknowledgements 4
- Safety information 4
- Contents 5
- 1 Get started 15
- Accessibility 17
- Understand the device parts 17
- Front view 18
- Printing supplies area 18
- Back view 19
- Connection information 21
- Turn off the device 22
- Eco-Tips 22
- 2 Use the device 23
- Status messages 24
- Warning messages 24
- Change device settings 25
- Use the HP software 26
- Use the HP software 23 27
- Load originals 28
- Load originals 25 29
- Chapter 2 30
- 26 Use the device 30
- Select print media 31
- Select print media 29 33
- Set minimum margins 38
- Load media 39
- 36 Use the device 40
- Print borderless 41
- Install the duplexer 42
- Install the duplexer 39 43
- Change print settings 44
- Change settings (Mac OS X) 45
- Perform duplexing 45
- Print a Web page 46
- Cancel a print job 47
- Scan an original 48
- Edit a scanned original 50
- Change scan settings 51
- Cancel a scan job 51
- 5 Work with memory devices 52
- Print DPOF photos 53
- Print Selected Photos 54
- View photos 54
- Save photos to your computer 55
- Use Photo Fix tools 55
- Use Red Eye Removal 55
- Use Date Stamp 56
- Set New Defaults 56
- Send a fax 57
- Send a basic fax 58
- Send a fax 55 59
- Send a fax from memory 60
- Schedule a fax to send later 60
- Send a fax 57 61
- Send a color original fax 62
- Send a fax 59 63
- Chapter 6 64
- Receive a fax 65
- Receive a fax manually 66
- Set up backup fax reception 67
- Poll to receive a fax 68
- Receive a fax 65 69
- Block junk fax numbers 70
- Receive a fax 67 71
- Receive a fax 69 73
- Change fax settings 74
- Configure the fax header 75
- Set the dial type 77
- Set the redial options 78
- Set the fax speed 78
- Set up speed-dial entries 79
- Set up speed-dial entries 77 81
- Test fax setup 83
- Use reports 83
- Print fax error reports 85
- Print and view the fax log 85
- Clear the fax log 86
- Cancel a fax 87
- Make copies 88
- Change the copy settings 89
- Set the number of copies 89
- Set the copy paper size 90
- Set the copy paper type 90
- Change copy speed or quality 90
- Chapter 7 92
- Collate a copy job 93
- Two-sided copy jobs 94
- Cancel a copy job 95
- 8 Configure and manage 96
- Monitor the device 97
- Administer the device 97
- Use device management tools 99
- Embedded Web server 101
- Chapter 8 102
- 98 Configure and manage 102
- HP Printer Utility (Mac OS X) 103
- 100 Configure and manage 104
- Configure network options 106
- Change basic network settings 107
- Set up faxing for the device 108
- 110 Configure and manage 114
- 1 Telephone wall jack 127
- 3 Parallel splitter 127
- 4 Telephone (optional) 127
- 126 Configure and manage 130
- Serial-type fax setup 132
- Direct connection 133
- 130 Configure and manage 134
- Network connection 135
- 132 Configure and manage 136
- (Windows) 139
- Network Toolbox 139
- (continued) 139
- 136 Configure and manage 140
- 138 Configure and manage 142
- Change the connection method 143
- 140 Configure and manage 144
- 142 Configure and manage 146
- 9 Maintain and troubleshoot 147
- Chapter 9 148
- 144 Maintain and troubleshoot 148
- Replace the ink cartridges 149
- 146 Maintain and troubleshoot 150
- Work with ink cartridges 147 151
- 148 Maintain and troubleshoot 152
- Work with ink cartridges 149 153
- 150 Maintain and troubleshoot 154
- Work with ink cartridges 151 155
- 152 Maintain and troubleshoot 156
- Usage information collection 157
- 154 Maintain and troubleshoot 158
- Item Cartridge color 159
- 1 Black Ink Cartridge 159
- 2 Cyan Ink Cartridge 159
- 3 Magenta Ink Cartridge 159
- 4 Yellow Ink Cartridge 160
- 156 Maintain and troubleshoot 160
- 158 Maintain and troubleshoot 162
- Clean the device 163
- Clean the exterior 164
- 2 Rollers 165
- 3 Separator pad 165
- Clean the device 161 165
- 162 Maintain and troubleshoot 166
- Solve printing problems 168
- Blank or partial page printed 169
- 166 Maintain and troubleshoot 170
- Print troubleshooting 171
- Envelopes print incorrectly 172
- The product is not responding 172
- Print troubleshooting 169 173
- 170 Maintain and troubleshoot 174
- Print troubleshooting 171 175
- 172 Maintain and troubleshoot 176
- Print troubleshooting 173 177
- 174 Maintain and troubleshoot 178
- Print troubleshooting 175 179
- 176 Maintain and troubleshoot 180
- Print troubleshooting 177 181
- 178 Maintain and troubleshoot 182
- Print quality troubleshooting 183
- 180 Maintain and troubleshoot 184
- 182 Maintain and troubleshoot 186
- 184 Maintain and troubleshoot 188
- 186 Maintain and troubleshoot 190
- 188 Maintain and troubleshoot 192
- 190 Maintain and troubleshoot 194
- 192 Maintain and troubleshoot 196
- Poor black text 197
- TrueType icon 198
- OpenType icon 198
- 194 Maintain and troubleshoot 198
- Solve paper-feed problems 199
- 196 Maintain and troubleshoot 200
- Solve copy problems 201
- Copies are blank 202
- Size is reduced 202
- Copy quality is poor 202
- Solve scan problems 203
- Scanner did nothing 204
- Scan takes too long 204
- Text cannot be edited 205
- Error messages appear 206
- Scanned image quality is poor 206
- Solve fax problems 207
- The fax test failed 208
- Solve fax problems 205 209
- Solve fax problems 207 211
- 208 Maintain and troubleshoot 212
- Solve fax problems 209 213
- Solve fax problems 211 215
- Solve fax problems 213 217
- 214 Maintain and troubleshoot 218
- Solve fax problems 215 219
- 216 Maintain and troubleshoot 220
- Solve network problems 221
- 218 Maintain and troubleshoot 222
- 222 Maintain and troubleshoot 226
- 224 Maintain and troubleshoot 228
- 226 Maintain and troubleshoot 230
- Clear jams 231
- 228 Maintain and troubleshoot 232
- Avoid paper jams 233
- Printhead Problem 234
- Incompatible Printhead 234
- Errors 231 235
- 3 Electrical contacts 236
- 232 Maintain and troubleshoot 236
- Errors 233 237
- 234 Maintain and troubleshoot 238
- Fax Memory Full 239
- Device Disconnected 239
- Ink Alert 239
- 236 Maintain and troubleshoot 240
- Cartridge Problem 241
- Paper Mismatch 241
- Paper Jam 242
- The printer is out of paper 242
- Incompatible Cartridge(s) 242
- Printer Offline 243
- Printer Paused 243
- Sensor issue 244
- Sensor failure 244
- Ink Service Capacity Warning 245
- Document failed to print 245
- General printer error 245
- A HP supplies and accessories 246
- Supported ink cartridges 247
- HP media 247
- B Support and warranty 248
- Warranty 249
- Obtain HP telephone support 251
- HP support by phone 252
- Phone support period 252
- Telephone support numbers 253
- Placing a call 254
- Additional warranty options 254
- HP Korea customer support 255
- Remove the output tray 258
- Pack the device 259
- C Device specifications 260
- System requirements 261
- Print specifications 263
- Copy specifications 263
- Fax specifications 263
- Scan specifications 264
- Environmental specifications 264
- Electrical specifications 264
- ISO 7779) 265
- Memory card specifications 265
- D Regulatory information 266
- FCC statement 267
- Notice to users in Korea 267
- LED indicator statement 268
- Appendix D 270
- 266 Regulatory information 270
- Aviso aos usuários no Brasil 272
- Australia wired fax statement 273
- Regulatory model number 273
- 270 Regulatory information 274
- Declaration of conformity 275
- DECLARATION OF CONFORMITY 276
- Paper use 277
- Plastics 277
- Material safety data sheets 277
- Recycling program 277
- Power consumption 278
- Chemical Substances 279
- Third-party licenses 280
- Symbols/Numerics 284
- Podręcznik użytkownika 294
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