Technical Reference GuideHP workstation c8000Document Part Number: 5969-3188Second EditionJuly 2004This manual contains an overview of system specific
1–2 Technical Reference GuideProduct InformationOptical drive(s) Model with IDE hard drives may include up to two optical drives.Model with SCSI hard
C–2 Technical Reference GuideCable Pin-OutsUSBMicrophoneHeadphoneLine-in AudioLine-out Audioconnector pin signal1234+5 VDC- Data+ DataGroundconnector
Technical Reference Guide C–3Cable Pin-OutsUltra SCSIconnector pin signal pin signal1 +DB12 35 -DB12 2 +DB13 36 -DB13 3 +DB14 37 -DB14 4 +DB15 38
C–4 Technical Reference GuideCable Pin-OutsMonitor (VGA)24 +RST 58 -RST 25 +MSG 59 -MSG 26 +SEL 60 -SEL 27 +C/D 61 -C/D 28 +REQ 62 -REQ 29 +I/
Technical Reference Guide C–5Cable Pin-OutsMonitor (DVI)connectorpin signal pin signal1 T.M.D.S DATA 2- 16 HOT PLUG DETECT 2 T.M.D.S DATA 2+ 17
C–6 Technical Reference GuideCable Pin-OutsATA/ATAPI (IDE) Standard Drive Cableconnectorpin signal pin signal pin signal12345ResetGroundDD7DD8DD615161
Technical Reference Guide C–7Cable Pin-OutsAccelerated Graphics Port (AGP Pro)connectorPins A1-A66 and B1-B66pin signal A signal B pin signal A signal
C–8 Technical Reference GuideCable Pin-Outsextended connector pinoutPins C1-C10, D1-D10, E1-E14 and F1-F14pin signal C signal D signal E signal F12345
Technical Reference Guide C–9Cable Pin-Outs24-pin Power (Main)No illustration available.connector position output awg wire colorP1MAIN--24 PINLENGTH=5
C–10 Technical Reference GuideCable Pin-Outs6-pin Power (Auxiliary)No illustration is available.Hard Drive Activity ConnectorNo illustration available
Technical Reference Guide C–11Cable Pin-OutsPCI 3.3V ConnectorconnectorPin Side B Side A Comments1 -12V TRST# 32-bit connector start2 TCK +12V3Ground
Technical Reference Guide 1–3Product InformationInput devices USB keyboard and mouse:• HP 104/105 key keyboard, available in 13 localized layouts• HP
C–12 Technical Reference GuideCable Pin-Outs23 AD[27] AD[26]24 AD[25] Ground25 +3.3V AD[24]26 C/BE[3]# IDSEL27 AD[23] +3.3V28 Ground AD[22]29 AD[21] A
Technical Reference Guide C–13Cable Pin-Outs52 AD[08] C/BE[0]#53 AD[07] +3.3V54 +3.3V AD[06]55 AD[05] AD[04]56 AD[03] Ground57 Ground AD[02]58 AD[01]
C–14 Technical Reference GuideCable Pin-Outs 78 AD[49] Ground79 +3.3V AD[48]80 AD[47] AD[46]81 AD[45] Ground82 Ground AD[44]83 AD[43] AD[42]84 AD[41
Technical Reference Guide Index–1Index24-pin power connector pin assignments C–96-pin power connector pin assignments C–10Aactivity LED 4–3AGP 1–2conn
Index–2 Technical Reference GuideIndexLEDs 4–3Mmain access panel 3–6, 4–1memory 3–10description 1–1faults 4–8faults and warnings 4–5monitorconnector p
1–4 Technical Reference GuideProduct InformationPhysical Characteristics Characteristic HP workstation c8000Weight11. Excludes keyboard, mouse and dis
Technical Reference Guide 1–5Product InformationPower SpecificationsThe power supply has Active Power Factor Correction (APFC) that meets EN61000-3-2
1–6 Technical Reference GuideProduct InformationPower Consumption and CoolingThis information is based on primary power consumptions.1. A typical conf
Technical Reference Guide 1–7Product InformationFront PanelThe HP workstation c8000 front panel has the features identified in the following figures.
1–8 Technical Reference GuideProduct InformationFront panel, rack-mount configuration-1 System speaker 6 LAN activity LED2 Three optical drive bays 7
Technical Reference Guide 1–9Product InformationRear PanelThe HP workstation c8000 rear panel has the following connectors and features: Rear panel, t
1–10 Technical Reference GuideProduct InformationRear panel, rack-mount configuration1 Power cord connector 8 LAN connector and LEDs2 Built-In Self Te
Technical Reference Guide 2–12System ConfigurationYou will typically alter the system configuration only if you want to change the boot device or chan
© Copyright 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Intel® and Itanium® a
2–2 Technical Reference GuideSystem Configuration3. Configure the terminal emulation software with these settings: ❏ Baud rate: 9600❏ Bits: 8❏ Parity:
Technical Reference Guide 2–3System ConfigurationSCSI DrivesNetworkDrive PathSCSI hard drive on channel A 0/2/1/0.<scsi_ID>SCSI hard drive on ch
2–4 Technical Reference GuideSystem ConfigurationBCH CommandsThe interactive portion of BCH includes the following five main commands, which are avail
Technical Reference Guide 2–5System ConfigurationConfiguration MenuThe following commands are available in the configuration menu.--------------------
2–6 Technical Reference GuideSystem ConfigurationInformation MenuThe following commands are available from the information menu:----------------------
Technical Reference Guide 2–7System ConfigurationThe Info PR command displays processor information on the console. For example:----------------------
2–8 Technical Reference GuideSystem ConfigurationService MenuThe following commands are available from the Service menu.------------------------------
Technical Reference Guide 2–9System ConfigurationFirmware UpgradesTo update the system and BMC firmware:1. Download the firmware update fromhttp://www
2–10 Technical Reference GuideSystem Configuration
Technical Reference Guide 3–13Installing or Replacing PartsThis chapter contains the following sections: Locating System Components, page 3-1 Tools
Important Safety WarningsÅWARNING: Avoid Electrical Shocks. To avoid electrical shock, do not open the power supplies. There are no user-serviceable p
3–2 Technical Reference GuideInstalling or Replacing PartsLocation of Internal ComponentsThis diagram identifies main system components. For a compreh
Technical Reference Guide 3–3Installing or Replacing PartsExploded View of Main System ComponentsThis diagram identifies main system components. For a
3–4 Technical Reference GuideInstalling or Replacing PartsSystem Board Components and ConnectorsThis diagram identifies main system board components a
Technical Reference Guide 3–5Installing or Replacing PartsTools and SafetyMost hardware replacement tasks do not require any tools. However, to preven
3–6 Technical Reference GuideInstalling or Replacing PartsRemoving and Replacing Access PanelsTo upgrade, remove or replace system components, you nee
Technical Reference Guide 3–7Installing or Replacing PartsRemoving the Front Access PanelTo install or replace the “Front Control Module” on page 3-29
3–8 Technical Reference GuideInstalling or Replacing PartsRemoving and Replacing Internal ComponentsThis section includes instructions for removing an
Technical Reference Guide 3–9Installing or Replacing PartsAirflow Guide and Memory FanThe system airflow guide and memory fan must be removed to acces
3–10 Technical Reference GuideInstalling or Replacing PartsMemory ModulesThe HP workstation c8000 has eight memory slots for Dual Inline Memory Module
Technical Reference Guide 3–11Installing or Replacing PartsInstalling Memory Modules1. Turn off and unplug the system, disconnect the power cable, and
ÄCAUTION: Avoid Static Electricity. Static electricity can damage electronic components. Turn OFF all equipment and disconnect the power cable before
3–12 Technical Reference GuideInstalling or Replacing PartsPCI and AGP CardsThis section explains how to: access the AGP and PCI slots, and remove a
Technical Reference Guide 3–13Installing or Replacing Parts3. Open the PCI/AGP retainer clip:❏ Push in on the two blue levers at the ends of the PCI/A
3–14 Technical Reference GuideInstalling or Replacing Partsc. Grasp the card at the edges 1 and lift it out of the slot 2.Removing an AGP or PCI card
Technical Reference Guide 3–15Installing or Replacing PartsInstalling or Replacing a PCI or AGP CardNOTE: For specifications on your graphics card, vi
3–16 Technical Reference GuideInstalling or Replacing Parts2. Install the card:a. Grasp the edges of the new card and insert it into the slot. b. If t
Technical Reference Guide 3–17Installing or Replacing PartsOptical Drives (CD or DVD)Removing an Optical Drive1. Turn off the system, disconnect all c
3–18 Technical Reference GuideInstalling or Replacing PartsInstalling an Optical Drive1. Turn off the system, disconnect all cables, and remove the sy
Technical Reference Guide 3–19Installing or Replacing Parts5. Replace the access panels and reconnect all cables.6. Turn the system on, then check the
3–20 Technical Reference GuideInstalling or Replacing PartsReplacing a Hard Drive1. Review “Hard Drive Installation Guidelines” on page 3-21 for instr
Technical Reference Guide 3–21Installing or Replacing PartsHard Drive Installation GuidelinesThe system supports either IDE or SCSI hard drives, but n
Technical Reference Guide 1ContentsImportant Safety Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3–22 Technical Reference GuideInstalling or Replacing PartsSCSI Drives The HP workstation c8000 supports up to four SCSI hard drives attached to the S
Technical Reference Guide 3–23Installing or Replacing PartsNOTE: The Disk Activity LED automatically communicates with IDE and SCSI drives connected t
3–24 Technical Reference GuideInstalling or Replacing Parts2. Plug the cable into the connector 1 and route as shown.Installing external connector3. P
Technical Reference Guide 3–25Installing or Replacing PartsPower SupplyBefore replacing the power supply, you can use the Built-In Self-Test (BIST) fe
3–26 Technical Reference GuideInstalling or Replacing PartsReplacing the Power Supply1. Before inserting the power supply, reconnect the processor pow
Technical Reference Guide 3–27Installing or Replacing PartsHard Drive and Chassis FansIn addition to the fan attached to the airflow guide (page 3-9),
3–28 Technical Reference GuideInstalling or Replacing Parts3. To remove the chassis fan: a. Unplug the fan power cable 1.b. Remove the push rivets hol
Technical Reference Guide 3–29Installing or Replacing PartsFront Control ModuleThe front control module contains these connectors and components: Fr
3–30 Technical Reference GuideInstalling or Replacing Parts3. Remove the chassis intrusion switch and temperature sensor:a. Slide the switch out of th
Technical Reference Guide 3–31Installing or Replacing Partsb. Remove the module, carefully extracting the attached cables through the opening on the c
2 Technical Reference GuideContentsTroubleshootingE-Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3–32 Technical Reference GuideInstalling or Replacing PartsReplacing the Processor or Installing an Additional ProcessorTo replace an existing process
Technical Reference Guide 3–33Installing or Replacing PartsRemove the Processor (for Replacement)ÄCAUTION: You must follow these steps exactly and in
3–34 Technical Reference GuideInstalling or Replacing Parts2. Remove the processor:a. Using the Torx driver end of the special processor tool, loosen
Technical Reference Guide 3–35Installing or Replacing PartsInstall the Processor1. Prepare the CPU socket:a. If you are adding a second CPU, remove th
3–36 Technical Reference GuideInstalling or Replacing Parts2. Install the processor power module and the CPU: a. Insert the processor into the socket.
Technical Reference Guide 3–37Installing or Replacing Partsd. Insert the shims provided with the kit 1.e. Insert the processor power module into the s
3–38 Technical Reference GuideInstalling or Replacing PartsReplace the Power SupplyUsing the figure on page 3-34 as a guide:1. Before inserting the po
Technical Reference Guide 3–39Installing or Replacing PartsSystem BoardRemoving the System Board1. Turn off the system, disconnect all external cables
3–40 Technical Reference GuideInstalling or Replacing PartsReplacing the System Board1. Complete all of the steps in the section “Removing the System
Technical Reference Guide 3–41Installing or Replacing PartsSystem BatteryRemoving the System Board Battery1. Turn off the system, disconnect all cable
Technical Reference Guide 3ContentsIndex
3–42 Technical Reference GuideInstalling or Replacing Parts
Technical Reference Guide 4–14TroubleshootingThis chapter describes how to identify and solve common problems you may encounter when using your HP wor
4–2 Technical Reference GuideTroubleshootingE-SupportFor online access to technical support information and tools, go to:http://www.hp.com/bizsupport
Technical Reference Guide 4–3TroubleshootingLEDsSeveral LEDs are on the front and rear panels of the workstation (see figures on page 1-7 and page 1-9
4–4 Technical Reference GuideTroubleshootingSystem and Diagnostic LEDsThe System Status LED on the front panel of the system and the four Diagnostic L
Technical Reference Guide 4–5TroubleshootingFault and Warning CategoriesThe faults and warnings fall into the following general categories, each speci
4–6 Technical Reference GuideTroubleshootingWarnings (System LED is Blinking Orange)The following tables provide additional information about each spe
Technical Reference Guide 4–7TroubleshootingFan WarningsChassis fan not functioning properly.Replace the fan that is not functioning. If a processor f
4–8 Technical Reference GuideTroubleshootingFaults (System LED is Blinking Red)The following tables provide additional information about each specific
Technical Reference Guide 4–9TroubleshootingSystem Board FaultVRM undervoltage. Contact your HP Support Engineer.VRM overvoltage.Unknown system board
4 Technical Reference GuideContents
4–10 Technical Reference GuideTroubleshootingProcessor FaultsCPU0 temperature exceeds limit.If the processor fan has failed, you must replace the CPU.
Technical Reference Guide 4–11TroubleshootingSystem Board LEDsThere are three additional LEDs that can help when troubleshooting the system. These LED
4–12 Technical Reference GuideTroubleshootingBCH Error and Warning Messages BCH error and warning messages are displayed on the console as part of the
Technical Reference Guide 4–13TroubleshootingTroubleshooting the VGA MonitorIt is normal for the display to remain blank for a minute or longer during
4–14 Technical Reference GuideTroubleshootingTroubleshooting the Power SupplyBefore replacing the power supply, you can use the Built-In Self-Test (BI
Technical Reference Guide 4–15TroubleshootingRunning HP DiagnosticsThis section includes information on the Offline Diagnostics Environment (ODE) CD.
4–16 Technical Reference GuideTroubleshootingFor further information, see http://docs.hp.com/hpux/diag under the section titled “Offline Diagnostics.”
Technical Reference Guide 4–17TroubleshootingResetting the BMC PasswordTo reset the BMC password:1. Shut down the operating system and then turn off t
4–18 Technical Reference GuideTroubleshooting
Technical Reference Guide A–1AUltra ATA / IDE GuidelinesUltra ATA JumpersUltra ATA drives are configured by means of jumper settings. Factory-installe
Technical Reference Guide 1–11Product InformationThis chapter provides an overview of the HP workstation c8000, including: System Features, page 1-1
A–2 Technical Reference GuideUltra ATA / IDE GuidelinesSingle-drive CableTwo-drive CableOn a two-drive cable, the Drive/Device 0 connector is always t
Technical Reference Guide A–3Ultra ATA / IDE GuidelinesDevice ClassesIn order to determine the best drive attach sequence, ATA/ATAPI drives are segreg
A–4 Technical Reference GuideUltra ATA / IDE GuidelinesThe attach sequence rule may also be stated in table format:The rules allow for: Keeping the h
Technical Reference Guide A–5Ultra ATA / IDE GuidelinesExample 1: Three Device Installation SampleA system has three devices: Ultra ATA-133 hard drive
A–6 Technical Reference GuideUltra ATA / IDE GuidelinesExample 2: Four Device Installation SampleA system has four devices: Ultra ATA-133 hard drive,
Technical Reference Guide A–7Ultra ATA / IDE GuidelinesSMARTThe Self Monitoring Analysis and Recording Technology (SMART) ATA drives for HP workstatio
A–8 Technical Reference GuideUltra ATA / IDE Guidelines
Technical Reference Guide B–1BSCSI GuidelinesNOTE: These systems have not been qualified with a mixed configuration of UATA/IDE and SCSI hard drives.
B–2 Technical Reference GuideSCSI Guidelines The SCSI controllers require a 68-pin twisted pair LVD cable with built-in terminator, for connection to
Technical Reference Guide C–1CCable Pin-OutsThis appendix contains the pin assignments for many workstation connectors. Some of these connectors may n
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