HP Compaq Elite 8300 All-in-One Especificaciones descargar pdf (Pagina 118)

Solving general problems

You may be able to easily resolve the general problems described in this section. If a problem

persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the

operation, contact an authorized dealer or reseller.

WARNING! When the computer is plugged into an AC power source, voltage is always applied to

the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be

sure to disconnect the power cord from the wall outlet and allow the internal system components to

cool before touching.

Table 8-1 Solving general problems

The computer will not wake from Standby or Hibernate when the screen is touched (on a touchscreen model).

Cause Solution

A quick touch will not wake the computer. To wake touch panel equipped systems from Standby, swipe

the screen or touch the screen and hold for at least one

second.

To wake the systems from Hibernate, press the power button

and release.

Computer appears locked up and will not turn off when the power button is pressed.

Cause Solution

Software control of the power switch is not functional. 1. Press and hold the power button for at least four

seconds until the computer turns off.

2. Disconnect the power cord from the electrical outlet.

Computer will not respond to USB keyboard or mouse.

Cause Solution

Computer is in standby mode. To resume from standby mode, press the power button or

press any key.

CAUTION: When attempting to resume from standby

mode, do not hold down the power button for more than four

seconds. Otherwise, the computer will shut down and you

will lose any unsaved data.

System has locked up. Restart computer.

110 Chapter 8 Troubleshooting Without Diagnostics

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HP Compaq Elite 8300 All-in-One Especificaciones Pagina 118