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176 Obtaining Product Support and Software Upgrades
Contacting HP NAS Server Service and Support
HP NAS 8000's electronic services give you a fast, interactive way to access
information and help about setup, configuration, installation, and operation
of your product. You can:
■
Access HP NAS server's support web site
■
Phone customer support
For information on HP authorized resellers, visit http://www.hp.com, then
select the how to buy link.
You can purchase additional NAS server hardware and upgrades through
the HP Business Store at http://www.bstore.hp.com.
HP NAS Server Support Web Site
To access the support web site for your NAS server:
1 In the Command View NAS web interface, click the Support tab.
2 Navigate down the Support tree and select Contact Information.
3 Select Actions > Online Support to launch the HP NAS 8000 web site.
(http://www.hp.com/support/nas8000).
From this web site, you can obtain support information and contact HP.
Contact Customer Support
To contact customer support by phone in the U.S., dial 970-635-1000. For
phone numbers in other countries, see the HP NAS 8000 web site (http://
www.hp.com/support/nas8000).
- Edition March 2002 1
- Part number A7418-96001 1
- Format Conventions 2
- Trademark Information 2
- 1 HP NAS 8000 Overview 9 3
- 2 NAS 8000 Concepts 21 3
- 3 Getting Started 35 4
- 5 Managing Your Storage 77 5
- 6 Monitoring the System 113 7
- Applications 159 9
- Upgrades 175 9
- HP NAS 8000 Overview 11
- Product Overview 12
- Figure 1 NAS Racked System 13
- HP Surestore tape libraries 13
- Product Configurations 15
- 14 HP NAS 8000 Overview 16
- HP NAS 8000 Overview 15 17
- 16 HP NAS 8000 Overview 18
- SAN Configuration 19
- 18 HP NAS 8000 Overview 20
- User’s Guide Overview 21
- 20 HP NAS 8000 Overview 22
- NAS 8000 Concepts 23
- Physical Storage 24
- Logical Storage 25
- Cluster Components 26
- Failover Models 27
- Resource Model 28
- Failover Packages 29
- 28 NAS 8000 Concepts 30
- About HP NAS Server Security 31
- 30 NAS 8000 Concepts 32
- Share-Level Security 33
- User Level (Domain) Security 33
- Permissions 34
- NAS 8000 Concepts 33 35
- 34 NAS 8000 Concepts 36
- Getting Started 37
- 36 Getting Started 38
- Getting Started 37 39
- 38 Getting Started 40
- Using Online Help 41
- Task Overview 42
- 42 Getting Started 44
- Configuring Your System and 45
- Identifying your NAS Server 48
- Shutting Down and Restarting 49
- Configuring System Security 51
- Configuring System Settings 53
- Setting the Date and Time 54
- Assigning Contact Information 54
- Configuring TCP/IP Settings 56
- Enabling Bonding 58
- Entering Node Settings 63
- Defining the Cluster Name 64
- Defining the Quorum Server 64
- Windows Settings 68
- UNIX Settings 70
- Specifying NIS Properties 70
- Specifying NFS Properties 71
- Configuring Alert Settings 72
- Defining Email Alerts (SMTP) 73
- Configuring UPS Connections 78
- Managing Your Storage 79
- Managing Arrays and LUNs 80
- Scanning for New Storage 81
- Renaming an Array 81
- Creating a LUN 82
- Deleting a LUN 83
- Managing Volume Groups 84
- Editing a Volume Group 85
- Deleting a Volume Group 86
- Managing Failover Packages 87
- Adding a New Package 88
- Editing a Package 89
- Deleting a Package 90
- Starting a Package 90
- Stopping a Package 91
- Failing Over a Package 91
- Failing Back a Package 92
- Managing File Volumes 93
- Creating a New File Volume 94
- Editing a File Volume 95
- Deleting a File Volume 96
- Managing Shares and Exports 97
- 96 Managing Your Storage 98
- Deleting a Share or Export 99
- Creating a Directory 100
- Renaming a Directory 101
- Deleting a Directory 101
- Using Snapshots 102
- Creating a Snapshot 103
- Editing a Snapshot 104
- Deleting a Snapshot 104
- Scheduling a Snapshot 105
- 104 Managing Your Storage 106
- Managing Quotas 107
- Managing User Quotas 108
- Adding a User Quota 109
- Editing a User Quota 109
- Deleting a User Quota 110
- Managing Group Quotas 111
- Adding a Group Quota 112
- Editing a Group Quota 112
- Deleting a Group Quota 113
- 112 Managing Your Storage 114
- Monitoring the System 115
- Storage Array Status 116
- Viewing the Status Summary 117
- Monitoring the NAS Server 119
- Viewing the System Log 120
- Monitoring the Environment 121
- Viewing Cooling Fan Status 122
- Monitoring Components 123
- Viewing Memory Status 123
- Viewing UPS Status 124
- Monitoring Performance 125
- Viewing Client Activity 126
- Monitoring Nodes 127
- Monitoring Failover Packages 127
- 126 Monitoring the System 128
- Enabling Virus and Backup 129
- Software 129
- Using NAS Virus Protection 130
- Updating the Virus File 132
- Using Scheduled Scan Control 133
- Copying a Scan Task 136
- Deleting a Scan Task 136
- Changing RTP Global Settings 138
- Managing Quarantined Files 139
- Viewing Virus Logs 141
- Using the Backup Agent 142
- Connecting Tape Devices 143
- HP OpenView OmniBack II 144
- Administrator's Guide 144
- Configuring a Backup Device 146
- Configuring the Tape Drives 146
- Backing Up Files 147
- Enabling Snapshots 154
- Recovering from a Disaster 155
- Integrating with Network 161
- Backup Applications 161
- Using HP OpenView OmniBack II 163
- Domain Name 165
- NAS Device 165
- ARCserve 2000 for Windows NT 167
- Using Veritas Backup Exec 169
- NAS server 170
- Using Veritas NetBackup 171
- NetBackup for UNIX 172
- Storage Manager for Windows 173
- Storage Manager for UNIX 174
- Using Legato NetWorker 175
- Networker for UNIX 176
- Obtaining Product Support 177
- Contact Customer Support 178
- Viewing Open Source Code 180
- Using Array Diagnostics 181
- Upgrades 182
- NAS 8000 System and 185
- Hardware Upgrades 185
- NAS Server Upgrades 186
- Assigning IP Addresses 188
- Firmware Upgrades 188
- Standard Server Upgrades 188
- Storage Array Upgrades 189
- Tape Library Upgrade 192
- SCSI or FC: 195
- UPS Upgrade 197
- UPS Product Information 198
- SNMP Trap Definitions 199
- 198 SNMP Trap Definitions 200
- SNMP Trap Definitions 199 201
- 200 SNMP Trap Definitions 202
- Legal Information 203
- 202 Legal Information 204
- Legal Information 203 205
- 204 Legal Information 206
- Legal Information 205 207
- 206 Legal Information 208
- Legal Information 207 209
- 208 Legal Information 210
- Warranty Information 211
- 212 Legal Information 214
- Command View SDM 215
- Limitations 215
- Command View NAS 223
- Command Line Interface 223
- Glossary 225
- 224 Glossary 226
- Glossary 225 227
- 226 Glossary 228
- Glossary 227 229
- HP Surestore Virtual Array 230
- Glossary 229 231
- 230 Glossary 232
- Glossary 231 233
- 232 Glossary 234
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