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Troubleshooting
227HA-Fabric Manager User Guide
Miscellaneous Problems
Table 19 describes possible miscellaneous problems and suggested resolutions.
Table 19: Miscellaneous Problems and Resolutions
Problem Resolution
“Code Execution Error:
Array Index
Out-Of-Bounds” displays.
Retry the command or action. If the problem
persists, contact Customer Support.
“Code Execution Error:
Internal Exception” displays.
Retry the command or action. If the problem
persists, contact Customer Support.
“Code Execution Error:
Missing Property File”
displays.
Retry the command or action. If the problem
persists, contact Customer Support.
“Code Execution Error:
Invalid Product Type”
displays.
Retry the command or action. If the problem
persists, contact Customer Support.
The Server doesn’t seem to
be starting.
Examine the Server log (
<Install_Home>\Server\
Universe_Home\TestUniverse\_Working\
EventStorageProvider\event.log
) for diagnostic
information.
Server to Client
communication is inhibited.
In some cases, a network may utilize virtual private
network (VPN) or firewall technology, which can
prohibit communication between servers and
clients. In other words, a client can find a server,
appear to log in, but is immediately logged out
because the server cannot reach the client. To
resolve this issue, the application automatically
detects the network configuration and run the client
in “polling mode” when necessary.
When the client is not running in polling mode, the
server calls the client whenever it has new data.
When the client is running in polling mode, the
server queues up the data and the client
periodically (approximately every 5 or 10 seconds)
checks in and gets the data.
Data and settings not
imported during installation.
Open an MS-DOS window and enter the following
script at the command line:
Install_Service <startstatus> <runnow>
where startstatus parameter is
manual
or
auto
and runnow parameter is
true
or
false
- HA-Fabric Manager 1
- HA-Fabric Manager User Guide 2
- Fourth Edition (July 2004) 2
- Part Number: AA–RS2CE–TE 2
- 5HA-Fabric Manager User Guide 5
- 7HA-Fabric Manager User Guide 7
- 9HA-Fabric Manager User Guide 9
- Contents 10
- About This 19
- About this Guide 19
- Overview 20
- Conventions 21
- Equipment Symbols 22
- Rack Stability 24
- Getting Help 25
- Introduction and General 27
- Information 27
- The Life Cycle of a SAN 28
- Product Licensing Overview 29
- Customer Intranet 33
- (10/100 Mbps) 33
- HAFM Appliance Information 34
- User Interface Description 34
- Menu Bar 35
- Product List 36
- Physical/Topology Map 37
- Master Log 37
- Connection Utilization Legend 38
- Figure 8: Minimap 39
- Floating the Minimap 39
- Anchoring the Minimap 39
- Resizing the Minimap 39
- Status Bar 40
- Searching the Online Help 41
- Backing Up and Restoring Data 41
- Setting Up the Application 43
- Configuring an Appliance 44
- Retrieving Lost Keys 45
- Entering a License Key 45
- Ordering Additional Features 47
- Logging Out of an Appliance 53
- Note: If you have saved the 55
- Managing Users 57
- Changing a User Account 58
- Removing a User Account 59
- Configuring Remote Access 61
- Disconnecting a User 62
- Managing User Groups 64
- Changing a User Group 66
- Removing User Groups 66
- Assigning Users to Groups 67
- Determining User Groups 68
- Discovering a SAN 69
- Adding an IP Address 71
- Changing an IP Address 72
- Removing an IP Address 72
- Turning Discovery On 74
- Turning Discovery Off 74
- Configuring the SNMP Agent 75
- Turning On the SNMP Agent 76
- Turning Off the SNMP Agent 76
- Editing Trap Recipients 77
- Customizing the Main Window 79
- Editing a Customized View 82
- Deleting a Customized View 82
- Collapsing Groups 83
- Expanding Groups 83
- Customizing the Product List 84
- Viewing All 86
- Viewing Only Products 86
- Zooming In 87
- Zooming Out 87
- Turning Flyovers On or Off 88
- Exporting and Importing 89
- Importing Data 91
- Restoring Data 94
- Configuring SAN Products 95
- Managing Products 96
- Changing Product Properties 97
- Procedure 100
- About Enterprise Fabric Mode 103
- Configuring Fabric Binding 105
- Persisting a Fabric 107
- Unpersisting a Fabric 107
- Unpersisting a Single Product 108
- Clearing ISL Alerts 110
- Configuring Trap Forwarding 111
- Adding Trap Recipients 112
- Removing Trap Recipients 112
- Monitoring SAN Products 113
- Event Monitoring 114
- Exporting Log Data 115
- Copying Rows 116
- Copying the Entire Master Log 117
- VERY quickly 119
- Enabling Ethernet Events 120
- 4. Click OK 121
- Creating Reports 122
- Viewing and Printing Reports 123
- Deleting Reports 124
- 3. Click Delete Reports 125
- Optional Features 127
- About Triggers 128
- About Event Triggers 130
- About Schedule Triggers 130
- About Actions 131
- Adding an Event Trigger 133
- Adding a Schedule Trigger 136
- Specifying an E-mail Action 138
- Specifying an Export Action 139
- Specifying a Launch Action 141
- Specifying a Log Action 142
- Specifying a Message Action 143
- Specifying a Pause Action 144
- Specifying a Sound Action 145
- Editing a Rule 146
- Copying a Rule 146
- Activating an Existing Rule 147
- Activating a New Rule 147
- Deactivating an Existing Rule 148
- Deactivating a New Rule 148
- FICON Management Server 149
- Configuration Procedure 151
- SANtegrity Features 154
- Switch Binding 155
- Enable/Disable Switch Binding 156
- Enterprise Fabric Mode 160
- Domain RSCNs 161
- Open Trunking 162
- Using the Pop-Up Menu 165
- Open Trunking Log 166
- Monitoring Performance 167
- Monitoring Switch Performance 168
- Storing Performance Data 169
- Viewing Performance Data 169
- Exporting Performance Data 169
- Figure 90: Export dialog box 170
- Monitoring Port Performance 171
- Planning Window 174
- Devices Toolbox 175
- Adding Planned Devices 176
- Editing Port Types 177
- Connecting Planned Devices 178
- Arranging Planned Devices 178
- Configuring Planned Devices 178
- Configuring Planned Ports 179
- Deleting Planned Devices 179
- Planning Rules 180
- Setting Planning Rules 184
- Evaluating a Plan 185
- Saving a Plan 186
- Exporting a Plan 186
- Printing a Plan 188
- Configuring Zoning 189
- Zoning Limitations 190
- Creating a New Zone 193
- Adding Members to a Zone 195
- Creating a Zone Set 196
- Adding Zones to Zone Sets 196
- Removing a Member from a Zone 197
- Activating a Zone Set 197
- Deactivating a Zone Set 199
- 7. Click OK 200
- Exporting a Zone Set 201
- Importing a Zone Set 202
- Zoning Administration 203
- Replacing Zone Members 204
- Duplicating a Zone Set 205
- Deleting a Zone 205
- Deleting a Zone Set 206
- Finding Members in a Zone 207
- Finding Zones in a Zone Set 207
- Listing Zone Members 207
- Comparing Zone Sets 209
- Configuring HAFM Through a 211
- Firewall 211
- Polling Client Function 212
- RMI Servers’s TCP/IP port # 215
- Forcing Port in RMI Registry 216
- HAFM_sc.bat File 217
- HAFM_co.bat File 218
- Troubleshooting 221
- Problems with Discovery 222
- Problems with Products 225
- Problems with Addresses 226
- Miscellaneous Problems 227
- Reference 229
- Problems with Zoning 230
- Information and Error 231
- Messages 231
- 232 Error Messages 232
- ■ The HAFM appliance may 233
- ■ Another Element Manager 233
- ■ You may not have 233
- 234 Error Messages 234
- 236 Error Messages 236
- 238 Error Messages 238
- 240 Error Messages 240
- 242 Error Messages 242
- 244 Error Messages 244
- Element Manager 246
- 248 Error Messages 248
- 250 Error Messages 250
- Configuring Remote 251
- Workstations 251
- Configuring Windows Systems 252
- Figure 113 254
- Configuring Solaris Systems 257
- Requirements 260
- Installation Procedure 261
- 2. Press Enter 263
- 3. Type: 263
- Editing Batch Files 265
- Setting the Zoning Delay 266
- Windows Systems 267
- Icon Legend 271
- Product Status Icons 272
- Event Icons 272
- Band Information Status Icons 272
- Planned Device Icons 272
- Group Icons 273
- Connections 273
- Zoning Naming Conventions 275
- SNMP Trap Event Properties 276
- Performance Event Properties 278
- User Action Event Properties 280
- Device State Event Properties 281
- Properties 282
- Device Properties 285
- Keyboard Shortcuts 287
- View Physical Map F7 288
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