Hp StorageWorks XP Remote Web Console Software Manual de usuario descargar pdf (Pagina 75)

Problems Causes and Solutions

An error occurred while

restoring the pair.

Causes:

• A volume is blocked because a failure occurred in the hard disk drive.

Solutions:

• Delete the XP Snapshot pair that is blocked, and call HP

technical support. For details about deleting pairs, see

“Deleting XP Snapshot Pairs”onpage65.

Avolumeisblocked.

Causes:

• A failure occurred in two or more hard disk drives.

• The breaker was turned off once and then the power supply was switched

on.

Solutions:

• Ask HP technical support to solve the problem.

Trouble occurs on the

application software

installed in the host

computer in order to

monitor the volumes.

Causes:

• Access to thevolumeisrejected.

Solutions:

• Terminate the application software which monitors the volumes.

• Change all the XP Snapshot pair statuses to PSUS, then start the

application software to monitor the volumes.

For details about the relations between the pair status and host access, see

Table 2 on page 16.

When the host computer

triestoaccessthe port,

an error occurs and the

host cannot access the

port.

Causes:

• Some ports go ofﬂinebecause theaccesstothe volume on theother

port(s) is rejected.

Solutions:

• Wait for a while, then try the operation again.

• If the application software is installed in the host to monitor the volume,

terminate the application.

When you are operating

Remote Web Console,

time-out occurs frequently.

Causes:

• The load on the Remote Web Console computer is too heavy, so the

Remote Web Console computer cannot respond to the SVP.

• The period of time until time-out occurs is set too short.

Solutions:

• Wait for a while, then try the operation again.

• Verify the environment parameter setting for the Remote Web console

RMI time-out period.

For information about how to set the RMI time-out period,see the HP

StorageWorks XP24000 Remote Web Console User’s Guide.

When the problems cannot be solved by the solutions in Table 24 on page 73, or when the problems that

are not in Table 24 on page 73 occurs, call HP technical support.

Procedure to Recover a Blocked Pool

When a pool is blocked, you need to recover the pool-VOLs, pool, XP Snapshot pairs, and V-VOLs, in

tha

t order. This section describes the procedure to recover the blocked pool.

• Recovery of the pool-VOLs

If the pool-VOL is blocked, call HP technical support.

• Rec

overy of the pool

To recover the pool:

1. Display the Pool window.

2. Sel

ect and right-click the blocked pool in the Pool tree in the Pool window.

XP24000 Snapshot User's Guide

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Hp StorageWorks XP Remote Web Console Software Manual de usuario Pagina 75

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