Hp Surestore 6.140 Tape Library Manual de usuario Pagina 9
- Pagina / 240
- Tabla de contenidos
- SOLUCIÓN DE PROBLEMAS
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
Contents
ix
4. Understanding Errors and Troubleshooting
Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Troubleshooting Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Understanding Error Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Understanding Error States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Soft (Recovered) Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Partial Availability State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Hard (Unrecovered) Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Clearing the Failed State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Host Software and Media Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Backup Software Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Interpreting Library LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Troubleshooting Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Diagnostic Support Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
HP Library & Tape Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
Support Tools Manager (STM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
Overview of STM Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
Performing Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38
Using the STM Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38
Reviewing Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39
Types of STM Tools for Tape Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-41
Expert Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42
Sysdiag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-48
SCSITAC Sections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-49
SCSIDLT Sections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-49
Removing and Replacing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51
Removing a Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51
Replacing a Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-52
Removing and Replacing Drive Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-54
Drive Replacement Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-54
Unloading a Tape from a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-55
Taking a Drive Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-55
Removing a Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-56
Installing a Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-58
Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60
Checking the Firmware Revision. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-61
Using the Remote Management Card (library firmware only) . . . . . . . . . . . . . . . . 4-62
Using a Host Diagnostic Utility (drive and library firmware). . . . . . . . . . . . . . . . . 4-63
- HP SureStore E Tape Library 1
- Model 12/140 1
- Warranty 2
- Printing History 4
- In This Manual 6
- Contents 10
- 1 Getting Started 17
- Library Overview 19
- Personnel only) 21
- Choosing a Location 22
- Getting Started 23
- Setting Up the Library 24
- Host Library 32
- Getting Started 37
- Chapter 1 1-21 37
- Configuring the Host System 38
- HP-UX Hosts 39
- MPE/iX Hosts 44
- 2 Library Operations 59
- Front Panel Overview 61
- Administration and Service) 62
- Library Operations 63
- Status Bar 64
- Library Operations 66
- Chapter 22-8 66
- Using Tapes 67
- Maintaining Tape Cartridges 68
- Magazine Access 69
- Mailslot Access 71
- Drive and Tape Operations 72
- Cleaning a Drive 73
- Moving Tapes Between Slots 74
- 3 Library Administration 75
- Configuring the Library 77
- Configuration 78
- Configuring the Mailslot 80
- Overview 83
- Management Card 88
- Setting SCSI IDs 93
- Setting the Date and Time 96
- Library Information 98
- Drive Information 100
- Configuration Information 101
- Date and Time 101
- Firmware Revisions 102
- Power Supplies 102
- Library Administration 103
- Library Administration 106
- Chapter 33-32 106
- 4 Understanding Errors and 107
- Troubleshooting 107
- Chapter Overview 108
- No, solid amber 109
- Understanding Error Types 110
- Understanding Error States 111
- Soft (Recovered) Errors 112
- Chapter 4 4-7 113
- Partial Availability State 114
- Errors & Troubleshooting 115
- Drive Event Log from 116
- Hard (Unrecovered) Errors 119
- Interpreting Library LEDs 123
- Diagnostic Support Tools 141
- Support Tools Manager (STM) 142
- Chapter 4 4-37 143
- Drive Tool 148
- Robotics Controller Tool 150
- Removing and Replacing Cards 157
- Replacing a Card 158
- Drive Replacement Overview 160
- Unloading a Tape from a Drive 161
- Taking a Drive Offline 161
- Removing a Drive Module 162
- Installing a Drive Module 164
- Upgrading Firmware 166
- (library firmware only) 168
- (drive and library firmware) 169
- (drive firmware only) 170
- A Technical Specifications 171
- Appendix Overview 172
- Environmental Specifications 173
- Library Specifications 174
- Specifications by Model 175
- Cable Specifications 177
- Technical Specifications 178
- Appendix AA-8 178
- B Customer Support 179
- Registering Your Product 180
- Service Contracts 181
- Backup Software Support 183
- Supplies and Accessories 184
- Fibre Channel 185
- C-2 Appendix C 186
- Introduction to Fibre Channel 186
- Appendix C C-3 187
- Fibre Channel Terminology 187
- C-4 Appendix C 188
- Appendix C C-5 189
- Fibre Channel with Libraries 189
- C-6 Appendix C 190
- Fibre Channel Technology 190
- Appendix C C-7 191
- C-8 Appendix C 192
- Appendix C C-9 193
- C-10 Appendix C 194
- Appendix C C-11 195
- C-12 Appendix C 196
- Appendix C C-13 197
- Appendix C C-15 199
- C-16 Appendix C 200
- D Drives and Media 201
- Format Compatibility 203
- Media Compatibililty 203
- Drives & Media 205
- Using DLT Tape Cartridges 207
- Troubleshooting DLT Drives 214
- HP Ultrium Drives & Media 219
- Using HP Ultrium Cartridges 221
- Drives and Media 230
- Appendix DD-30 230
- Glossary 231
- 2 Index 236
- 4 Index 238
- 6 Index 240
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