Hp XP Performance Advisor Software Manual de usuario descargar pdf (Pagina 91)

7 Troubleshooting

This section addresses questions and problems that customers have experienced while using the

Performance Advisor XP CLUI. Following are some common error messages, their causes, and suggested

solutions:

Classpath err or

Problem: Unable to initialize threads: cannot ﬁnd class java/lang/Thread Could not create Java VM.

Solution: Earlier versions of the Performance Advisor XP CLUI required the user to set some environment

variables. T

his error message indicates that the classpath environment variable was not set correctly. (This

error must not occur with new install scripts.) Report this error directly to your HP contact.

Install script exits with an error

Problem: Install script exits with the message: ’JRE was not found in path <jre_location>. Check the location and try ag

Solution: The location the user entered for the java environment is not valid. In UNIX variants, execute

install.sh and enter the correct path to the java environment. In Windows, edit the JAVA_HOME

environment variable, and run the install.bat script again.

Problem: Install script exits with the message: ’install.sh: this script must be run as root....exiting’.

Solution:Youarenotloggedinastherootuser.Loginasroot,andruninstall.sh again.

Common command errors

Problem: Command outputs this message: ’ Error reading console output’.

Solution: If you are connecting to a Unix system remotely using telnet, your terminal emu lation is not

supported. You ca n try running the command using a different terminal emulation, such as xterm or

ansi. Oth

erwise, contact your HP representative.

Problem: Command outputs this message: ’ERROR: No data returned for command’.

Solution: One of the parameters is n ot entered correctly or the managem ent station does not h ave a

data collector running for the requested data set.

HP StorageWorks Performance Advisor XP Software command-line user interface user guide

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Hp XP Performance Advisor Software Manual de usuario Pagina 91