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11 Troubleshooting
Introduction
If you are having problems with installing your HP Server or booting it up, this
chapter provides information on the different tools available for common
installation problems, troubleshooting operational problems and error messages.
Common Installation Problems
The following sections contain general procedures to help you locate installation
problems. If you need assistance, it is recommended that you contact your reseller
first. If you require assistance from Hewlett-Packard, see the "Warranty or
Service/Support Booklet" or refer to the HP Server rx4610 Resource CD-ROM
included with your product.
WARNING Before removing the top cover, always disconnect the power
cord and unplug telephone cables. Disconnect telephone
cables to avoid exposure to shock hazard from telephone
ringing voltages. Disconnect the power cord to avoid exposure
to high energy levels that may cause burns when parts are
short-circuited by metal objects such as tools or jewelry.
The power switch does NOT turn off the standby power.
Disconnect the power cord from the HP Server before
handling components.
CAUTION Replace the top cover before operating the HP Server, even
for a short time. Otherwise, overheating can damage chips,
boards, and mass storage devices.
However, you can safely remove the PCI access panel while
the HP Server is running to remove and replace PCI Hot Plug
boards. For any other service activity requiring access to the
processor baseboard or I/O baseboard, power down the HP
Server and observe all safety precautions.
- User Guide 1
- Audience Assumptions 2
- Contents 3
- Activity LED 11
- Open/Close Button 11
- Activity 12
- LCD DISPLAY 13
- • +48 V 14
- • +12 V standby 14
- Power Supply Indicators 15
- Rear View 16
- Legacy I/O Panel 17
- Powering-Up the HP Server 19
- Powering-Down the HP Server 20
- Server 21
- Main Cover 22
- Tools Required 23
- Removing the Top Cover 23
- Replacing the Top Cover 24
- 3 Installing Fans and Power 27
- Supplies 27
- Removing the 172 mm Fans 28
- Installing the 172 mm Fans 29
- Hot Swapping the 120 mm Fans 30
- Installing the 120 mm Fans 31
- Hot Swapping Power Supplies 32
- Removing a Power Supply 33
- Installing a Power Supply 34
- Mass Storage Guidelines 35
- Boot Priority 36
- Removing a Hard Disk Drive 38
- Installing the DVD Drive 42
- Removing the Hard Disk Bay 44
- Installing the Hard Disk Bay 45
- Removing the SCSI Backplane 46
- 1. Disconnect the cable 48
- 2. Remove the two screws 48
- Converters 52
- Removing Memory Boards 53
- Installing Memory Boards 55
- Installing DIMMs 57
- Removing a Processor 68
- Figure 6-7. The Triple Beam 74
- IRQ Settings 78
- Installing Accessory Boards 79
- PCI Hot Plug Slots 83
- Non PCI Hot Plug Slots 83
- Removing Accessory Boards 85
- 8 Server Management Boards 89
- Hot Swap Controller (HSC) 91
- I/O Baseboard 92
- Remove protective 93
- Sideplane cover 93
- Installing the I/O Baseboard 95
- Sideplane Board 97
- PCI Hot Plug LED Board 100
- Legacy I/O Board 102
- Server Management 103
- DVD Cable 103
- Floppy Disk 103
- Drive Cable 103
- Bracket 107
- 9 Connecting the Monitor 113
- Keyboard, and Mouse 113
- Introduction 115
- Configuring the HP Server 115
- Accelerated Cool Down 123
- FRB3 Timeout 124
- Using BIOS Setup 131
- Using the SELViewer Utility 141
- Using the SDR Viewer Utility 145
- Upgrading the Server 150
- Clearing CMOS by Jumper: 152
- Upgrading the Firmware 155
- Parameters 160
- Comparing the FRU File 166
- Loads Specified SDR File 166
- Comparing the SDR File 166
- Configuration File 167
- Cleaning Up and Exiting 168
- 11 Troubleshooting 169
- Troubleshooting Sequence 170
- Chapter 11 Troubleshooting 171
- BIOS Error Codes\Messages 181
- Beep Codes 186
- Table 11-1. BMC Beep Codes 187
- Types of Memory Tests 188
- User Notification 189
- Base Memory Test 191
- User Action 192
- Error Logging 193
- Extended Memory Test 197
- Examples 199
- Memory Test Duration 201
- Aborting the Memory Test 201
- Setup Dialog 202
- A Specifications 207
- Requirements 208
- Appendix A Specifications 209
- VGA Video Port 211
- Keyboard and Mouse 212
- Parallel Port 213
- Serial Ports A and B 214
- Universal Serial Bus (USB) 215
- Figure A-7. SCSI Connector 216
- Figure A-8. IDE Connector 217
- Information on Jumpers 222
- J4A1 J7A1 229
- J7A1 J7A1 231
- I/O Baseboard Jumpers 233
- Determining DC-to-DC Status 236
- Worksheet 239
- C INI File Format 241
- Appendix C INI File Format 242
- Data Markers 243
- BMC, 178, 179 245
- Fan Fail LED, 2 246
- Front Panel LCD, 2 246
- General Fault LED, 2 246
- INIT, 2 247
- System Power LED, 2 249
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