HP Vectra VA6 Guía de usuario

HP Vectra PCsHP Kayak PC WorkstationsDiagToolsUser’s Guideguard.bk : guard-fc.fb4 Page 1 Wednesday, June 30, 1999 3:06 PM

x English Appendix A The Error CodesError Code Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420001h – 00CCh:

English xi0F02h – 0F05h: ATAPI Removable Devices Error Codes . . . . . . . 751000h – 100Dh: Multiple Processor Error Codes . . . . . . . . . . . . .

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1Starting DiagToolsThis chapter describes how to set up and start the Vectra and Kayak Hardware Diagnostics.guard.bk : guard1.fb4 Page 1 Wednesday,

1 Starting DiagToolsInstalling and Setting Up DiagTools2 EnglishInstalling and Setting Up DiagToolsNet Vectra PC UsersIf you are a Net Vectra PC use

English 31 Starting DiagToolsInstalling and Setting Up DiagToolsDownloading and Installing the Latest VersionYou can download the latest version of

1 Starting DiagToolsInstalling and Setting Up DiagTools4 EnglishOnce you have downloaded the self-extracting DiagTools file, follow these steps:1 Ex

English 51 Starting DiagToolsInstalling and Setting Up DiagToolsIf you have the TopTools version of DiagToolsIf you have downloaded the TopTools ver

1 Starting DiagToolsInstalling and Setting Up DiagTools6 English3 Change to the directory where you extracted the DiagTools package.For example cd \

English 71 Starting DiagToolsBefore Running DiagToolsBefore Running DiagToolsBefore you run the Hardware Diagnostics, ensure that the following are

NoticeThe information contained in this document is subject to change without notice.Hewlett-Packard makes no warranty of any kind with regard to this

1 Starting DiagToolsStarting DiagTools from a Diskette8 EnglishStarting DiagTools from a DisketteOnce you have created the diskette(s), you can star

English 91 Starting DiagToolsStarting DiagTools from the Hard Disk Drive•A message such as Non-System disk or disk error, Replace and press any key

1 Starting DiagToolsThe Welcome Screen10 EnglishIf There is a ProblemIf you have a Net Vectra PC and cannot start Hardware Diagnostics, your PC may

2Hardware DetectionThis chapter describes the hardware detection phase of the Vectra and Kayak Hardware Diagnostics.guard.bk : guard2.fb4 Page 11 We

2 Hardware DetectionOverview of Hardware Detection12 EnglishOverview of Hardware DetectionHardware detection determines which tests are appropriate

English 132 Hardware DetectionOverview of Hardware DetectionHardware Detection ResultsThe following is an example of a screen that will appear after

2 Hardware DetectionWhat is Detected14 EnglishWhat is DetectedThe following can be detected in the hardware detection phase:❒ Product name and versi

English 152 Hardware DetectionIf a PC Component is Not DetectedIf a PC Component is Not DetectedIf a component or device in your PC (such as a hard

2 Hardware DetectionIf a PC Component is Not Detected16 Englishguard.bk : guard2.fb4 Page 16 Wednesday, June 30, 1999 3:06 PM

3Basic System TestThis chapter describes the basic system test performed by the Vectra and Kayak Hardware Diagnostics.guard.bk : guard3.fb4 Page 17

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3 Basic System TestOverview of the Basic System Test18 EnglishOverview of the Basic System TestThe basic system test is performed after hardware det

English 193 Basic System TestTest Result: PASSTest Result: PASSIf the basic system test is successful, a screen similar to the following will appear

3 Basic System TestTest Result: FAIL20 EnglishIf you are a less experienced user, contact your local or HP-dedicated support agent for assistance. Y

English 213 Basic System TestTest Result: FAILWhat to do if the Basic System Test FailsThe following actions are recommended:•Create a Support Ticke

3 Basic System TestWhat is Tested22 EnglishWhat is TestedThe basic tests include the following:❒ Basic System Tests, to verify the correct functioni

English 233 Basic System TestWhat is Tested❒ Keyboard tests:•Keyboard controller •Keyboard clock line •Keyboard data line ❒ VESA Video memory test❒

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4Advanced System TestsThis chapter describes the advanced system tests. Individual PC components can be thoroughly tested using the advanced system te

4 Advanced System TestsOverview of the Advanced System Tests26 EnglishOverview of the Advanced System TestsThe advanced system tests can be used to

English 274 Advanced System TestsHelp on Advanced TestsHelp on Advanced TestsYou can get more information about each available test. There are two w

Who Should Read This Bookiv EnglishWho Should Read This BookThis manual is for anyone who wants to: •Diagnose hardware problems on a Vectra PC or K

4 Advanced System TestsHow to Run an Advanced System Test28 English1 At the top menu bar, select the component to test. The following components are

English 294 Advanced System TestsBatch TestsOnce the test has completed, a window appears indicating the result: Test Passed or Test Failed. The win

4 Advanced System TestsBatch Tests30 EnglishSelecting Batch TestsFirst, you must configure the batch test. To do this, use the Edit Batch Parameters

English 314 Advanced System TestsWhat to do if a Test FailsWhat to do if a Test FailsThe following actions are recommended:1Press to exit the Adva

4 Advanced System TestsWhat To Do If You Get An Error Code32 EnglishWhat To Do If You Get An Error CodeConsult the error codes lists in Appendix A.

5The Support TicketThis chapter describes the Support Ticket, which is a record of the test results and the PC’s configuration.guard.bk : guard5.fb4

5 The Support TicketWhat is the Support Ticket?34 EnglishWhat is the Support Ticket?The Support Ticket is a text file that contains a complete recor

English 355 The Support TicketAdding Comments to the Support TicketAdding Comments to the Support TicketYou can add extra information or your own co

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6HP Customer Care Service and Supportguard.bk : guard6.fb4 Page 37 Wednesday, June 30, 1999 3:06 PM

English vOverview of DiagToolsOverview of DiagToolsThe Vectra and Kayak hardware diagnostics utility has four parts:❒ Hardware Detection, which automa

6 HP Customer Care Service and SupportYour HP Authorized Reseller38 English Your HP Authorized ResellerHP Authorized Resellers have been trained on

English 396 HP Customer Care Service and SupportHewlett-Packard Telephone SupportHewlett-Packard Telephone SupportHP North American Customer Suppo

6 HP Customer Care Service and SupportLifeline Telephone Support40 English Please have the following information ready when you call so that your e

Appendix AThe Error CodesThis appendix lists all error codes produced by the Hardware Diagnostics advanced tests. A description of the error and a rec

Appendix A The Error CodesError Code Overview42 EnglishError Code OverviewThe error codes are categorized by component in ascending order:0001h – 00

English 43Appendix A The Error Codes0001h – 00CCh: System Error Codes0001h – 00CCh: System Error CodesCode Explanation Details/Parts to Check0001h C

Appendix A The Error Codes0001h – 00CCh: System Error Codes44 English0009h Cannot enable the A20 line. Keyboard controller error.Check connections t

English 45Appendix A The Error Codes0001h – 00CCh: System Error Codes0020h NDP (Numeric Data Processor) is not ready.Processor error. Check that the

Appendix A The Error Codes0001h – 00CCh: System Error Codes46 English002Dh NDP stack pop error. Processor error. Check that the processor is correct

English 47Appendix A The Error Codes0001h – 00CCh: System Error Codes0062h The Real Time Clock is running at a faster rate.Real Time Clock (RTC) err

Where to Get the Diagnostics Softwarevi EnglishVectra VL 5/xxx Series 5Vectra VL 6/xxx Series 6Vectra VL 6/xxx Series 7Vectra VL 6/xxx Series 8Vect

Appendix A The Error Codes0001h – 00CCh: System Error Codes48 English0077h Periodic time update cycle not occurring. Real Time Clock (RTC) error.Ins

English 49Appendix A The Error Codes0001h – 00CCh: System Error Codes0090h PnP function 00 failed. Install new system BIOS.0091h PnP function 01 fai

Appendix A The Error Codes0001h – 00CCh: System Error Codes50 English00A4h NVRam base address is invalid. Install new system BIOS.00A5h PnP function

English 51Appendix A The Error Codes0100h – 01A4h: Memory Error Codes0100h – 01A4h: Memory Error CodesCode Explanation Details/Parts to Check0100h R

Appendix A The Error Codes0100h – 01A4h: Memory Error Codes52 English0150h Failure at XXXXXXXXh, bit position bbh. Memory error.Replace appropriate

English 53Appendix A The Error Codes0100h – 01A4h: Memory Error Codes01A3h L2 cache commands test failed. Cache memory error.If problem persists, in

Appendix A The Error Codes0201h – 02FFh: Hard Disk Error Codes54 English0201h – 02FFh: Hard Disk Error CodesCode Explanation Details/Parts to Check0

English 55Appendix A The Error Codes0201h – 02FFh: Hard Disk Error Codes0210h CRC or ECC data error in sequential test. Diagnostic test error.Re-run

Appendix A The Error Codes0201h – 02FFh: Hard Disk Error Codes56 English0281h All Sectors in Test Cylinder are bad. Hard disk error.Install new hard

English 57Appendix A The Error Codes0301h – 03FFh: Floppy Disk Error Codes0301h – 03FFh: Floppy Disk Error Codes02F5H Number of blocks error. Format

Contents English viiWho Should Read This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ivWhat is DiagTools? . . . . . . . . .

Appendix A The Error Codes0301h – 03FFh: Floppy Disk Error Codes58 English0307h Drive parameter activity failed in sequential test.Floppy disk drive

English 59Appendix A The Error Codes0301h – 03FFh: Floppy Disk Error Codes0342h Address mark not found in random test. Floppy disk drive error.Check

Appendix A The Error Codes0301h – 03FFh: Floppy Disk Error Codes60 English03AAh Drive not ready. Floppy disk drive error.Check your floppy disk driv

English 61Appendix A The Error Codes0400h – 04FFh: Keyboard Error Codes0400h – 04FFh: Keyboard Error CodesCode Explanation Details/Parts to Check040

Appendix A The Error Codes0500h – 0590h: SCSI Error Codes62 English0500h – 0590h: SCSI Error CodesCode Explanation Details/Parts to Check0500h Error

English 63Appendix A The Error Codes0500h – 0590h: SCSI Error Codes050Ch Error in Partition Table. Read error in disk partition table area.050Dh Boo

Appendix A The Error Codes0500h – 0590h: SCSI Error Codes64 English0521h CD-ROM read error. SCSI CD-ROM error.Insert a CD-ROM into the CD-ROM drive.

English 65Appendix A The Error Codes0601h – 0617h: Serial Port Error Codes0601h – 0617h: Serial Port Error Codes Code Explanation Details/Parts to C

Appendix A The Error Codes0601h – 0617h: Serial Port Error Codes66 English0609h FIFO trigger level test failed at port XXXXh.Serial port controller

English 67Appendix A The Error Codes0701h – 0708h: Parallel Port Error Codes0701h – 0708h: Parallel Port Error CodesCode Explanation Details/Parts t

viii English 2 Hardware DetectionOverview of Hardware Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12During Hardware Detection .

Appendix A The Error Codes0801h – 806h: Sound Blaster Compatible Error Codes68 English0801h – 806h: Sound Blaster Compatible Error Codes Code Explan

English 69Appendix A The Error Codes0810h: PC Speaker Error Code0810h: PC Speaker Error Code0801h – 806h: Windows Sound System Compatible Error Code

Appendix A The Error Codes0830h: Joystick Port Test Error Code70 English0830h: Joystick Port Test Error Code0900h – 090Fh: Video Error Codes0815h Fr

English 71Appendix A The Error Codes0900h – 090Fh: Video Error Codes0901h Video adapter attribute test failed. Video controller error.Install new:•v

Appendix A The Error Codes0A00h – 0A12h: CD-ROM Error Codes72 English0A00h – 0A12h: CD-ROM Error CodesCode Explanation Details/Parts to Check0A00h N

English 73Appendix A The Error Codes0C00h – 0C07h: IDE Tape Error Codes0C00h – 0C07h: IDE Tape Error Codes0A10h Random play test failed. No data in

Appendix A The Error Codes0E00h – 0E5Fh: SMBus (System Management Bus) Error Codes74 English0E00h – 0E5Fh: SMBus (System Management Bus) Error Codes

English 75Appendix A The Error Codes0F02h – 0F05h: ATAPI Removable Devices Error Codes0F02h – 0F05h: ATAPI Removable Devices Error Codes0E52h 16LC63

Appendix A The Error Codes1000h – 100Dh: Multiple Processor Error Codes76 English1000h – 100Dh: Multiple Processor Error Codes0F04h Seek operation f

English 77Appendix A The Error Codes1000h – 100Dh: Multiple Processor Error Codes100Ch Memory map I/O access test failed on processor X at address X

English ixHow to Run an Advanced System Test. . . . . . . . . . . . . . . . . . . . . . . . 27Batch Tests. . . . . . . . . . . . . . . . . . . . . .

Appendix A The Error Codes1000h – 100Dh: Multiple Processor Error Codes78 English1014h L2 cache commands test failed. Check processor, L2 cache and

English 79Appendix A The Error Codes1500h – 1503h: Modem Error Codes1500h – 1503h: Modem Error Codes1031h L2 Cache Parity error. Cache memory error.

Appendix A The Error Codes9600h – 960Fh: IDE Disk Error Codes80 English9600h – 960Fh: IDE Disk Error CodesCode Explanation Details/Parts to Check096

English 81Appendix A The Error Codes9610h – 9630h: Plugged-in Tests Error Codes9610h – 9630h: Plugged-in Tests Error CodesCode Explanation Details/P

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