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English v
Overview of DiagTools
Overview of DiagTools
The Vectra and Kayak hardware diagnostics utility has four parts:
❒ Hardware Detection, which automatically detects the complete
hardware configuration of a Vectra PC or Kayak PC Workstation.
Hardware detection is described in chapter 2.
❒ The Basic Tests, which determine the correct functioning of the PC
as a whole. The basic test phase is described in chapter 3.
❒ The Advanced Tests. These provide complete, in-depth testing and
diagnosis of the PC’s individual components. The advanced test
phase is described in chapter 4.
❒ The Support Ticket, which is a complete record of the test results
and the PC’s configuration. The support ticket can be used to
communicate the test results to your local or HP-dedicated Support
Agent. This is described in chapter 5.
Compatibility
DiagTools can run on the following HP Vectra PC and HP Kayak PC
Workstation platforms:
❒ All Vectra V–Line and X–Line PCs and PC Workstations released
after June, 1997.
❒ All HP Kayak PC Workstations.
❒ Vectra VE 5/xxx Series 2
Vectra VE 5/xxx Series 3
Vectra VE 5/xxx Series 4
Vectra VE C/xxx Series 7
Vectra VE 6/xxx Series 8
Vectra VL 5/xxx Series 4
guard.bk : title.fb4 Page v Wednesday, June 30, 1999 3:06 PM
- DiagTools 1
- User’s Guide 1
- Who Should Read This Book 4
- What is DiagTools? 4
- Overview of DiagTools 5
- Compatibility 5
- Contents 7
- English ix 9
- English xi 11
- Starting DiagTools 13
- Net Vectra PC Users 14
- Administrators 14
- 1 Starting DiagTools 16
- 4 English 16
- Before Running DiagTools 19
- If There is a Problem 20
- The Welcome Screen 22
- Hardware Detection 23
- During Hardware Detection 24
- Hardware Detection Results 25
- What is Detected 26
- English 15 27
- 2 Hardware Detection 27
- 16 English 28
- Basic System Test 29
- Test Result: PASS 31
- Test Result: FAIL 32
- What is Tested 34
- 3 Basic System Test 36
- 24 English 36
- Advanced System Tests 37
- 4 Advanced System Tests 38
- 26 English 38
- Help on Advanced Tests 39
- Batch Tests 41
- Selecting Batch Tests 42
- Running the Batch Test 42
- What to do if a Test Fails 43
- If the Error Code is Not 44
- Sending Comments and 44
- Suggestions to HP 44
- The Support Ticket 45
- What is the Support Ticket? 46
- Creating a Support Ticket 46
- English 35 47
- 5 The Support Ticket 47
- Operating System, enter the 47
- 36 English 48
- HP Customer Care Service and 49
- Your HP Authorized Reseller 50
- Lifeline Telephone Support 52
- Appendix A 53
- The Error Codes 53
- Error Code Overview 54
- English 43 55
- Appendix A The Error Codes 55
- 44 English 56
- English 45 57
- 46 English 58
- English 47 59
- 48 English 60
- English 49 61
- 50 English 62
- English 51 63
- 52 English 64
- 54 English 66
- English 55 67
- 56 English 68
- English 57 69
- 58 English 70
- English 59 71
- 60 English 72
- English 61 73
- 62 English 74
- English 63 75
- 64 English 76
- English 65 77
- 66 English 78
- English 67 79
- 0810h: PC Speaker Error Code 81
- Error Codes 81
- 72 English 84
- English 73 85
- English 75 87
- 76 English 88
- English 79 91
- 80 English 92
- 82 English 94
- DiagTools User’s Guide 96
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