HP ePrint Enterprise Guía para resolver problemas descargar pdf (Pagina 39)

NOTE: Microsoft 2007 Office System Driver: Data Connectivity Components should also be installed on the

Server if you are using any version of Microsoft Office, other than Microsoft Office 2007. It can be

downloaded from here:

http://www.microsoft.com/en-us/download/details.aspx?id=23734

2.5.8 Unable to log in to the HP ePrint Enterprise administration page even after

entering credentials

You are not be able to log in to the HP ePrint Enterprise administration page, even after entering credentials.

After entering user name and password credentials, and clicking Login, the login page remains unchanged

with a blank password field.

To resolve this issue, complete the following steps:

1. Close the HP ePrint Enterprise administration page.

2. In the Server Manager, click Configure IE ESC.

3. In the IE ESC window, turn off this feature for the Administrators group.

4. Launch the HP ePrint Enterprise and log in with your credentials.

2.6 Advanced logging

HP ePrint Enterprise can be configured to log more information to help the support team while investigating

and resolving issues.

2.6.1 Driver logging

To configure verbose logging to HP CloudPrint printer driver, add a REG_SZ key named DriverLogLevel with

value ‘DEBUG’ inside HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\HP CloudPrint registry key:

Section 2.6 Advanced logging 33

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HP ePrint Enterprise Guía para resolver problemas Pagina 39