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137HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
7
Troubleshooting
This chapter describes how to identify and resolve the problems that can cause an
HP StorageWorks MSL Series tape library to malfunction. Sections in this chapter
include:
■ Identifying Platform Problems, page 138
■ Performing Error Recovery, page 139
■ Troubleshooting General Problems, page 169
■ Using Diagnostic Support Tools, page 175
■ Running Library Diagnostic Tests, page 176
- MSL5000 and MSL6000 series 1
- Fourth Edition (April 2003) 2
- Part Number: 231910-004 2
- Contents 10
- About this Guide 13
- Related Documentation 14
- Conventions 14
- Equipment Symbols 15
- Rack Stability 16
- Getting Help 17
- Introduction 19
- Accessories 20
- Tape Drives 21
- Ultrium Tape Drives 22
- Ultrium Tape Cartridges 22
- DLT and SDLT Tape Drives 24
- DLT Tape Cartridges 25
- SDLT Tape Cartridges 26
- Magazines 27
- Power Supplies 28
- Robotics 30
- Library Controller Board 31
- 1 Library Controller Board 32
- Front Panel Indicators 35
- Multi Unit Library Systems 36
- 1 PTM Interface Connector 37
- Installation 39
- Setting Up the Tabletop Model 40
- 1 Left Retaining Screw 46
- 2 Right Retaining Screw 46
- Applying Power to the Library 47
- Supported SCSI Cables 49
- 2 To Library Controller Board 50
- 3 To Host System 50
- 1 SCSI Terminator 50
- Setting a SCSI ID 55
- Setting Up a Reserved Slot 58
- To reserve a slot: 61
- Front Panel 68
- 2 Library Status LED 69
- Indicators 70
- GUI Touch Screen 71
- Host System 72
- Initialization Screen 73
- Library Status Screen 74
- Technical Support Information 75
- Magazine Access 77
- GUI Contrast Controls 78
- Figure 45: Menu screen 81
- Library Options 82
- SCSI Options 85
- Network Options 90
- Library Info 91
- Cartridge Map 91
- Edit Options Area 93
- Passwords 95
- Diagnostics 97
- Security Level 98
- Removing Magazines 99
- Operation 100
- 1 Left-hand Magazine(s) 100
- 2 Right-hand Magazine(s) 100
- 1 Mail Slot Holder 102
- 1 Tape Cartridge 102
- Ultrium Labels 103
- (seeFigure 62) 104
- SDLT and DLT Labels 105
- Media Label Identifiers 106
- Remote Management 107
- Interface 107
- Overview 108
- Remote Management Interface 109
- Figure 66: Status screen 111
- Using Menu Buttons 112
- Move Media 113
- Figure 68: Setup screen 114
- Library Configuration 115
- SCSI Configuration 116
- Drive Configuration 117
- Functions 118
- Figure 73: History screen 119
- Maintenance 121
- Maintaining Tape Cartridges 123
- Ultrium Cartridges 124
- DLT and SDLT Cartridges 124
- Worn (Do Not Use) 126
- Running a Cleaning Cartridge 127
- Type box 132
- Updating Firmware 133
- Firmware Flashing Procedure 135
- Troubleshooting 137
- Identifying Platform Problems 138
- Performing Error Recovery 139
- Fault Symptom Codes (FSCs) 140
- Regulatory Compliance 179
- Class A Equipment 180
- Class B Equipment 180
- Modifications 181
- United States only 181
- European Union Notice 182
- BSMI Class A Notice 183
- Japanese Notice 183
- Laser Device 183
- Laser Safety Warnings 184
- Laser Specifications 184
- Laser Regulation Labels 185
- Regulatory Compliance Notices 186
- Specifications 187
- Mechanical 189
- Environmental (All Models) 190
- Acoustics 192
- Safety and Regulatory 193
- Electrostatic Discharge 195
- Grounding Methods 196
- Configuration Examples 197
- SCSI Cable Configurations 198
- Optional Fibre Channel Card 203
- Host Prerequisites 204
- Connectors and Indicators 205
- Serial Port 206
- Ethernet Port 206
- Fibre Channel Port 206
- SCSI VHDCI Connectors 206
- Configuration 207
- Figure 89: Reset switch 209
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