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HP RP7 Retail System Model 7100 Manual de usuario Pagina 33

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A Technical support
Contacting support
To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more
information about your product, including links to discussion forums and instructions on troubleshooting. You
can also
nd information on how to contact HP and open a support case.
Preparing to call technical support
If you can not solve a problem, you may need to call technical support. Have the following information
available when you call:
●
If the product is connected to an HP POS computer, provide the serial number of the POS computer
●
Purchase date on invoice
●
The spares part number located on the product
●
Condition under which the problem occurred
●
Error messages received
●
Hardware conguration
●
Name and version of the hardware and software you are using
Contacting support 27
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