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When connected with a USB cable, the product does not appear in the Print
& Fax list after the driver is selected.
Software troubleshooting
Make sure that your Mac operating system is Mac OS X 10.5 or later.
Hardware troubleshooting
1. Make sure that the product is turned on.
2. Make sure that the USB cable is connected correctly.
3. Make sure that you are using the appropriate high-speed USB cable.
4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnect
all of the devices from the chain, and connect the cable directly to the USB port on the computer
5. Check to see if more than two non-powered USB hubs are connected in a row on the chain.
Disconnect all of the devices from the chain, and then connect the cable directly to the USB port
on the computer.
NOTE: The iMac keyboard is a non-powered USB hub.
You are using a generic printer driver when using a USB connection
If you connected the USB cable before you installed the software, you might be using a generic printer
driver instead of the driver for this product.
1. Delete the generic printer driver.
2. Reinstall the software from the product CD. Do not connect the USB cable until the software
installation program prompts you.
3. If multiple printers are installed, make sure that you have selected the correct printer in the Format
For drop-down menu in the Print dialog box.
ENWW Solve common Mac problems 249
- LASERJET PRO CM1410 1
- User Guide 3
- Table of contents 7
- ENWW xiii 15
- 1 Product basics 17
- Product comparison 18
- Environmental features 19
- Accessibility features 20
- Product views 21
- Back view 22
- Interface ports 23
- Control panel layout 25
- Buttons on the Home screen 26
- Control panel help system 27
- 2 Control panel menus 29
- Setup Menu 30
- Reports menu 31
- Quick Forms menu 32
- Fax Setup menu 33
- ENWW Setup Menu 19 35
- System Setup menu 36
- ENWW Setup Menu 21 37
- Service menu 39
- Network Setup menu 41
- Function specific menus 42
- Fax Menu 43
- Scan Menu 45
- USB Flash Drive 45
- 3 Software for Windows 47
- Change print job settings 50
- Remove software for Windows 52
- OS Software 53
- 4 Use the product with Mac 55
- Software for Mac 56
- Software for Mac computers 60
- Print with Mac 61
- Print a cover page with Mac 62
- Use watermarks with Mac 62
- Fax with Mac 65
- Scan with Mac 66
- 5 Connect the product 67
- Printer sharing disclaimer 68
- Connect with USB 69
- Connect to a network 70
- Install the software 71
- Advanced wireless setup 74
- Configure IP network settings 75
- 6 Paper and print media 79
- Understand paper use 80
- ENWW Understand paper use 65 81
- Supported paper sizes 82
- Load the input tray 84
- 6. Close Tray 1 86
- Load the document feeder 87
- Configure the tray 88
- 7 Print tasks 89
- Cancel a print job 90
- Create printing shortcuts 93
- 3. Click the Finishing tab 99
- Create a booklet with Windows 112
- Walk-up USB printing 115
- Adjust color 118
- Manual color options 119
- Match colors 121
- 106 Chapter 8 Color ENWW 122
- Use copy functions 124
- Copy a multiple-page original 125
- Copy identification cards 126
- Cancel a copy job 127
- Reduce or enlarge a copy 127
- Collate a copy job 128
- Copy settings 129
- Define custom copy settings 132
- Restore copy default settings 132
- Copy photos 133
- Copy mixed size originals 134
- Use scan functions 138
- Cancel a scan 139
- Scan settings 140
- ENWW Scan settings 125 141
- Scan quality 142
- Scan a photo 143
- 128 Chapter 10 Scan ENWW 144
- Set up fax 146
- ENWW Set up fax 131 147
- Configure fax settings 150
- Use the HP Fax Setup Wizard 151
- Use the phone book 152
- Use speed dials 153
- Manage group-dial entries 154
- Set fax settings 155
- Set light/dark and resolution 157
- Cover-page templates 157
- Receive fax settings 158
- Set the answer mode 159
- Block or unblock fax numbers 159
- Set distinctive ring 160
- Set fax reprint settings 161
- Set the fax sounds volume 162
- Set stamp-received faxes 162
- Set fax polling 163
- Fax software 164
- Cancel a fax 164
- Delete faxes from memory 164
- Use fax on a VoIP service 166
- Fax memory 166
- Send a fax 166
- Fax from the document feeder 167
- Send a fax from the software 169
- Send a fax with confirmation 170
- Receive a fax 172
- Solve fax problems 174
- Fax error messages 176
- ENWW Solve fax problems 161 177
- 162 Chapter 11 Fax ENWW 178
- ENWW Solve fax problems 163 179
- 164 Chapter 11 Fax ENWW 180
- ENWW Solve fax problems 165 181
- Fax logs and reports 182
- Set the fax error report 183
- Change the fax speed 183
- Solve problems sending faxes 184
- Unable to use speed dials 188
- Unable to use group dials 188
- The fax does not respond 190
- Sender receives a busy signal 194
- No dial tone 195
- Solve general fax problems 196
- Fax quality is poor 197
- Print information pages 200
- Use the HP ToolboxFX software 201
- Fax Receive 202
- Fax phone book 202
- Fax send log 204
- Fax receive log 204
- Block Faxes 204
- System Settings 205
- Paper Setup 206
- Print Quality 206
- Print Density 206
- Paper Types 206
- System setup 206
- Print Settings 207
- Network Settings 207
- Features 208
- Use HP Web Jetadmin software 209
- Product security features 209
- Economy settings 210
- Supplies messages 211
- Manage print cartridges 212
- Replacement instructions 213
- Clean the product 218
- Clean the touch screen 220
- Product updates 221
- 13 Solve problems 223
- Self help 224
- Problem-solving checklist 225
- Control panel message types 228
- Control panel messages 228
- Prevent paper jams 238
- Clear jams 239
- 1. Turn the product off 240
- 5. Reinsert the tray 243
- Improve print quality 246
- Change the color options 247
- Print a cleaning page 249
- Check the print cartridges 250
- Section Print-cartridge 251
- 1 Yellow 251
- 4 Magenta 251
- Repeating defects 252
- The product does not print 254
- The product prints slowly 255
- Solve connectivity problems 257
- Product software problems 263
- Solve common Mac problems 264
- A Supplies and accessories 267
- Part numbers 268
- B Service and support 269
- End User License Agreement 273
- Customer support 276
- Repack the product 277
- C Product specifications 279
- Physical specifications 280
- Environmental specifications 280
- D Regulatory information 281
- FCC regulations 282
- Paper use 283
- Plastics 283
- HP LaserJet print supplies 283
- Material restrictions 284
- European Union 285
- Chemical substances 285
- For more information 285
- Declaration of Conformity 286
- Safety statements 290
- EMC statement (Korea) 291
- Laser statement for Finland 291
- GS statement (Germany) 291
- Substances Table (China) 292
- Australia statement 296
- Brazil ANATEL statement 296
- Canadian statements 296
- Notice for use in France 297
- Notice for use in Russia 297
- Korean statement 297
- Taiwan statement 297
- *CE861-90907* 308
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