HP 002-01A Guía para resolver problemas

Troubleshooting and Maintenance Guide

6 Troubleshooting and Maintenance GuideTroubleshooting Computer ProblemsThe troubleshooting tables in this section appear in the following order:

Troubleshooting Computer Problems 7Codec error messages appear when certain audio files are played.Open the file in Windows Media Player. Ensure t

8 Troubleshooting and Maintenance GuideCD and DVD Drives Symptom Possible solutionThe CD or DVD drive cannot read a disc, or it takes too long to

Troubleshooting Computer Problems 9I cannot record (burn) a disc. (continued)Select a slower write speed for the recording drive, if a slower spee

10 Troubleshooting and Maintenance GuideVideo Symptom Possible solutionSome video files do not play. Your file may be corrupt or in an unsupported

Troubleshooting Computer Problems 11Display (Monitor) In addition to the information listed here, also refer to the documentation that came with y

12 Troubleshooting and Maintenance GuideAHard Disk Drive Symptom Possible solutionComputer seems to be locked up and is not responding.Use the Win

Troubleshooting Computer Problems 13A new device does not work. To install or uninstall a device driver, you must be logged in with administrative

14 Troubleshooting and Maintenance GuideInternet Access Symptom Possible solutionI cannot connect to the Internet.Verify Internet settings, or con

Troubleshooting Computer Problems 15My Internet browser home page changed to something I did not want.You may have spyware on your computer. Spywa

The only warranties for Hewlett-Packard products and services are set forth in the express statements accompanying such products and services. Nothing

16 Troubleshooting and Maintenance GuideKeyboard and Mouse Symptom Possible solutionKeyboard commands and typing are not recognized by the compute

Troubleshooting Computer Problems 17Wireless keyboard or mouse does not work or is not detected. (continued)After the mouse connection is establi

18 Troubleshooting and Maintenance GuideI cannot move the cursor using the arrow keys on the number key pad.Press the Num Lock key. The Num Lock l

Troubleshooting Computer Problems 19Power Symptom Possible solutionComputer will not turn on or start.Ensure that the cables connecting the comput

20 Troubleshooting and Maintenance GuidePerformance Symptom Possible solutionSoftware programs and files take longer than normal to open or respon

Troubleshooting Computer Problems 21\Software programs and files take longer than normal to open or respond. (continued)Check for hard disk drive

22 Troubleshooting and Maintenance GuideRemote sensor is not receiving a signal from the remote control (select models only). 1 Click the Windows

Repairing Software Problems 23Repairing Software ProblemsYour computer uses the operating system and installed software programs during normal ope

Part number 5992-0899

Table of Contents iiiTable of ContentsMaintenance...1Crea

iv Table of Contents

Maintenance 1MaintenanceIt is important that you keep current backups of your important data, protect against data loss, and perform simple mainte

2 Troubleshooting and Maintenance GuideKeeping the Computer Free of Dust and DirtPhysical maintenance of your hardware is required to keep compone

Maintenance 3Cleaning fans, heat sink, and inside computerCritical components inside your computer system are cooled by fans. The heat sink absorb

4 Troubleshooting and Maintenance GuideAutomatic disk cleanup1 Click the Windows Start Button, All Programs, Accessories, System Tools, and then c

Maintenance 5Checking for Hard Disk Drive ErrorsPerform the following procedure to check the integrity of the hard disk drive in Windows Vista. Cl