HP 002-01A Guía para resolver problemas descargar pdf (Pagina 10)

6 Troubleshooting and Maintenance Guide

Troubleshooting Computer Problems

The troubleshooting tables in this section appear in the

following order:

 Audio

 CD and DVD Drives

 Video

 Display (Monitor)

 Hard Disk Drive

 Hardware Installation

 Internet Access

 Keyboard and Mouse

 Power

 Performance

 Miscellaneous

For more information about monitor problems, or for

problems related specifically to your printer, refer to

the documentation provided by the product

manufacturer.

Audio

Symptom Possible solution

No sound is produced. Press the Mute button on the keyboard to see whether the Mute feature is

enabled.

1 Click the Windows Start Button, and then click Control Panel.

2 Click Hardware and Sound, and then click Adjust system

volume.

3 If programs are muted, click the Mute button to unmute them.

Click the Volume icon ( ) on the task bar, or use the keyboard controls to

increase the volume.

Ensure that powered (active) speakers are turned on.

Turn off your computer and reconnect the speakers. Ensure that the speakers

are connected to an audio connector, not a Line In or headphone connector.

Press the Sleep button (select models only) or the Esc key on the keyboard, to

resume from sleep mode.

Unplug headphones if they are connected to your computer.

Sound is only coming out of

two speakers.

Ensure that all speakers are connected into the correct audio connectors.

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HP 002-01A Guía para resolver problemas Pagina 10