HP 002-01A Guía para resolver problemas descargar pdf (Pagina 17)

Troubleshooting Computer Problems 13

A new device does not work. To install or uninstall a device driver, you must be logged in

with administrative privileges. If you need to switch users, click

the Windows Start Button, click the Arrow button next to

the Lock button, and then click Switch User. Choose a user with

administrative privileges.

A device does not work after

installing a new device.

To resolve a device conflict, you may need to disable one of the devices or

uninstall an old device driver:

1 Click the Windows Start Button, right-click Computer, and then click

Properties.

2 Under Tasks, click Device Manager.

3 Click the plus sign (+) next to the problem device, and check for

exclamation points in a yellow circle near the device icon. The

exclamation point means that there is a device conflict or a problem with

the device. Exclamation points do not always appear when a device is not

working properly.

4 If you have removed a hardware device, and the device driver is listed in

the Device Manager, this may be causing the device conflict. To uninstall

the old driver so that the new device driver works properly, right-click the

device, click Uninstall, and then click OK.

5 Double-click the name of the device, and then select Properties.

6 Click the Resources tab to verify that there is a device conflict.

7 Click the General tab to see whether your device is enabled and working

properly. If it is available, click the Troubleshoot button, and then follow

the onscreen instructions in the device troubleshooter wizard.

8 Click the Windows Start Button, click the Arrow

button next to the Lock button, and then click Restart.

Hardware Installation (continued)

Symptom Possible solution

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HP 002-01A Guía para resolver problemas Pagina 17