
Ink Supplies Troubleshooting
3-14
HP DesignJets 500, 510 and 800 Series Printers Service Manual
Printhead Status Messages
There are two circumstances under which you may need to replace a
Printhead:
The Printer has detected that the Printhead is faulty or is of the
wrong model type.
During the Printhead Alignment or
Troubleshooting
procedure
the Printhead could not be recovered and the customer thinks that
the Print Quality is not good enough.
Also, you should remove the Printheads if the Printer needs to be
transported to another location.
If the Printer detects that a Printhead needs replacing, you will see
the message:
with five icons (explained below), referring from left to right to the
Cyan (•), Black (•), Magenta (•) and Yellow (•) Printheads.
The icons may be any of the following:
The Printhead is OK;
Empty box flashing; the Printhead is missing, and the correct one
must be inserted;
Flashing cross; the Printhead is faulty or is of the wrong model
type; Reseat the Printhead and check if the problem is resolved. If
not, replace the Printhead.
Exclamation Mark; the Printer has determined that one of the
Printheads has worn out and should be replaced; Replace the Printhead
(the user can still decide if the Print Quality is good enough for them).
Question Mark; one of the Printheads has experienced a problem
but the Printer does not know which one it is. Refer to Page 3-7 to
determine which Printhead has failed.
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