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HP Storage Essentials SRM 6.0 User Guide 685
20 Troubleshooting
HP Storage Essentials Standard Edition supports a subset of the devices supported by Enterprise
Edition. See the HP Storage Essentials Standard Edition Support Matrix for a list of supported
devices. The support matrix is accessible from the Documentation Center (Help > Documentation
Center in Storage Essentials).
This chapter contains the following topics:
• Troubleshooting Installation/Upgrade, page 685
• Configuring the Java Console, page 691
• java.lang.SecurityException: Failed to validate one time key, page 691
• “Data is late or an error occurred” Message, page 691
• appstorm.<timestamp>.log Filled with Connection Exceptions, page 691
• Receiving HTTP ERROR: 503 When Accessing the Management Server, page 692
• Permanently Changing the Port a CIM Extension Uses (UNIX Only), page 694
• Configuring UNIX CIM Extensions to Run Behind Firewalls, page 694
• Volume Names from Ambiguous Automounts Are Not Displayed, page 698
• Installing the Software Security Certificate, page 699
• Troubleshooting Discovery and Discovery Data Collection, page 701
• Troubleshooting Topology Issues, page 709
• Troubleshooting the Java Plug-in, page 719
• Troubleshooting Provisioning, page 720
• Troubleshooting CLI Errors, page 721
• Troubleshooting Hardware, page 721
Troubleshooting Installation/Upgrade
This section provides help with troubleshooting installations and upgrades.
• If Your Installation or Upgrade Failed, Capture the Logs, page 686
• Checking Installation Log Files, page 687
• “The environment variable ‘perl5lib’ is set.” Message, page 687
• “SEVERE: OUI-10029...” Message, page 688
• Brocade API Switches Displaying Stale Data, page 688
• SIM Connector Fails to Install for Single–Server Configurations, page 688
• Re-installing the HP SIM Connector (If Your HP SIM User Name or Password is Incorrect or was
Changed), page 689
• “Reverse Lookup Failed” Message (Windows only), page 688
• Re-installing the HP SIM Connector (If Your HP SIM User Name or Password is Incorrect or was
Changed), page 689
- Software 1
- Contents 3
- About this Guide 35
- HP Technical Support 37
- 1Overview 39
- Overview2 40
- Overview4 42
- Product Components 44
- The Top Pane 46
- The Left Pane 47
- Overview10 48
- The Home Page 49
- Overview12 50
- Installing the Java Plug-in 51
- Overview14 52
- Overview16 54
- Overview18 56
- Systems, NAS Devices, and 57
- Tape Libraries 57
- About Discovery 58
- Using Credentials 60
- Discovery Steps 61
- (Optional) 62
- Signing in to HP SIM 62
- Discovering Elements 65
- Discovering Switches 67
- Discovering Brocade Switches 68
- After Upgrading 69
- Discovering CNT Switches 72
- Discovering Cisco Switches 73
- Discovered 84
- Discovering Storage Systems 85
- Discovering NAS Devices 101
- Discovering Sun NAS Devices 104
- Discovery Data Collection 105
- Other Discovery Features 107
- Importing a Hosts File 112
- Viewing Log Messages 112
- Using Discovery Groups 114
- Managing Discovery Groups 115
- Deleting Discovered Elements 117
- Monitoring Oracle 128
- # cd /cdrom/DBIQ/oracle/unix 129
- Monitoring Microsoft Exchange 150
- Monitoring Caché 152
- Deleting Caché Information 161
- Step B — Obtain the Topology 162
- About Clustering 167
- Discovering Clusters 167
- File Servers and Clusters 170
- Clustering in System Manager 171
- Clustering in Topology 172
- 5 Managing Security 175
- Managing Security138 176
- About Organizations 178
- Managing Security142 180
- Managing User Accounts 181
- Adding Users 182
- Editing a User Account 183
- Deleting Users 184
- Modifying Your User Profile 184
- Managing Roles 186
- Editing Roles 187
- Managing Organizations 188
- Adding an Organization 189
- Viewing Organizations 190
- Editing an Organization 191
- Removing an Organization 191
- Filtering Organizations 192
- Managing Security156 194
- Admin Account 202
- Managing Security166 204
- 6 Managing Licenses 205
- Managing Licenses168 206
- Managing Licenses170 208
- Importing a License File 209
- Viewing Cumulative Licenses 210
- Viewing a Specific License 210
- Deleting a License 211
- Managing Licenses174 212
- Managing Licenses176 214
- Trap Generation 215
- Configuring Print Settings 217
- Adding a Discovery Schedule 220
- Disabling a Schedule 221
- Editing a Schedule 222
- Removing a Schedule 222
- Managing Product Health 223
- Managing Logging 225
- Accessing the Log Files 226
- About Log Files 226
- #wbem.debug.sml=1 228
- AllLogsxx-xx.zip 229
- Database 232
- Managing File System Viewer 235
- Managing Backup Collection 235
- Session Monitoring 237
- Drive Monitoring 237
- Managing Reports 238
- Report Refresh Status 240
- Starting Collectors 242
- Stopping Collectors 243
- Scheduling Report Cleanup 246
- Refreshing the Report Cache 246
- Setting Up Global Reporter 247
- Deleting Custom Reports 255
- Process Names 260
- Editing a Collector Schedule 261
- Database Maintenance Window 263
- Overview of Backups 264
- Database Mode 266
- Data Saved During a Backup 268
- Performing an RMAN Hot Backup 269
- Scheduling RMAN Hot Backups 269
- Exporting the Database 274
- Importing the Database 275
- Re-initializing the Database 276
- Restarting the Database 277
- Clearing Archives 277
- Restoring a Cold Backup 277
- Changing the Archive Mode 278
- Restore RMAN Backup 279
- Running a Cold Backup 279
- Downloading Log Files 280
- Viewing the Database Admin 281
- Utility Log File 281
- Resetting/Clearing the 281
- Database Admin Log File 281
- About Database Passwords 282
- Generating a Support Database 283
- About System Manager 287
- Accessing System Manager 289
- System Manager 290
- The List Tab 294
- Viewing Clustered Elements 295
- Viewing Elements by Type 295
- The Access Tab 296
- About the Path Tab 301
- Viewing Storage Elements 309
- Adding a Virtual Application 310
- Closing Topology Windows 314
- Using the Global View 314
- Printing the Topology 314
- Installing Storage Planner 316
- Updating Element Data 318
- Viewing Ports 318
- Expanding the Topology Pane 323
- Filtering Fabrics 323
- Managing Groups 325
- Ungrouping Discovered Hosts 326
- Managing Fabrics 328
- Deleting Fabrics 329
- About Hiding Generic Hosts 329
- Setting Up Custom Commands 331
- Adding a Custom Command 332
- Editing a Custom Command 334
- Deleting a Custom Command 334
- APPIQ_ELEMENT_DOMAIN 336
- Using the Remote Console 337
- Buttons on the Remote Console 339
- Using External Tools 340
- About the Navigation Tab 341
- Viewing Element Properties 346
- Accessing the Properties Tab 347
- Viewing Fabric Properties 347
- Assigning a Custom Name 348
- Viewing Element Topology 349
- Multipathing 351
- Direct Attached Storage 354
- Accessing the Topology 355
- About the New Window Option 357
- The Provisioning Tab 360
- About the Events Tab 360
- About the Collectors Tab 363
- About the Monitoring Tab 363
- About the Policies Tab 364
- 10 Event Management 367
- Event Management330 368
- Accessing Event Manager 369
- Event Manager Icons 370
- Event Management334 372
- Viewing Event Details 373
- Event Management336 374
- Clearing Events 375
- Event Management338 376
- Deleting Events 377
- Sorting Events 377
- Adding Journal Entries 377
- Brocade Events 378
- Brocade Switch Events 379
- Filtering Events 380
- Event Management344 382
- Event Management346 384
- Resetting a filter 385
- Setting up advanced filtering 386
- Event Management350 388
- Event Management354 392
- About Capacity Manager 393
- Accessing Capacity Manager 395
- Viewing post-RAID information 402
- Obtaining Utilization Reports 404
- Viewing Capacity Charts 405
- 12 Managing Policies 409
- Accessing Policy Manager 410
- Creating Policies 410
- Severity Levels 411
- Managing Policies374 412
- About the Policy Templates 413
- Managing Policies376 414
- Managing Policies378 416
- Creating Policies for Events 417
- Modifying Policies 418
- Modifying Discovery Policies 419
- Modifying Policies for Events 420
- Viewing Policies 421
- Deactivating a Policy 422
- Deleting Policies 422
- Managing Policies386 424
- 13 Viewing Performance Data 425
- Software Requirements 426
- Specifying Data Collectors 427
- Viewing Performance Data390 428
- EVA Array Discovery 430
- EVAPerf Considerations 431
- Accessing Performance Manager 432
- Creating Performance Charts 432
- Viewing Performance Data396 434
- Viewing Summary Charts 436
- Setting a Custom Period 438
- Monitoring Options 439
- Viewing Performance Data402 440
- Viewing Performance Data404 442
- Viewing Performance Data406 444
- Viewing Performance Data408 446
- Viewing Performance Data410 448
- Managing Late Data or Errors 449
- Viewing Performance Data412 450
- Aggregate Volumes 452
- Viewing Performance Data416 454
- 14 Running Reports 455
- Running Reports418 456
- Running Reports420 458
- Running Reports422 460
- Running Reports424 462
- Running Reports426 464
- Running Reports428 466
- Running Reports430 468
- Running Reports432 470
- Troubleshooting Reporter 471
- Running Reports434 472
- Accessing Reporter 473
- Viewing Reports 473
- Report Parameters 474
- Refreshing a Report 475
- Running Reports438 476
- Sending a Report by E-mail 477
- Running Reports440 478
- Running Reports442 480
- Creating Custom Reports 482
- Running Reports446 484
- Designing Custom Reports 485
- Running Reports448 486
- Running Reports450 488
- Running Reports452 490
- Running Reports454 492
- Running Reports456 494
- Integrating Custom Reports 496
- Detailed Schema Information 498
- Running Reports462 500
- Running Reports464 502
- Running Reports466 504
- Running Reports468 506
- Running Reports470 508
- Running Reports472 510
- Running Reports474 512
- Running Reports476 514
- Running Reports478 516
- Running Reports480 518
- Running Reports482 520
- Running Reports484 522
- Running Reports486 524
- Running Reports488 526
- Running Reports490 528
- Running Reports492 530
- Running Reports494 532
- Running Reports496 534
- Running Reports498 536
- Running Reports500 538
- Running Reports502 540
- Running Reports504 542
- Running Reports506 544
- Views from Previous Releases 546
- Running Reports510 548
- Running Reports512 550
- Running Reports514 552
- Running Reports516 554
- 15 Provisioning Manager 555
- Managing Zones 556
- Provisioning Manager520 558
- Provisioning Manager522 560
- Creating a Zone Alias 562
- Modifying a Zone Alias 563
- Deleting a Zone Alias 564
- Creating a Zone in a Fabric 565
- Deleting a Zone 566
- Creating a Zone Set 567
- Modifying a Zone Set 568
- Deleting a Zone Set 569
- Copying a Zone Set 569
- Activating a Zone Set 570
- Managing Storage 574
- Provisioning Manager538 576
- Provisioning Manager540 578
- Managing Storage Pools 580
- Managing Volumes 582
- Filtering Volumes 584
- Creating a Storage Volume 585
- Provisioning Manager548 586
- Deleting a Storage Volume 588
- Provisioning Manager552 590
- Provisioning Manager554 592
- Managing Host Security Groups 594
- Creating Host Security Groups 596
- Editing a Host Security Group 598
- Provisioning Manager562 600
- General Provisioning Issues 601
- Provisioning Issues by Vendor 601
- Provisioning Manager566 604
- LUSE" 605
- Provisioning Manager568 606
- =3600000 606
- Provisioning Manager570 608
- 16 Managing Backups 609
- Managing Backups572 610
- Accessing Backup Manager 612
- Managing Backups576 614
- Viewing Backup Reports 615
- About the User Interface 616
- Managing Backups580 618
- Managing Backups582 620
- Managing Backups584 622
- Managing Backups586 624
- Managing Backups588 626
- Managing Backups590 628
- Managing Backups592 630
- Printing Summary Charts 631
- Managing Backups594 632
- 17 Path Provisioning 633
- Path Provisioning596 634
- How Path Provisioning Works 635
- How to Use Path Provisioning 636
- Path Provisioning600 638
- Step 2 - Select a Host 640
- Step 3 - Select a Volume 641
- Step 5 - Select a Zone 642
- Creating a Meta Volume 643
- Path Provisioning606 644
- LUN Security 645
- Zone Operation 649
- Step 3 - Select a Zone 652
- Step 2 - Select a Volume 654
- Path Provisioning618 656
- Path Provisioning620 658
- Step 4 - Select a Zone 659
- Volume Assignment 660
- Providing a LUN Number 663
- Path Provisioning626 664
- Adding a Host 665
- Scheduling Provisioning Jobs 666
- Executing Provisioning Jobs 668
- Monitoring Provisioning Jobs 668
- Deleting Multiple Jobs 668
- Naming Conventions 668
- Customizing Path Provisioning 670
- Customize HSG Options 671
- Path Provisioning634 672
- Manually Configure Zoning 673
- Path Provisioning636 674
- 18 Chargeback Manager 675
- Chargeback Manager638 676
- Accessing Chargeback Manager 677
- Creating an Asset Record 677
- Chargeback Manager640 678
- Viewing Assets 679
- Defining Storage Tiers 680
- Creating a New Storage Tier 681
- Adding Asset Information 682
- Adding General Information 683
- Adding Staff Information 684
- Adding Custom Information 685
- Managing Departments 686
- Chargeback Manager650 688
- Chargeback Manager652 690
- Chargeback Manager654 692
- Chargeback Manager656 694
- Chargeback Manager658 696
- $2500 x .042 = $105 697
- Chargeback Manager660 698
- $2395 x .042 = $100.59 698
- $2294.41 698
- (1.0/24)*2 699
- $2500 x 0.084 = $210 699
- $2290 x .084 = $192.36 699
- Viewing Chargeback 700
- (Ownership %)) 701
- Viewing Chargeback by Owner 702
- Chargeback Reports 703
- Chargeback Manager666 704
- Chargeback Manager668 706
- Chargeback Manager670 708
- Filtering Assets 710
- Filtering Assets by Status 711
- Chargeback Manager674 712
- 19 Business Tools 713
- Business Tools676 714
- %CLI_DIR%\cli\bin 714
- Setting up Risk Analysis 715
- Global Change Management 716
- Business Tools684 722
- 20 Troubleshooting 723
- Troubleshooting686 724
- NoSuchElement Error 728
- Certificate 728
- Configuring the Java Console 729
- Unix systems 731
- Errors in the Logs 731
- Troubleshooting694 732
- -port 1234 732
- Troubleshooting696 734
- Troubleshooting698 736
- Troubleshooting Mode 740
- Applications 741
- Troubleshooting704 742
- Duplicate Logs 745
- Troubleshooting708 746
- About the Topology 748
- Troubleshooting712 750
- #hostPortWWNs= 750
- Troubleshooting714 752
- “CIM_ERR_FAILED” Message 754
- Troubleshooting718 756
- Collection for an EVA array 757
- Recalculating the Topology 757
- Troubleshooting Provisioning 758
- Troubleshooting CLI Errors 759
- Troubleshooting Hardware 759
- Known Driver Issues 760
- Known Device Issues 760
- Troubleshooting724 762
- Troubleshooting726 764
- Symmetrix 764
- Troubleshooting728 766
- Glossary 767
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