Hp Storage Essentials Enterprise Edition Software Manual de usuario Pagina 724
- Pagina / 798
- Tabla de contenidos
- SOLUCIÓN DE PROBLEMAS
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
Troubleshooting686
• Increasing the time-out for the HP SIM Connector, page 689
• Storage Essentials Menus Are Not Shown in HP SIM, page 690
• NoSuchElement Error, page 690
• Difficulty Displaying Storage Essentials Pages After Generating a Custom Certificate, page 690
• Troubleshooting the Oracle Database (Windows), page 690
If Your Installation or Upgrade Failed, Capture the Logs
(Windows management servers only) You can quickly gather system information and log files for
troubleshooting by running the srmCapture.cmd program in <HP Storage Essentials
installation directory>/tools.
IMPORTANT: The srmCapture.cmd program requires that zip.exe is in the same folder as
srmCapture.cmd. If you are missing zip.exe, you can find it in the tools directory of the
management server CD.
The following information is gathered by srmCapture.cmd:
• List of environment variables, look for file srmListEnvVar.txt.
• Results from running ipconfig /all, look for file srmListIpconfigAll.txt.
• Results from running netstat -noab, look for file srmListNetstatNoab.txt.
• Results from running netstat -rte, look for file srmListNetstatRte.txt.
• Results from running netsh diag show test, look for file
srmListNetshDiagShowTest.txt.
• Install wizard log files (all files are found in %systemdrive%\srmInstallLogs).
• srmwiz.ini.
• Oracle export log file.
• File SRM log files.
• File SRM configuration files.
• HP SIM install log file
• Oracle log files
• Zero G registry content
If you see a message resembling the following, “Current location, d:\Tools, is not
writable,” the current working subdirectory is not writable. The srmCapture.cmd program will
go through the following directories in order until it finds one that is writeable:
1. %temp%
2. %tmp%
3. %systemdrive%
- Software 1
- Contents 3
- About this Guide 35
- HP Technical Support 37
- 1Overview 39
- Overview2 40
- Overview4 42
- Product Components 44
- The Top Pane 46
- The Left Pane 47
- Overview10 48
- The Home Page 49
- Overview12 50
- Installing the Java Plug-in 51
- Overview14 52
- Overview16 54
- Overview18 56
- Systems, NAS Devices, and 57
- Tape Libraries 57
- About Discovery 58
- Using Credentials 60
- Discovery Steps 61
- (Optional) 62
- Signing in to HP SIM 62
- Discovering Elements 65
- Discovering Switches 67
- Discovering Brocade Switches 68
- After Upgrading 69
- Discovering CNT Switches 72
- Discovering Cisco Switches 73
- Discovered 84
- Discovering Storage Systems 85
- Discovering NAS Devices 101
- Discovering Sun NAS Devices 104
- Discovery Data Collection 105
- Other Discovery Features 107
- Importing a Hosts File 112
- Viewing Log Messages 112
- Using Discovery Groups 114
- Managing Discovery Groups 115
- Deleting Discovered Elements 117
- Monitoring Oracle 128
- # cd /cdrom/DBIQ/oracle/unix 129
- Monitoring Microsoft Exchange 150
- Monitoring Caché 152
- Deleting Caché Information 161
- Step B — Obtain the Topology 162
- About Clustering 167
- Discovering Clusters 167
- File Servers and Clusters 170
- Clustering in System Manager 171
- Clustering in Topology 172
- 5 Managing Security 175
- Managing Security138 176
- About Organizations 178
- Managing Security142 180
- Managing User Accounts 181
- Adding Users 182
- Editing a User Account 183
- Deleting Users 184
- Modifying Your User Profile 184
- Managing Roles 186
- Editing Roles 187
- Managing Organizations 188
- Adding an Organization 189
- Viewing Organizations 190
- Editing an Organization 191
- Removing an Organization 191
- Filtering Organizations 192
- Managing Security156 194
- Admin Account 202
- Managing Security166 204
- 6 Managing Licenses 205
- Managing Licenses168 206
- Managing Licenses170 208
- Importing a License File 209
- Viewing Cumulative Licenses 210
- Viewing a Specific License 210
- Deleting a License 211
- Managing Licenses174 212
- Managing Licenses176 214
- Trap Generation 215
- Configuring Print Settings 217
- Adding a Discovery Schedule 220
- Disabling a Schedule 221
- Editing a Schedule 222
- Removing a Schedule 222
- Managing Product Health 223
- Managing Logging 225
- Accessing the Log Files 226
- About Log Files 226
- #wbem.debug.sml=1 228
- AllLogsxx-xx.zip 229
- Database 232
- Managing File System Viewer 235
- Managing Backup Collection 235
- Session Monitoring 237
- Drive Monitoring 237
- Managing Reports 238
- Report Refresh Status 240
- Starting Collectors 242
- Stopping Collectors 243
- Scheduling Report Cleanup 246
- Refreshing the Report Cache 246
- Setting Up Global Reporter 247
- Deleting Custom Reports 255
- Process Names 260
- Editing a Collector Schedule 261
- Database Maintenance Window 263
- Overview of Backups 264
- Database Mode 266
- Data Saved During a Backup 268
- Performing an RMAN Hot Backup 269
- Scheduling RMAN Hot Backups 269
- Exporting the Database 274
- Importing the Database 275
- Re-initializing the Database 276
- Restarting the Database 277
- Clearing Archives 277
- Restoring a Cold Backup 277
- Changing the Archive Mode 278
- Restore RMAN Backup 279
- Running a Cold Backup 279
- Downloading Log Files 280
- Viewing the Database Admin 281
- Utility Log File 281
- Resetting/Clearing the 281
- Database Admin Log File 281
- About Database Passwords 282
- Generating a Support Database 283
- About System Manager 287
- Accessing System Manager 289
- System Manager 290
- The List Tab 294
- Viewing Clustered Elements 295
- Viewing Elements by Type 295
- The Access Tab 296
- About the Path Tab 301
- Viewing Storage Elements 309
- Adding a Virtual Application 310
- Closing Topology Windows 314
- Using the Global View 314
- Printing the Topology 314
- Installing Storage Planner 316
- Updating Element Data 318
- Viewing Ports 318
- Expanding the Topology Pane 323
- Filtering Fabrics 323
- Managing Groups 325
- Ungrouping Discovered Hosts 326
- Managing Fabrics 328
- Deleting Fabrics 329
- About Hiding Generic Hosts 329
- Setting Up Custom Commands 331
- Adding a Custom Command 332
- Editing a Custom Command 334
- Deleting a Custom Command 334
- APPIQ_ELEMENT_DOMAIN 336
- Using the Remote Console 337
- Buttons on the Remote Console 339
- Using External Tools 340
- About the Navigation Tab 341
- Viewing Element Properties 346
- Accessing the Properties Tab 347
- Viewing Fabric Properties 347
- Assigning a Custom Name 348
- Viewing Element Topology 349
- Multipathing 351
- Direct Attached Storage 354
- Accessing the Topology 355
- About the New Window Option 357
- The Provisioning Tab 360
- About the Events Tab 360
- About the Collectors Tab 363
- About the Monitoring Tab 363
- About the Policies Tab 364
- 10 Event Management 367
- Event Management330 368
- Accessing Event Manager 369
- Event Manager Icons 370
- Event Management334 372
- Viewing Event Details 373
- Event Management336 374
- Clearing Events 375
- Event Management338 376
- Deleting Events 377
- Sorting Events 377
- Adding Journal Entries 377
- Brocade Events 378
- Brocade Switch Events 379
- Filtering Events 380
- Event Management344 382
- Event Management346 384
- Resetting a filter 385
- Setting up advanced filtering 386
- Event Management350 388
- Event Management354 392
- About Capacity Manager 393
- Accessing Capacity Manager 395
- Viewing post-RAID information 402
- Obtaining Utilization Reports 404
- Viewing Capacity Charts 405
- 12 Managing Policies 409
- Accessing Policy Manager 410
- Creating Policies 410
- Severity Levels 411
- Managing Policies374 412
- About the Policy Templates 413
- Managing Policies376 414
- Managing Policies378 416
- Creating Policies for Events 417
- Modifying Policies 418
- Modifying Discovery Policies 419
- Modifying Policies for Events 420
- Viewing Policies 421
- Deactivating a Policy 422
- Deleting Policies 422
- Managing Policies386 424
- 13 Viewing Performance Data 425
- Software Requirements 426
- Specifying Data Collectors 427
- Viewing Performance Data390 428
- EVA Array Discovery 430
- EVAPerf Considerations 431
- Accessing Performance Manager 432
- Creating Performance Charts 432
- Viewing Performance Data396 434
- Viewing Summary Charts 436
- Setting a Custom Period 438
- Monitoring Options 439
- Viewing Performance Data402 440
- Viewing Performance Data404 442
- Viewing Performance Data406 444
- Viewing Performance Data408 446
- Viewing Performance Data410 448
- Managing Late Data or Errors 449
- Viewing Performance Data412 450
- Aggregate Volumes 452
- Viewing Performance Data416 454
- 14 Running Reports 455
- Running Reports418 456
- Running Reports420 458
- Running Reports422 460
- Running Reports424 462
- Running Reports426 464
- Running Reports428 466
- Running Reports430 468
- Running Reports432 470
- Troubleshooting Reporter 471
- Running Reports434 472
- Accessing Reporter 473
- Viewing Reports 473
- Report Parameters 474
- Refreshing a Report 475
- Running Reports438 476
- Sending a Report by E-mail 477
- Running Reports440 478
- Running Reports442 480
- Creating Custom Reports 482
- Running Reports446 484
- Designing Custom Reports 485
- Running Reports448 486
- Running Reports450 488
- Running Reports452 490
- Running Reports454 492
- Running Reports456 494
- Integrating Custom Reports 496
- Detailed Schema Information 498
- Running Reports462 500
- Running Reports464 502
- Running Reports466 504
- Running Reports468 506
- Running Reports470 508
- Running Reports472 510
- Running Reports474 512
- Running Reports476 514
- Running Reports478 516
- Running Reports480 518
- Running Reports482 520
- Running Reports484 522
- Running Reports486 524
- Running Reports488 526
- Running Reports490 528
- Running Reports492 530
- Running Reports494 532
- Running Reports496 534
- Running Reports498 536
- Running Reports500 538
- Running Reports502 540
- Running Reports504 542
- Running Reports506 544
- Views from Previous Releases 546
- Running Reports510 548
- Running Reports512 550
- Running Reports514 552
- Running Reports516 554
- 15 Provisioning Manager 555
- Managing Zones 556
- Provisioning Manager520 558
- Provisioning Manager522 560
- Creating a Zone Alias 562
- Modifying a Zone Alias 563
- Deleting a Zone Alias 564
- Creating a Zone in a Fabric 565
- Deleting a Zone 566
- Creating a Zone Set 567
- Modifying a Zone Set 568
- Deleting a Zone Set 569
- Copying a Zone Set 569
- Activating a Zone Set 570
- Managing Storage 574
- Provisioning Manager538 576
- Provisioning Manager540 578
- Managing Storage Pools 580
- Managing Volumes 582
- Filtering Volumes 584
- Creating a Storage Volume 585
- Provisioning Manager548 586
- Deleting a Storage Volume 588
- Provisioning Manager552 590
- Provisioning Manager554 592
- Managing Host Security Groups 594
- Creating Host Security Groups 596
- Editing a Host Security Group 598
- Provisioning Manager562 600
- General Provisioning Issues 601
- Provisioning Issues by Vendor 601
- Provisioning Manager566 604
- LUSE" 605
- Provisioning Manager568 606
- =3600000 606
- Provisioning Manager570 608
- 16 Managing Backups 609
- Managing Backups572 610
- Accessing Backup Manager 612
- Managing Backups576 614
- Viewing Backup Reports 615
- About the User Interface 616
- Managing Backups580 618
- Managing Backups582 620
- Managing Backups584 622
- Managing Backups586 624
- Managing Backups588 626
- Managing Backups590 628
- Managing Backups592 630
- Printing Summary Charts 631
- Managing Backups594 632
- 17 Path Provisioning 633
- Path Provisioning596 634
- How Path Provisioning Works 635
- How to Use Path Provisioning 636
- Path Provisioning600 638
- Step 2 - Select a Host 640
- Step 3 - Select a Volume 641
- Step 5 - Select a Zone 642
- Creating a Meta Volume 643
- Path Provisioning606 644
- LUN Security 645
- Zone Operation 649
- Step 3 - Select a Zone 652
- Step 2 - Select a Volume 654
- Path Provisioning618 656
- Path Provisioning620 658
- Step 4 - Select a Zone 659
- Volume Assignment 660
- Providing a LUN Number 663
- Path Provisioning626 664
- Adding a Host 665
- Scheduling Provisioning Jobs 666
- Executing Provisioning Jobs 668
- Monitoring Provisioning Jobs 668
- Deleting Multiple Jobs 668
- Naming Conventions 668
- Customizing Path Provisioning 670
- Customize HSG Options 671
- Path Provisioning634 672
- Manually Configure Zoning 673
- Path Provisioning636 674
- 18 Chargeback Manager 675
- Chargeback Manager638 676
- Accessing Chargeback Manager 677
- Creating an Asset Record 677
- Chargeback Manager640 678
- Viewing Assets 679
- Defining Storage Tiers 680
- Creating a New Storage Tier 681
- Adding Asset Information 682
- Adding General Information 683
- Adding Staff Information 684
- Adding Custom Information 685
- Managing Departments 686
- Chargeback Manager650 688
- Chargeback Manager652 690
- Chargeback Manager654 692
- Chargeback Manager656 694
- Chargeback Manager658 696
- $2500 x .042 = $105 697
- Chargeback Manager660 698
- $2395 x .042 = $100.59 698
- $2294.41 698
- (1.0/24)*2 699
- $2500 x 0.084 = $210 699
- $2290 x .084 = $192.36 699
- Viewing Chargeback 700
- (Ownership %)) 701
- Viewing Chargeback by Owner 702
- Chargeback Reports 703
- Chargeback Manager666 704
- Chargeback Manager668 706
- Chargeback Manager670 708
- Filtering Assets 710
- Filtering Assets by Status 711
- Chargeback Manager674 712
- 19 Business Tools 713
- Business Tools676 714
- %CLI_DIR%\cli\bin 714
- Setting up Risk Analysis 715
- Global Change Management 716
- Business Tools684 722
- 20 Troubleshooting 723
- Troubleshooting686 724
- NoSuchElement Error 728
- Certificate 728
- Configuring the Java Console 729
- Unix systems 731
- Errors in the Logs 731
- Troubleshooting694 732
- -port 1234 732
- Troubleshooting696 734
- Troubleshooting698 736
- Troubleshooting Mode 740
- Applications 741
- Troubleshooting704 742
- Duplicate Logs 745
- Troubleshooting708 746
- About the Topology 748
- Troubleshooting712 750
- #hostPortWWNs= 750
- Troubleshooting714 752
- “CIM_ERR_FAILED” Message 754
- Troubleshooting718 756
- Collection for an EVA array 757
- Recalculating the Topology 757
- Troubleshooting Provisioning 758
- Troubleshooting CLI Errors 759
- Troubleshooting Hardware 759
- Known Driver Issues 760
- Known Device Issues 760
- Troubleshooting724 762
- Troubleshooting726 764
- Symmetrix 764
- Troubleshooting728 766
- Glossary 767
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