Hp ProLiant DL365 Server Manual de usuario Pagina 76
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Troubleshooting 76
Troubleshooting
In this section
Troubleshooting resources ....................................................................................................................... 76
Pre-diagnostic steps ................................................................................................................................ 76
Loose connections .................................................................................................................................. 79
Service notifications................................................................................................................................ 79
Troubleshooting flowcharts ...................................................................................................................... 80
POST error messages and beep codes...................................................................................................... 91
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving common
problems as well as a comprehensive course of action for fault isolation and identification, error message
interpretation, issue resolution, and software maintenance.
To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers
Troubleshooting Guide:
• The server-specific Documentation CD
• The Business Support Center on the HP website (http://www.hp.com/support). Navigate to the
server technical support page. Under self-help resources, select ProLiant Troubleshooting
Guide.
• The Technical Documentation website (http://www.docs.hp.com). Select Enterprise Servers,
Workstations and Systems Hardware, and then the appropriate server.
Pre-diagnostic steps
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or
modifying system components.
IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the
server you are troubleshooting. Refer to the server documentation for information on procedures, hardware
options, software tools, and operating systems supported by the server.
1. Review the important safety information (on page 76).
2. Gather symptom information (on page 78).
3. Prepare the server for diagnosis (on page 79).
4. Use the Start diagnosis flowchart (on page 80) to begin the diagnostic process.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
- HP ProLiant DL365 Server 1
- User Guide 1
- Audience assumptions 2
- Contents 3
- Contents 4 4
- Contents 5 5
- Contents 6 6
- Component identification 7
- Front panel LEDs and buttons 8
- Rear panel components 9
- Rear panel LEDs and buttons 10
- System board components 11
- System maintenance switch 12
- NMI jumper 12
- SAS and SATA device numbers 14
- SAS and SATA hard drive LEDs 15
- Fan locations 16
- Operations 18
- Remove the access panel 20
- Install the access panel 20
- Operations 23 23
- In this section 24
- Rack planning resources 25
- Optimum environment 25
- Temperature requirements 26
- Power requirements 26
- Rack warnings 27
- Installing hardware options 27
- Registering the server 30
- Introduction 31
- Processor option 31
- Memory options 36
- Memory configurations 37
- Advanced ECC memory 37
- Installing DIMMs 37
- Removing hard drive blanks 39
- Multibay device options 41
- Expansion board options 44
- P400i Controller 48
- Cabling 61
- Cabling 62 62
- Battery pack cabling 63
- Multibay backplane cabling 64
- Configuration and utilities 65
- HP ROM-Based Setup Utility 66
- Array Configuration Utility 67
- Management tools 69
- Erase Utility 70
- Management Agents 70
- HP Systems Insight Manager 70
- Redundant ROM support 70
- USB support 71
- Diagnostic tools 72
- HP Insight Diagnostics 73
- Integrated Management Log 73
- Keeping the system current 74
- Care Pack 75
- Troubleshooting 76
- Symbols on equipment 77
- Warnings and cautions 77
- Symptom information 78
- Loose connections 79
- Service notifications 79
- Troubleshooting flowcharts 80
- General diagnosis flowchart 81
- Symptoms: 83
- Troubleshooting 85 85
- POST problems flowchart 86
- OS boot problems flowchart 87
- Troubleshooting 89 89
- Possible causes: 90
- Redundancy failure 90
- Troubleshooting 91 91
- Battery replacement 92
- FCC rating label 93
- FCC logo, United States only 94
- Modifications 95
- Japanese notice 96
- BSMI notice 96
- Korean notice 97
- Laser compliance 97
- Battery replacement notice 97
- Electrostatic discharge 99
- Specifications 100
- Technical support 102
- Technical support 103 103
- Customer Self Repair 104
- Reparo feito pelo cliente 106
- Technical support 107 107
- Technical support 108 108
- Technical support 109 109
- Acronyms and abbreviations 110
- Index 114 114
- Index 115 115
- Index 116 116
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