HP ProDesk 600 G3 Base Model Small Form Factor PC Manual de usuario Pagina 108
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Drive not found (identied).
Cause Solution
If this is a newly installed drive, run the Computer Setup utility
and try adding a POST delay under Advanced > Power-On
Options.
The device is attached to a SATA port that has been hidden in
Computer Setup.
Run the Computer Setup utility and ensure Device Available is
selected for the device's SATA port in Advanced > Port Options.
Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in Advanced >
Power-On Options.
CD-ROM or DVD devices are not detected or driver is not loaded.
Cause Solution
Drive is not connected properly or not properly congured. See the documentation that came with the optional device.
Movie will not play in the DVD drive.
Cause Solution
Movie may be regionalized for a dierent country. See the documentation that came with the DVD drive.
Decoder software is not installed. Install decoder software.
Damaged media. Replace media.
Movie rating locked out by parental lock. Use DVD software to remove parental lock.
Media installed upside down. Reinstall media.
Cannot eject compact disc (tray-load unit).
Cause Solution
Disc not properly seated in the drive. Turn o the computer and insert a thin metal rod into the
emergency eject hole and push rmly. Slowly pull the tray out
from the drive until the tray is fully extended, then remove
the disc.
CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.
Cause Solution
Media is corrupt. Try dierent media to conrm whether media is valid.
Media has been inserted upside down. Re-insert the media with the label facing up.
The DVD-ROM drive takes longer to start because it has to
determine the type of media played, such as audio or video.
Wait at least 30 seconds to let the DVD-ROM drive determine the
type of media being played. If the disc still does not start, read the
other solutions listed for this topic.
100 Chapter 6 Troubleshooting without diagnostics
- Maintenance and Service Guide 1
- About This Book 3
- Table of contents 5
- 1 Product features 9
- Front panel components 10
- Rear panel components 11
- Serial number location 12
- 2 Illustrated parts catalog 13
- Misc parts 15
- Cables and adapters 17
- Mass storage devices 18
- Cards, boards, modules 19
- Generating static 21
- Grounding the work area 22
- Operating guidelines 23
- Routine care 23
- Cleaning the keyboard 24
- Cleaning the monitor 24
- Cleaning the mouse 24
- Service considerations 25
- SATA hard drives 26
- SATA hard drive cables 27
- SMART ATA drives 27
- Cable management 27
- Small Form Factor 28
- Access panel 29
- Front bezel 30
- Bezel blank 31
- Drive cage 33
- Description 34
- 16-GB, PC4-2400 34
- 8-GB, PC4-2400 34
- 4-GB, PC4-2400 34
- 2-GB, PC4-2400 34
- Populating DIMM sockets 35
- Installing memory modules 36
- Expansion card 37
- System board connections 41
- Drive positions 43
- Fan duct 52
- Fan sink 53
- Processor 54
- M.2 WLAN module 56
- Power supply 57
- Drive power cable 59
- Speaker 53 61
- Serial port assembly 62
- Option port 63
- System board 64
- System board callouts 66
- Antennas 67
- Antennas 61 69
- Desktop to tower orientation 70
- Computer Setup–Main 73
- Computer Setup—Security 75
- Computer Setup—Advanced 77
- Computer Setup—UEFI Drivers 81
- Safety and comfort 83
- Helpful hints 84
- Solving general problems 85
- Solving general problems 79 87
- Solving power problems 89
- Solving hard drive problems 90
- Solving display problems 93
- Solving display problems 87 95
- Solving audio problems 97
- Solving printer problems 99
- Solving Network Problems 103
- Solving Network Problems 97 105
- Solving memory problems 106
- Solving software problems 113
- Resetting the password jumper 121
- Using Windows tools 127
- Restore and recovery 128
- Guidelines 132
- Backing up your information 132
- Performing a system recovery 133
- A Battery replacement 136
- Nonvolatile memory usage 141
- Questions and answers 143
- C Power cord set requirements 145
- Country-specic requirements 146
- D Specications 147
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