HP SP400 Guía de usuario descargar pdf (Pagina 52)

Troubleshoot Problems and Get Support

Table 9-16 Scanning/Wireless: Application server unavailable

Visual feedback Audio Cause Solution

The All-in-One is

configured

incorrectly.

Verify that your network has a DHCP server.

If the network does not have a DHCP server,

you must configure the All-in-One for static

IP addressing (see “Set up the wireless

network” in the “Advanced use” section).

Verify that the server addresses are set up

correctly (see “Configure the server” in the

“Advanced use” section).

If problem persists, contact your network

administrator.

Slow blinking, blue

Wireless light

Hi-Lo tone

The application

server is unavailable.

Verify that the application server is running. If

the problem persists, contact your network

administrator.

Table 9-17 Scanning/Wireless: Server error (immediately following successful scan)

Visual feedback Audio Cause Solution

Red tail lights, blink 1x Hi-Lo tone Server error Try to scan again.

Table 9-18 Scanning/Wireless: Invalid bar code or bad data

Visual feedback Audio Cause Solution

Red tail lights, blinking, 2x Hi-Lo tone Invalid bar code or

bad data was sent to

the server.

1 Check the bar code.

2 Try to scan again.

3 If the problem persists, contact your

supervisor.

Table 9-19 Scanning/Wireless: Incomplete print (after ‘Ready to Print’*)

Visual feedback Audio Cause Solution

Red tail lights, blink 1x Hi-Lo tone Incomplete print

timeout

(configurable timeout)

Rescan and print.

* ‘Ready to print’ is indicated by green tail lights and a Hi tone.

Table 9-20 No print template

Visual feedback Audio Cause Solution

Red tail lights, slow blink,

Lo-Hi-Mid

tone, 3x or

There is no print

template loaded on

the All-in-One.

Load the desired print template.

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HP SP400 Guía de usuario Pagina 52

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