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12 Troubleshooting
Use the information in this chapter to troubleshoot problems. More detailed troubleshooting information
can be found at w
ww.hp.com/support.
This chapter provides troubleshooting information on:
•
“Connecting the hardware” on page 105
•
“DHCP is not working” on page 105
•
“Running the Installation Wizard” on page 106
•
“Manual installation”onpage108
•
“HP D2D Backup System troubleshooting” on page 1 08
•
“Device troubleshooting” on page 109
•
“Cartridge troubleshooting” on page 110
• “Attached tape drive troubleshooting” on page 111
• “Email aler ts troubleshooting” on page 112
• “Disk troubleshooting” on page 112
Connectin
gthehardware
Please see
w
ww.hp.com/go/connect for s upported network cards and cables.
• My network do es not have a spare Gigabit port
• The supplied cable is too short
• I am conne
cting d irectly to a 10 /100 Base-T port on a storage server
My network does not have a spare Gigabit port
You need to purchase a new switch with more available ports or remove any connections to redundant
equipment.
100 Base-T Ethernet will limit performance; 10 Base-T Ethernet will severely limit performance. HP
strongly recommends that you connect to Gigabit Ethernet. For product details on HP’s range of network
switches, see w
ww.hp.com/go/procurve.
The supplied cable is too short
The sup
plied cable is 3 metres long. If this is too short, it can be replaced. You must purchase a CAT-5E
Ether
net cable of the required length.
I am connecting directly to a 10/100 Base-T port on a storage server
This is not recommended, but if you are connecting directly to a storage server, you can only use the
supplied cable to connect to a Gigabit Ethernet card. If you are connecting to a 10/100 Base-T port on
a storage server, you must purchase a crossover cable.
DHCP is not working
Check that DHCP is enabled. You can use Discovery to do this. If it is enabled, check the DHCP server
is op
erating a nd configured correctly .
D2D Backup System
105
- HP StorageWorks 1
- D2D Backup System 1
- User Guide 1
- Contents 3
- About this guid e 11
- HP technical support 12
- Customer self r epair 12
- Product warranties 12
- Registering your tape drive 12
- Subscription service 13
- HP websites 13
- Documenta 13
- About this guide 14
- 1 B efore you s tart 15
- Terminology 16
- Host3Host2 Host4/5/6Host1 17
- Import/Export and Copy 18
- Storage capa 19
- Tape rotation strategies 20
- Before you start 22
- D2D Backu p System 23
- DHCP and static I 24
- Paddressing 24
- Optional Tape Attach 24
- Supplied 26
- Internet Explor 27
- Internet Explorer 6.X 27
- 3Attachingaphysicaltapedrive 29
- (option al) 29
- Installing the HBA 31
- 4TheInstallationwizard 39
- Run the Ins 40
- The Installation wizard 42
- 5 Advanced installation 45
- Microsoft iSCSI Initiator 46
- The iS CSI Initiator 47
- General tab 48
- Discovery tab 48
- Targets tab 49
- Persistent Targets tab 50
- Linux iSCSI initiator 51
- Manual driver installation 51
- HP LTO Tape driv 52
- Medium changer d river 52
- Understanding the LEDs 53
- Beacon mode 53
- Office backup 56
- Database server 57
- Desktop PC 58
- High-per 60
- Graphics 61
- Summar y (Home) 64
- Devices (Configuration) 65
- To edit device details 66
- To create a new device 66
- Cartridges (Configuration) 67
- The Web Management Interface 68
- Empty slots 69
- To remove a cartridge 69
- To write protect 70
- To edit maximum size 70
- To create a cartridge 70
- Network ( Configuration) 71
- Network configuration 72
- Email Alerts (Co 74
- Disk & RAID (Status) 76
- Physical disks 77
- Log (Status) 78
- Tape Attach pages 79
- Administration (Admin) 80
- Firmware (Admin) 81
- Support (Admin) 82
- Archiving methods 84
- WhyusetheCopyfunctionality? 85
- When would Copy be used? 85
- Cartr i dge export 86
- When would Export be used? 87
- Disadvantages of Export 87
- Cartridge import 88
- Tape spanning 88
- Configuration (Tape Attach) 89
- Status (T ape Attach) 94
- Schedule (Tape Attach) 95
- To create a schedule 96
- Job History (Tape Attach) 97
- 10 C o py using a tape drive 99
- Compression 100
- 11 Restore processes 101
- Restoring from 102
- Restore processes 104
- 12 Troubleshooting 105
- Troubleshooting 106
- Manual installation 108
- Device troubleshooting 109
- Cartridge troubleshooting 110
- Email alerts tro 112
- Disk troubleshooting 112
- 13 Hard disk replacement 113
- If m o re than one disk fails 114
- Replacing the hard disk 115
- Hard disk replacement 116
- System Board 118
- Replacing a complete unit 122
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