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Chapter
5. Troubleshooting
This chapter describes how to properly use HDLM error information, and then how to
resolve the problem, if an error occurs in HDLM. The resolutions for path errors,
HDLM program errors, and other types of errors are all described separately. This
chapter describes how to use the HDLM commands to use HDLM error information
and utilize various workarounds. For details about how to use the HDLM GUI, see the
Hitachi Dynamic Link Manager Software GUI Help.
5.1 Information Collected by the DLMgetras Utility for Collecting HDLM Error
Information
5.2 Checking Error Information in Messages
5.3 What To Do for a Path Error
5.4 What To Do for a Program Error
5.5 What To Do for Other Errors
- 3020-3-P35-50(E) 1
- Summary of Amendments 3
- Intended readers 5
- Organization of this manual 5
- Related Publications 6
- Conventions: Abbreviations 6
- Conventions: Diagrams 15
- • General font conventions 16
- MakeDatabase 17
- StoreDatabase temp DB32 17
- Manual formats 18
- Contents 19
- 4. HDLM Operation 169 21
- 5. Troubleshooting 195 22
- 6. Command Reference 207 22
- 7. Utility Reference 283 22
- 8. Messages 315 23
- Appendixes 449 24
- Index 463 24
- 1. Overview of HDLM 25
- 1.1 What is HDLM? 26
- 1.2 HDLM Features 28
- 2. HDLM Functions 31
- 2.1 Devices Managed by HDLM 32
- 2.2 System Configuration 33
- 2.3 LU Configuration 38
- 2.4 Program Configuration 40
- 2.7.2 Manual Path Switching 53
- 2.7.3 Path Status Transition 54
- Offline(P) 56
- Offline(C) 56
- Failback Is Used) 59
- Offline(E) 61
- 2.10 Dynamic Re-configuration 66
- 2.11 Error Management 67
- Audit Log 74
- 0 Error Error 78
- 2.12.4 Audit Log Data Formats 79
- -mm-ddThh:mm:ss.s time-zone 80
- BasicLog 81
- 2.14 Cluster Support 84
- 3.1 HDLM System Requirements 86
- 3.1.1 OSs Supported by HDLM 86
- >dlnkmgr view -sys -sfunc 97
- 3.3 HDLM Installation Types 101
- 3.4.3 Notes on HDLM Versions 102
- 3.4.4 Notes on Windows 104
- Program Files 106
- PRN, and NUL 106
- DLMgetras utility for 107
- \inf. In addition 108
- DISKTIMEOUT 110
- MISSCOUNT and DISKTIMEOUT 111
- 3.5 Installing HDLM 114
- Installation 116
- :\hdlm_license 118
- :\HDLM_Windows\DLMTo 118
- 3.5.7 Installing JRE 160
- 3.7 Setting Up HDLM 166
- Value Explanation 176
- :\Program 178
- 3.9 Uninstalling HDLM 182
- 3.9.3 Uninstalling HDLM 183
- DGC RAID 185
- (HNTRLib2) 189
- 4. HDLM Operation 193
- 4.1 Notes on Using HDLM 194
- 4.1.2 Upgrading Windows 194
- 4.1.3 Using MSCS 194
- 4.2.2 Viewing the GUI Help 196
- 4.3.1 Notes on Using Commands 197
- >dlnkmgr view -path 198
- 4.3.4 Viewing LU Information 200
- 4.3.8 Updating the License 204
- Path Information 207
- will be displayed 208
- 4.6 HDLM Resident Processes 211
- Management-target 212
- When MSCS is used 213
- 5. Troubleshooting 219
- HDLM Error Information 220
- This is the same as the 223
- 5.3.1 Examining the Messages 225
- 5.4.1 Examining the Messages 227
- 6. Command Reference 231
- ") 233
- 6.2.1 Format 234
- 6.2.2 Parameters 234
- 6.3.1 Format 236
- 6.3.2 Parameter 236
- Example 3 237
- operation 237
- 6.4.1 Format 238
- 6.4.2 Parameters 238
- 6.5.1 Format 244
- 6.5.2 Parameters 244
- 6.6.1 Format 249
- 6.6.2 Parameters 249
- Value Description 251
- Collects no error log 251
- 0, and then 259
- 6.7.1 Format 267
- (4) To Display LU Information 268
- 6.7.2 Parameters 269
- -hbaportwwn 278
- Displayed path information 285
- -path parameter or the 285
- -path -item parameter 285
- -path -c parameter 285
- All items are displayed all 296
- SLPR slpr 300
- Displayed LU information 301
- -lu -item parameter 305
- -lu -c -item 306
- 7. Utility Reference 307
- 7.1 Overview of the Utilities 308
- Administrators group 309
- Windows Server 2008 309
- 7.2.1 Format 310
- 7.2.2 Parameters 310
- 7.3.1 Format 318
- 7.3.2 Parameters 318
- 7.4.1 Format 321
- 7.4.2 Parameter 321
- Reservation Key 321
- 7.5.1 Format 323
- 7.5.2 Parameters 323
- Information 325
- 7.6.1 Format 325
- 7.6.2 Parameters 325
- Item name Value 326
- HDLM installation folder 326
- Version of the installed HDLM 326
- 7.7.1 Format 327
- 7.7.2 Parameters 327
- 7.7.4 About the Log File 336
- 7.8.1 Format 337
- 7.8.2 Parameters 337
- 8. Messages 339
- 8.2 KAPL01001 to KAPL02000 341
- KAPL01005-W 342
- KAPL01006-W 342
- KAPL01007-W 342
- KAPL01008-W 342
- KAPL01009-W 343
- KAPL01012-E 343
- KAPL01013-E 343
- KAPL01014-W 344
- KAPL01015-W 344
- KAPL01016-W 344
- KAPL01018-W 344
- KAPL01019-W 345
- KAPL01021-E 345
- KAPL01023-W 346
- KAPL01024-W 346
- KAPL01035-W 346
- KAPL01036-E 346
- KAPL01039-W 347
- KAPL01040-W 347
- KAPL01041-E 347
- KAPL01044-W 347
- KAPL01045-W 348
- KAPL01046-I 348
- KAPL01047-W 348
- KAPL01048-W 349
- KAPL01049-I 349
- KAPL01050-I 349
- KAPL01051-I 350
- KAPL01052-I 350
- KAPL01053-I 350
- KAPL01054-W 350
- KAPL01055-I 351
- KAPL01056-I 351
- KAPL01057-I 351
- KAPL01058-W 352
- KAPL01059-W 352
- KAPL01060-I 353
- KAPL01061-I 353
- KAPL01062-I 353
- KAPL01063-I 354
- KAPL01064-W 354
- KAPL01079-W 357
- KAPL01080-W 357
- KAPL01081-E 357
- KAPL01082-E 357
- KAPL01083-I 358
- KAPL01084-W 358
- KAPL01088-W 358
- KAPL01089-E 359
- KAPL01095-E 359
- KAPL01096-E 359
- KAPL01097-W 360
- KAPL01098-W 360
- KAPL01100-I 360
- KAPL01101-W 360
- KAPL01102-I 361
- KAPL01103-I 361
- KAPL01104-I 361
- KAPL01106-W 362
- KAPL01107-I 362
- KAPL01112-E 362
- KAPL01114-W 362
- KAPL01115-W 363
- KAPL01116-W 363
- KAPL01117-W 363
- KAPL01118-W 363
- KAPL01119-W 364
- KAPL01120-W 364
- 8.3 KAPL02001 to KAPL03000 365
- KAPL02005-E 366
- KAPL02006-W 366
- KAPL02007-E 366
- KAPL02011-I 366
- KAPL02012-I 367
- KAPL02013-I 367
- KAPL02014-W 367
- KAPL02015-W 368
- KAPL02016-W 368
- KAPL02017-I 369
- KAPL02018-I 369
- KAPL02019-I 369
- KAPL02020-I 370
- KAPL02021-I 370
- KAPL02022-W 370
- KAPL02023-W 371
- KAPL02026-W 371
- KAPL02027-E 372
- KAPL02028-W 372
- KAPL02029-E 372
- KAPL02032-E 373
- KAPL02033-E 374
- KAPL02040-E 374
- KAPL02041-W 375
- KAPL02042-E 375
- KAPL02043-E 375
- KAPL02044-W 375
- KAPL02052-W 376
- KAPL02053-I 376
- KAPL02054-I 376
- KAPL02055-I 377
- KAPL02058-E 377
- KAPL02061-W 377
- KAPL02062-E 377
- KAPL02063-W 378
- KAPL02064-W 378
- KAPL02065-W 378
- KAPL02076-W 378
- KAPL02077-W 379
- KAPL02080-W 379
- KAPL02083-I 379
- KAPL02084-E 379
- KAPL02087-I 380
- KAPL02089-E 380
- KAPL02200-I 380
- 8.4 KAPL03001 to KAPL04000 382
- KAPL03006-E 383
- KAPL03007-E 383
- KAPL03008-E 383
- An unexpected error occurred 384
- 8.5 KAPL04001 to KAPL05000 385
- KAPL04006-E 386
- KAPL04007-E 386
- KAPL04008-E 386
- KAPL04009-E 386
- KAPL04010-E 387
- KAPL04011-E 387
- KAPL04012-E 387
- KAPL04013-E 388
- KAPL04014-E 388
- KAPL04019-E 388
- KAPL04021-I 389
- KAPL04022-W 389
- KAPL04023-E 389
- KAPL04024-C 389
- 8.6 KAPL05001 to KAPL06000 394
- KAPL05005-I 395
- KAPL05008-E 395
- KAPL05010-E 395
- KAPL05012-I 396
- KAPL05013-I 396
- KAPL05014-I 396
- KAPL05032-I 396
- KAPL05033-W 397
- KAPL05034-I 397
- KAPL05301-E 397
- KAPL05819-I 398
- 8.7 KAPL07001 to KAPL08000 399
- KAPL07822-W 400
- KAPL07823-W 400
- 8.8 KAPL08001 to KAPL09000 401
- KAPL08023-I 402
- KAPL08025-I 402
- KAPL08026-E 403
- KAPL08027-E 403
- KAPL08032-I 403
- 8.9 KAPL09001 to KAPL10000 404
- KAPL09020-E 407
- KAPL09021-E 407
- KAPL09026-I 407
- KAPL09034-E 407
- KAPL09091-E 411
- KAPL09093-I 411
- KAPL09114-I 411
- KAPL09115-W 411
- KAPL09118-W 412
- KAPL09119-W 412
- KAPL09127-W 412
- KAPL09128-W 413
- KAPL09129-E 413
- KAPL09131-W 413
- KAPL09134-E 414
- KAPL09135-E 415
- KAPL09142-E 415
- KAPL09173-W 416
- KAPL09179-I 416
- KAPL09180-I 416
- KAPL09181-I 416
- KAPL09182-W 417
- KAPL09183-I 417
- KAPL09184-I 417
- KAPL09185-I 417
- KAPL09186-I 418
- KAPL09187-W 418
- KAPL09188-W 418
- KAPL09189-W 419
- KAPL09190-W 419
- KAPL09191-W 419
- KAPL09192-W 420
- KAPL09193-W 420
- KAPL09194-W 420
- KAPL09195-W 421
- KAPL09196-W 421
- KAPL09197-W 421
- KAPL09198-E 421
- KAPL09210-I 422
- KAPL09211-I 422
- KAPL09212-E 422
- KAPL09213-W 422
- KAPL09216-E 423
- KAPL09222-E 423
- KAPL09223-E 423
- KAPL09224-E 424
- KAPL09226-I 424
- KAPL09253-W 425
- KAPL09254-W 425
- KAPL09255-W 425
- KAPL09256-E 425
- KAPL09257-W 426
- KAPL09258-E 426
- KAPL09259-I 426
- KAPL09265-I 428
- KAPL09266-I 428
- KAPL09281-I 428
- KAPL09283-W 428
- KAPL09284-W 429
- KAPL09501-E 429
- KAPL09504-E 429
- KAPL09505-E 429
- KAPL09509-E 430
- KAPL09510-E 430
- 8.10 KAPL10001 to KAPL11000 431
- KAPL10012-W 432
- KAPL10017-W 432
- KAPL10020-I 432
- KAPL10022-I 433
- KAPL10030-I 433
- KAPL10031-W 433
- KAPL10032-W 433
- KAPL10044-W 435
- KAPL10045-W 435
- KAPL10046-W 435
- KAPL10047-W 435
- KAPL10048-E 436
- KAPL10080-I 436
- KAPL10081-I 436
- KAPL10640-I 436
- KAPL10644-W 437
- KAPL10646-W 437
- KAPL10648-E 437
- KAPL10651-I 437
- KAPL10658-I 439
- KAPL10659-I 439
- KAPL10660-I 439
- KAPL10661-E 439
- KAPL10667-C 441
- KAPL10668-E 441
- KAPL10669-W 441
- 8.11 KAPL11001 to KAPL12000 442
- KAPL11903-I 443
- KAPL11904-E 443
- KAPL11905-E 444
- KAPL11906-I 444
- XML reception - aa...aa 445
- XML transmission - aa...aa 445
- 8.12 KAPL12001 to KAPL13000 446
- KAPL12105-W 447
- KAPL12106-I 447
- KAPL12107-W 447
- KAPL12108-I 447
- KAPL12110-W 448
- KAPL12111-E 448
- KAPL12112-E 448
- KAPL12113-E 449
- KAPL12114-E 449
- KAPL12115-E 449
- KAPL12116-I 449
- KAPL12117-I 450
- KAPL12118-E 450
- KAPL12119-E 450
- KAPL12150-W 451
- KAPL12151-W 451
- KAPL12152-W 451
- KAPL12401-I 452
- KAPL12402-W 452
- KAPL12403-W 452
- KAPL12404-W 452
- KAPL12405-E 453
- KAPL12406-E 453
- 8.13 KAPL13001 to KAPL14000 454
- KAPL13605-W 455
- KAPL13606-W 455
- KAPL13801-I 455
- KAPL13802-W 455
- KAPL13808-W 457
- KAPL13809-E 457
- 8.14 KAPL15001 to KAPL16000 458
- KAPL15402-W 462
- KAPL15403-I 462
- KAPL15404-W 462
- Component 463
- DLMgetras utility, see 465
- DLMgetras 466
- Windows event logs 470
- Appendixes 473
- Online(E) paths 476
- Offline(C) paths 476
- In HDLM 05-02, and 5.4 477
- In HDLM 5.5 or later 477
- Environment 479
- B. Glossary 480
- AutoPATH_ID 484
- Offline(E) status 484
- Online status 484
- , 26, 457 488
- , 10, 87, 457 488
- , 70, 71, 161 492
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