Hp StorageWorks XP10000 Disk Array Manual de usuario Pagina 169
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7 Troubleshooting
Troubleshooting
• See Table 27 for general error conditions.
• See Table 28 for notes on UNIX® operations.
The user is responsible for the operation and normal maintenance of the computer(s) that host the XP
Remote Web Console software. Here are some guidelines for troubleshooting XP Remote Web Console
software operations:
• Check the cabling and the LAN. Verify that both the computer and LAN cabling are firmly
attached, and that the LAN is operating properly.
• Reboot the computer. Close any programs that are not responding. If necessary, reboot the
computer. Restart the XP Remote Web Console Java™ applet program.
• Check for any general error conditions. Please contact your HP account support representative
for assistance.
• Check the status lamp on the XP Remote Web Console main pane (Status Tab).If the lamp
becomes yellow (
)orred ( ), confirm the severity level of the error on the Status pane. If you
are unable to resolve an error condition, please contact your HP account support representative.
• Download
theXPRemoteWeb Consoletrace files using the FD Dump Tool.
If you ar
e unable to resolve an error condition, copy the XP Remote Web
Console configuration information onto a diskette using the FD Dump Tool (see
“Downloading Trace Files Using the FD Dump Tool” on page 124 for instructions). Provide this
information to your HP account support representative.
Table 27 General Error Conditions
Error Condition
Probab
le Cause/Recommended Action
Application Error
The XP Remote Web Console experiences an error.
Save the Java™ log file on the XP Remote Web
Console, and report to your HP account support
representative. The name of the log file is
“plugin*.trace”. Search for the log file in the disk of
theXPRemoteWeb Consoleclient. The examples
of the log file location for Windows® computers is
as follows:
For JRE1.4.2
c:\Documents and Settings\logon user
ID\ ApplicationData\Sun\Java\Deploy-
ment\ log\*.trace
Restart the XP Remote Web Console.
HP StorageWorks
169
- HP StorageWorks 1
- XP Remote Web Co 1
- XP12000/XP10 1
- 000 Disk Arrays and SVS 200 1
- Contents 3
- Figures 6
- About this guide 11
- HP technical support 12
- Subscription 13
- HP websites 13
- Documentation feedback 13
- 1 Overview of XP Remote Web 15
- Console Operations 15
- HP Array Features 16
- User Types 17
- Audit Log 18
- Software Product Matrix 22
- Software 23
- Product 23
- Description 23
- Prerequisites/Requirements/ 23
- Integration 23
- Procedures 27
- Configuring the Java™ Plug-In 31
- For JRE 5.0 and JRE 6.0 34
- Blue Bold Italic 38
- Computers 40
- Starting Up and L 42
- For JRE 1.4 43
- LoggingontoanArray 44
- Figure 20 Logon Pane 46
- Figure 21 W 47
- Figure 22 Trusted Sites Pane 47
- View Mode and Modify Mode 48
- License Keys 50
- Console 51
- License Key Pane 53
- 3 Performing XP Remote Web 71
- Remote Web Console Features 74
- Capacity Box (Op 78
- Number of LDE 80
- Base Information 81
- Port Status 82
- Detail Pane 84
- Deleting User Account 93
- Basic Informa 98
- Display Pane 99
- Control Panel 108
- Setting 108
- (Set Env 108
- . pane) 108
- Downloading th 112
- Figure 73 Download list Pane 114
- Figure 74 File Download Pane 114
- Figure 75 Save As Pane 115
- Restoring Backu 116
- Storage Functions 118
- On-Demand Pane 119
- Extending Cache M 121
- Figure 89 File Download Pane 128
- Figure 90 Save As Pane 128
- SNMP IP Security Tab 132
- SNMP Agent Operations 134
- Adding A Community Name 136
- Deleting a Community Name 137
- Changing a Community Name 138
- Deleting 140
- SSL Encrypted Communication 144
- 6Configuration File Loader 145
- Configuration File Loader 146
- Spreadsheet Components 147
- Spreadsheet Declaration 148
- Function Tags 148
- Configuration Definitions 149
- Comments 150
- Column Format 151
- Setting the C 152
- HA Mode 152
- Port Settings 153
- Setting the Host Group 154
- Setting th 156
- Setting the LU Path 157
- Configurati 159
- Exporting a Spreadsheet 161
- Editing the Spreadsheet 162
- Importing the Spreadsheet 165
- First Error Check 166
- Second Error Check 167
- Third Error Check 168
- 7 Troubleshooting 169
- Acronyms and Abbreviations 173
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