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Technical support 121
Technical support
Related documents
For related documentation, refer to the Documentation CD.
Before you contact HP
Be sure to have the following information available before you call HP:
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
• In the United States, see the HP US service locator webpage (http://www.hp.com/service_locator).
• In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html
).
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage
(http://welcome.hp.com/country/us/en/contact_us.html
). To contact HP by phone:
o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com
).
• In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html
).
- User Guide 1
- Audience assumptions 2
- Contents 3
- Contents 4 4
- Contents 5 5
- Contents 6 6
- Component identification 7
- Front panel LEDs and buttons 8
- Item Description Status 9
- Systems Insight Display LEDs 10
- Rear panel components 11
- Rear panel LEDs 12
- System board components 13
- System maintenance switch 14
- SAS and SATA device numbers 15
- SAS and SATA hard drive LEDs 16
- Online/activity 17
- LED (green) 17
- Fault/UID LED 17
- (amber/blue) 17
- Interpretation 17
- FBDIMM slots 18
- Power supply backplane LED 19
- Fan locations 19
- Operations 20
- Operations 21 21
- Operations 22 22
- Remove the rack bezel 23
- Operations 24 24
- Install the rack bezel 25
- Remove the access panel 25
- Install the access panel 26
- Remove the center wall 27
- Rack planning resources 28
- Optimum environment 29
- Temperature requirements 30
- Power requirements 30
- Rack warnings 31
- Server warnings and cautions 31
- Setup 32 32
- Installing hardware options 33
- Setting up a tower server 33
- Setup 34 34
- Registering the server 35
- Introduction 36
- Processor option 36
- 13. Install the heatsink 41
- 15. Install the PPM 41
- Memory options 42
- Advanced ECC memory 43
- Online spare memory 44
- Mirrored memory 45
- Memory boards and FBDIMMs 46
- Removing FBDIMMs 48
- Installing FBDIMMs 49
- Hot-plug hard drive options 50
- Remove the hard drive blank 51
- Prepare the hard drive 51
- Expansion board options 61
- Performance balancing 62
- Expansion slot cover 62
- Installing expansion boards 63
- Removing expansion boards 64
- • Rack rails 67
- • Cable management arm 67
- • Server rails 67
- • Rack bezel 67
- Remove the CD-ROM drive 69
- Install the center wall 74
- Cabling 75
- SAS cabling 76
- CD-ROM drive cabling 77
- Video cabling 78
- Parallel/serial port cabling 78
- Diskette drive cabling 79
- BBWC option cabling 79
- Internal USB connector 80
- Configuration and utilities 81
- HP ROM-Based Setup Utility 82
- Boot options 83
- BIOS Serial Console 83
- Configuring mirrored memory 83
- Array Configuration Utility 84
- Auto-configuration process 84
- Management tools 86
- Management Agents 88
- HP Systems Insight Manager 88
- Redundant ROM support 88
- USB support 89
- Diagnostic tools 90
- Integrated Management Log 91
- Keeping the system current 92
- Care Pack 93
- Battery replacement 94
- Battery replacement 95 95
- Troubleshooting 96
- Symbols on equipment 97
- Warnings and cautions 97
- Symptom information 98
- Loose connections 99
- Service notifications 100
- Troubleshooting flowcharts 100
- General diagnosis flowchart 101
- Symptoms: 103
- Troubleshooting 105 105
- POST problems flowchart 106
- OS boot problems flowchart 107
- • Redundancy failure 110
- Troubleshooting 111 111
- Electrostatic discharge 112
- FCC rating label 113
- Class A equipment 113
- Class B equipment 113
- Modifications 114
- • EMC Directive 2004/108/EC 115
- Japanese notice 116
- BSMI notice 116
- Korean notice 117
- Laser compliance 117
- Battery replacement notice 117
- Specifications 119
- Specification Value 120
- Technical support 121
- Customer Self Repair 122
- Technical support 124 124
- Reparo feito pelo cliente 126
- Technical support 127 127
- Technical support 128 128
- Acronyms and abbreviations 129
- Index 132 132
- Index 133 133
- Index 134 134
- Index 135 135
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