HP Elite 8300 Series Small Form Factor Especificaciones descargar pdf (Pagina 286)

Table 10-10 Solving Mouse Problems (continued)

Mouse does not respond to movement or is too slow.

Cause Solution

Program in use has stopped responding to commands. Shut down the computer using the keyboard then restart the

computer.

Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the

internal components.

Mouse may need repair. See the Worldwide Limited Warranty for terms and

conditions.

Computer is in standby mode. Press the power button to resume from standby mode.

CAUTION: When attempting to resume from standby

mode, do not hold down the power button for more than four

seconds. Otherwise, the computer will shut down and you

will lose any unsaved data.

Mouse will only move vertically, horizontally, or movement is jerky.

Cause Solution

Mouse roller ball or the rotating encoder shafts that make

contact with the ball are dirty.

Remove roller ball cover from the bottom of the mouse and

clean the internal components with a mouse cleaning kit

available from most computer stores.

A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/

keyboard, or no function of mouse/keyboard and external drive.

Cause Solution

If your computer is equipped with USB 3.0 ports, connected

USB 3.0 devices can interfere with the wireless keyboard

USB receiver.

Connect the wireless keyboard USB receiver to a USB 2.0

port that is separated from ports with USB 3.0 devices. If you

still experience interference, you may have to place the

connectors farther apart using an external USB hub.

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HP Elite 8300 Series Small Form Factor Especificaciones Pagina 286